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Why is virgin broadband so bad??

post #1 of 9
Thread Starter 
ok get ready for a rant!

I feel i have been totally screwed by virgin broadband lately as there service is getting increasingly bad.

I have so far had 4 replacement modems due to constant DNS connection errors and timeouts and i am STILL having to pull the power on the modem hourly to reset it.

To top it off I have asked for an engineer to come to my house THREE times and every time they have failed to show up or even notify me that they are unable to make it.

the final infuriating nail in the coffin for me is I am paying for up to 30mb/s broadband but my speed ALWAYS wavers around 3~7mb/s and has NEVER ONCE even gone over 10mb/s. I have called virgin also about this and they said it was almost impossible to get a consistent speed around 30. So i asked if they would reduce my tariff down to 10mb/s as that is all i ever get and they said they could but i would have to pay a charge!

So i am now currently shopping for a different ISP and i was wondering who are the best with the most consistent connection?

Has anyone else experienced this shocking level of customer service?
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post #2 of 9
Is this what all that commotion is about in London? Just Kidding....

Here in the USA, Comcast is the provider of the fastest service. (At least here in Florida) Other than the rather high price, service is pretty good. My connection varies from 20-38 Mbps. The service rarely goes out. My new Motorola DOSCIS 3 modem has never needed to be reset.
    
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post #3 of 9
IIRC BT owns almost all the copper in UK and that poses a problem
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post #4 of 9
Thread Starter 
Quote:
Originally Posted by Eric Barney View Post
Is this what all that commotion is about in London? Just Kidding....
ha ha that is the best conclusion by far! much better then any thing i have heard for the government and reporters
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Thanos
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post #5 of 9
Quote:
Originally Posted by Eric Barney View Post
Is this what all that commotion is about in London? Just Kidding....

Here in the USA, Comcast is the provider of the fastest service. (At least here in Florida) Other than the rather high price, service is pretty good. My connection varies from 20-38 Mbps. The service rarely goes out. My new Motorola DOSCIS 3 modem has never needed to be reset.
Motorola is teh KING when it comes to modems. As far as i know old virgin modems used to be motorola. Now they use netgear mostly. People on forums are begging them to bring motorolas back

On topic, i used to have virgin media 20 MB connection. Ran like ****, couldnt even play youtube videos properly between 5 PM and 11 PM. I just kept calling them, every day, complaining about low ping and bandwidth. They have sent out engineers 2 times, to fix "something" but nothing changed. After about 4 months started running full speed, like 3 weeks before i was moving out of that place hahaha.
Edited by MilosKralj - 8/9/11 at 4:56pm
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post #6 of 9
Motorola is still the king. Their surfboard models for DOCSIS 3.0 is still top of the line compared to most modems although the worst modems ever are made by 2wire
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post #7 of 9
Virgin are terrible in some places due to there cabs being oversubed and having a crappy backhall the best provider for an unlimited service is BE but speed is dependent on how far you are from the.exchange you're probably best going with BT fibre if you can.
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post #8 of 9
what kind of broadband is it?
post #9 of 9
Thread Starter 
Thanks for all the info people i used to have Motorola modem but i left it in my old house and your right i never really had a problem at all with it!

I think I may stump up the extra cost when fibre optic hits my area as i use citrix virtualisation and networking and it is simple terrible when the DNS times out.

in the interim i have checked BE and its not looking good but what about SKY?.....I know its only ADSL currently but i would rather have a slower but steady connection then the consistent resets I currently have to do.
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Thanos
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Benchy
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Aspire 5755g
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CPUMotherboardGraphicsRAM
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Hard DriveCoolingOSMonitor
256gb Samsung 850 pro Be Quiet dark rock pro 3 Windows 10 64bit 23 inch Samsung SA3000 
KeyboardPowerCaseMouse
Qpad Mk 85 Corsair HX750 Fractal Arc Midi R2 Corsair M65 
CPUMotherboardGraphicsRAM
i7 2600k @ 4.5Ghz HT on 24/7 GA-Z68X-UD5-B3 MSI 7970 [2PMD3GD5] @ 1270/1900 4x 4gb Corsair XMS3 1600 
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3x WD GREEN 500GB 128gb OCZ agility 3 Noctua NH-D14 Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
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CPUMotherboardGraphicsRAM
i7 2670QM Bios unlocked NVIDIA GT540M (OC GT55M Speed) 8gb 1333MHz 
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