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I got banned from the OCZ forum for speaking about their customer service - Page 2  

post #11 of 56
Thread Starter 
Quote:
Originally Posted by Ryko;14508456 
Also going to post this

"All of you need to refresh yourself with the Forum Rules. It's a fact that product issues cause frustration, but that fact doesn't give anyone the right to be rude or disrespectful. Please read and respect our rules as well as each other. Thanks...."

couldn't have said it better myself... not to mention that complaining here about another forum isn't going to get you any sympathy points I'm afraid, so be respectful both here and there...

It doesn't matter if you were polite, if they didn't like your post (especially in the beginning) they would find any reason to delete, lock, and censor people's opinions. They did it to me and many many others. They were trying to sweep FirmwareGate under the rug from the beginning and told us to "Just RMA the drive" and gave us a perfunctory "Post if you have any concerns" nonsense.

They deleted people's posts left and right and gave out undeserved "Warnings" and threatened to ban anyone who in the process of complaining made the company look like the stumbling idiots that they were. To this day the drive causes problems for people!
Edited by i7monkey - 8/8/11 at 10:33am
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post #12 of 56
Quote:
Originally Posted by i7monkey;14508469 
fyi

Their customer service was terrible from the beginning. They dragged us through hell for months by denying the situation completely and being condescending pricks from the get go. And then we find out that their newest firmware is causing these problems again???? How long until they release a working Firmware Update that doesn't wreck someone's drive? Some of those guys will be going at least 4+ months without a working drive. This company deserve a hell of a lot more than just "angry customers".

I understand that but complaining about it both here or there doesn't help anyone, not even yourself. Just because you have a problem and are unsatisfied doesn't mean others are as well, and just because they offer bad customer support to you doesn't mean you have the right to shove it right back into their faces, remember in compassion, your nothing to them, one customer out of millions I'm sure, so just because you speak up doesn't mean anyone will listen.

Just some friendly advice, nothing more.
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post #13 of 56
It sorta looks like you deserved it the way you ranted.. Asking for help from the users would have been much more beneficial.
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post #14 of 56
Thread Starter 
Quote:
Originally Posted by Ryko;14508531 
I understand that but complaining about it both here or there doesn't help anyone, not even yourself. Just because you have a problem and are unsatisfied doesn't mean others are as well, and just because they offer bad customer support to you doesn't mean you have the right to shove it right back into their faces, remember in compassion, your nothing to them, one customer out of millions I'm sure, so just because you speak up doesn't mean anyone will listen.

Just some friendly advice, nothing more.

Read my above post.
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post #15 of 56
Quote:
Originally Posted by Konflux;14508502 
I have some ocz ram that is causing heaps of bsods asked customer service numerous times and they didnt even bother responding

That sucks.
    
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post #16 of 56
I understand the frustration but I don't think you could have been any less professional...
Quote:
Originally Posted by lapengu;14508562 
It sorta looks like you deserved it the way you ranted.. Asking for help from the users would have been much more beneficial.

This. If you want help, don't insult people.

EDIT:
Quote:
Originally Posted by On OCZ Forum 
Hi again i7Monkey,

I understand your frustrations and can at least sympathise with some of the disappointment you show, albeit on behalf of other customers.

However, in light of my previous warnings to you and these latest episodes of breaking Forum Rules, I am banning you for a month at least, or until such time as you can abide by the Forum Rules.

We will still offer you full Support for your own OCZ product(s) via Private Messaging.

With regret and Regards,

Seems quite fitting. They'll still offer you support but the temporary ban was probably just to let you cool down a bit.
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post #17 of 56
Quote:
Originally Posted by i7monkey;14508510 
It doesn't matter if you were polite, if they didn't like your post (especially in the beginning) they would find any reason to delete, lock, and censor people's opinions. They did it to me and many many others. They were trying to sweep FirmwareGate under the rug from the beginning and told us to "Just RMA the drive" and gave us a perfunctory "Post if you have any concerns" nonsense.

Just as one last question, was it so hard to just follow the rules? I mean remember you did buy the drive, I'm not sure if you read any sort of reviews prior to buying the drive but it would have seemed like a great idea to do so, but as far as your posting it was unprofessional and really uncalled for to just go there and start flaming about a product you bought with your own money, if you didn't like it just buy from another company and close the issue, not really much else one can say about this but you did do this to yourself.

Step one, request help from Manufacturer.
Step two, if step one fails, go seek help elsewhere
Step three, if step two fails buy a new product and if you can't return the product you purchased then sell it to someone else.

that's all you have to do, getting angry doesn't make you problems go away, getting angry make other want to not help you, and getting angry in the end makes you do what you did. Just some words of wisdom, but for now I'll leave you to your post.
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post #18 of 56
Quote:
Originally Posted by i7monkey;14508569 
Read my above post.

I already did, but you need to understand mine.
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post #19 of 56
I think they would have listened if you slapped caps lock. EVERYTHING IS BETTER IN CAPS. /sarcasm

Call customer support, ask if you can just send in the drive. If not, shell out the hundred dollars for a new drive that is not OCZ. Express your anger with your dollar.
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post #20 of 56
Quote:
Originally Posted by Ryko;14508531 
I understand that but complaining about it both here or there doesn't help anyone, not even yourself. Just because you have a problem and are unsatisfied doesn't mean others are as well, and just because they offer bad customer support to you doesn't mean you have the right to shove it right back into their faces, remember in compassion, your nothing to them, one customer out of millions I'm sure, so just because you speak up doesn't mean anyone will listen.

Just some friendly advice, nothing more.

Actually he's helping lots of people. Myself included. If they acted like that to their customers, they deserve to have their "rules" broken. They should have handled his concerns more effectively and he wouldn't have anything to complain about.
 
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