I have had the exact opposite experience, finding people both here on OCN and on UbuntuForums to be extremely helpful and patient.
Of course, I do not ask basics of CLI use. LOL When I hit a roadblock, I hit Google, I search threads on multiple forums for similar or same problems already solved, then when I have exhausted all hope I ask for a quick point in the right direction or something I overlooked after outlining all the steps I have already taken.
The second someone says "I tried linux but I was always booting into Windows for games....." I just shake my head. If playing video games on your PC is THAT big of a chunk of your PC use, why are you even LOOKING at Linux? Linux supports games, has a bunch of native ones also.....is it seamless, painless, and perfect? No. So if your primary PC use is to run out and buy a new game, load it and play it, then, stick with Windows. Linux never claims to be an all encompassing "solution" for everyone, that's Windows claim to fame (and $300 price tags). The reason to go to Linux is if you are sick of using the same old plain jane "universal" Windows experience and want to have an OS that does what YOU want, not what everyone else wants.
It takes work, it takes patience, sometimes it takes a LOT of swear words