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I got banned from the OCZ forum for speaking about their customer service - Page 4  

post #31 of 56
My last SSD was a Mushkin, current one is a Corsair. I'm not an OCZ fan; I don't like their memory and have no opinion on their SSD's (never owned one). However I've heard of A LOT of people are having problems with the newer OCZ Sand Force SSD's. The same was said about the Corsair drive I'm using. Corsair recalled their drives, and the one I bought was one of the newer ones, after the recall. At least Corsair admitted a problem and recalled all the drives. I have not had any problems with my Corsair Force 3 so far.
Edited by Sheyster - 8/8/11 at 10:54am
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post #32 of 56
Quote:
Originally Posted by i7monkey View Post
How can I put this gently? Their staff and a beta tester were unprofessional to us customers from the beginning. They had horrendous customer service and I wasn't the only one to voice this opinion. Many others had their posts deleted, threads deleted, and even lock since this happened. I am not the only one.
I'm sure this is nothing new to you, but responding to that kind of treatment in a similar manner will just make things worse.
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post #33 of 56
Thread Starter 
Quote:
Originally Posted by Pao View Post
The ban was justified. It had nothing to do with him dissing the company or the product, they asked him politely in the thread to stop bashing another user. It was also apparently not the first time they've had to do such a thing. He continued in his very next post to throw more insults at the individual, even though the other guy had said nothing else since the moderator's very clear warning......He deserved banned.

It had nothing to do with the product or them not liking you dissing them or their product. Heck, if that were the case the thread would have been deleted and none of us could have even seen the thread. But as it is they did not delete it, and now you've just linked us to a thread invalidating every accusing insult you just tried to insinuate about their forum Nazi behavior.

Sorry, you lose, and rightly so, i7Monkey.
This "user" you keep talking about is a beta tester or company shill that defends the company no matter what. From the get go he is a dismissive disrespectful idiot that always backed the company and never the customer.

Look at what another user wrote in my very thread about the guy (http://www.ocztechnologyforum.com/fo...l=1#post664888):
Quote:
I'm sorry groberts, I just couldn't hold my self in providing more pleasure for you, adding to that, it is not my issue, but I've learned a lesson from OCZ: never upgrade the stup** firmware unless there is a problem, and to be honest, 2.09 has done it for me, so i'm just watching here everyday that the problems have appeared with 2.11, again, this is not my issue,

but seriously, what the he** is your da* purpose here? and why are the mods here even allow you to just post non-senses to user's problems?

I honestly couldn't stop myself in responding to monkey's posts, the guy is mad from earlier experiences and i am sure he does not wish to come here complain & complain all the time..and yet a total useless, meaningless & annoying response he received from you.

Are you like counting your posts everyday? like "hey i'm gonna be on top of all to be #1 poster?" or "umm, i got nothing else to do so i'm gonna respond to everyone, whether i am going to be useful or not?" - seriously, i don't understand.










You weren't there and you don't know what you're talking about so please refrain from saying anything if you don't have the facts.
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post #34 of 56
Quote:
Originally Posted by num1son View Post
I absolutely understand your point about starting out treating people as respectful as you would like to be treated. I don't think that's really even the issue here.

When you are talking to customer service that doesn't give you the time of day or worse tries to cover up a known issue that's a problem. I have always been interested in an Vertex drive or 2 myself. Now I will not be giving them a try.

Customer service is almost as important as the product itself.
That's true, and that's why I'm a huge fan of Asus but anyways when they can't see reason just outsmart them or simply go elsewhere for help with your issue.
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post #35 of 56
Quote:
Originally Posted by xxbassplayerxx View Post
I'm sure this is nothing new to you, but responding to that kind of treatment in a similar manner will just make things worse.
^This
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post #36 of 56
Quote:
Originally Posted by i7monkey View Post
They used "the rules" to justifying getting away with any censorship or deletion they could on the forum. If they didn't like what you said about the company they delete it.

Step one, don't take your customers for granted.
Step two, treat them with respect. Don't imply that they're stupid idiots who "don't know how to correctly setup Windows" coincidentally right a firmware update.
Step three, don't pass the buck to the customer.
Step four, don't deny guilt and imply that the customer is imagining these problems.
Final step, don't treat the customer like dirt.
Their forum, their rules.

If you don't like it, then don't go there.
If you don't like their products/support/company, then quit buying from them.

End of story.
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post #37 of 56
Quote:
Originally Posted by Kvjavs View Post
Their forum, their rules.

If you don't like it, then don't go there.
If you don't like their products, then quit buying them.

End of story.
this is pretty much what I said I believe twice. Never the less I agree.
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post #38 of 56
Thread Starter 
Quote:
Originally Posted by Kvjavs View Post
Their forum, their rules.

If you don't like it, then don't go there.
If you don't like their products/support/company, then quit buying from them.

End of story.
Am I missing something? We're the customers. We're paying them and they're treating us like dirt. They're the one's that are taking us for granted. They're giving us terrible support and non-functioning firmware on a regular basis.

You've got things reversed my friend.
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post #39 of 56
i feel for you i7. I have had they same experience over there for my ram a few times. I will NEVER buy them again. Crap even gigabyte gave me better service, and I dislike gigabyte.

I would call C.S. and get a upper level manager involved on it. Maybe even taking it up with the BBB.
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post #40 of 56
Quote:
Originally Posted by Ryko View Post
That's true, and that's why I'm a huge fan of Asus but anyways when they can't see reason just outsmart them or simply go elsewhere for help with your issue.
I've been using ASUS since intel 486 days and NEVER had a problem with their CS. Dont' change the subject please.

After reading the OCZ forum, there is no doubt in my mind that they have a serious problem on their hands.
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