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What's OCZ customer support like?

post #1 of 15
Thread Starter 
Was thinking of picking up their SSD but then read a thread just now that has me thinking twice. Furthermore, someone in the thread posted this:

Quote:
Technical support kept blaming three different gpu setups on the whine/squeal my psu has. They suggested to downclock all of them. I'm not sure who's behind the desk but they didn't make it easy. After reiterating that I tested multiple gpus and psu and there's has the noise they agreed to rma it. The should be getting it soon but I agree their cs is not great.
Which sounds almost like one of those customer support departments that tries to find any excuse to close the ticket rather than to help
    
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post #2 of 15
I only have experience with their SSD's and yes I am aware of the BSOD problem that does happen but honestly it doesn't both me to much because it doesn't happen to often and because I know what causes the problem that also doesn't get me angry
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post #3 of 15
Thread Starter 
Quote:
Originally Posted by Ryko View Post
I know what causes the problem
What causes it? Also, is it easy to avoid?
    
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post #4 of 15
Keep your discussions within the ToS and this will stay here
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post #5 of 15
For me OCZ customer support is the worst I have ever experienced.
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post #6 of 15
I had the BSOD issue and couldn't flash it to the latest firmware so I talked to Customer Support and was able to send the drive to them to test it and see if they could flash it and if not they would send me a new one. I got my drive back a couple weeks ago and they were able to successfully flash it for me. Just cost me shipping to them. So I have had good experience with them.
post #7 of 15
OCZ was one of the worst companies I've ever dealt with. Let me try to explain this as short as possible.
  1. RMA 2 x 2gb kit of DDR2 that went bad
  2. Receive defective kit back the first time
  3. Do an advanced RMA to get another kit (they charged my CC like $100)
  4. Second RMA'ed kit is defective again! (they promised it would be hand tested)
  5. They agree to have both kits sent back at the same time (I write both RMA numbers on the box)
  6. OCZ argues I only sent back one kit
  7. Finally admit they have both kits
  8. Got a full refund for the advanced RMA, as well as the purchase price of the kit from 2 years ago

So I'm glad I got a full refund, but definitely the one of the worst experiences ever. Had to RMA a kit of G.Skill, it was a 3 day turnaround and the new kit is in perfect working order.
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post #8 of 15
Just leave OCZ sink in their hole alone in the dark.
There is much, much better out there now.
post #9 of 15
Never had any issues with them for RMAs or questions. I have had to RMA two kits in the past. Got the replacements and sent the bad ones back, no issues.

Never had an issue with my Vertex SSD either.
post #10 of 15
Quote:
Originally Posted by Ryko View Post
I only have experience with their SSD's and yes I am aware of the BSOD problem that does happen but honestly it doesn't both me to much because it doesn't happen to often and because I know what causes the problem that also doesn't get me angry
I'd love to know what causes it. So would ocz and sandforce actually.

I didn't really care much about the bsod either. That was until I lost 12 hours of playing Fallout: New Vegas because my autosave file was corrupted by the bsod event. While some may laugh at that, imaging if you were working on a project for school or work with a deadline and you lost all of it. And that has happened to ocz owners according to their own support forum.
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