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Newegg Denied P8P67 Pro?

post #1 of 12
Thread Starter 
I had a P8P67 Pro that died recently and I had to send it back to newegg since it was within the 30 days. They are claiming that I damaged it and that the pins are bent when I know I sent it to them with nothing wrong. I would have noticed the bent pins while I was troubleshooting it. Unfortunately I do not have pictures so I have nothing to refute Newegg's false claim about me damaging a motherboard.

Since I know that newegg damaged my board and Asus doesn't accept damage boards, will Asus deny this too because of the bent pins? I'd hate to be out a motherboard because of something newegg claims I did.

Just asking if anyone else has had this problem.
An Angry Robot
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An Angry Robot
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post #2 of 12
Asus will most likely deny it too, but it wouldnt hurt to try though other than some shipping fees.
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post #3 of 12
I would also try talking to a newegg representative and see if t hey can do anything
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post #4 of 12
Ask for pictures maybe from NewEgg.
     
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post #5 of 12
yeah. ^ pics or it didn't happen.
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post #6 of 12
I've never been denied rma from newegg ever... you should try contacting CS directly
Edited by badatgames18 - 8/10/11 at 12:21pm
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post #7 of 12
Thread Starter 
Quote:
Originally Posted by badatgames18 View Post
I've never been denied rma from newegg ever... you should try contacting CS directly
That's what I'm saying! But they keep claiming that UPS probably damaged the pins. Yea I'm sure they opened both boxes and took off the CPU cover just to damage the pins. I think it's a bad RMA technician trying to cover up what he did.
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An Angry Robot
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post #8 of 12
Yes, Yes, Yes, call newegg directly and talk to a rep and be very nice to them and explain to them the problem.
I never had to return a motherboard but have sent back several other items without a hitch.
And hardware like that i would always take a pic for proof. GL!
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post #9 of 12
Quote:
Originally Posted by FREELINE57 View Post
Yes, Yes, Yes, call newegg directly and talk to a rep and be very nice to them and explain to them the problem.
I never had to return a motherboard but have sent back several other items without a hitch.
And hardware like that i would always take a pic for proof. GL!
The whole take a picture thing never made sense to me. Who's to say you didn't just take that picture the first time you got the motherboard in case it was ever damaged in the future? You can't prove that the picture was taken immediately before placing the undamaged motherboard into the box. Only a video can do that.

I would talk to Newegg customer service directly.
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post #10 of 12
Thread Starter 
I'm gonna talk with their chat again and hopefully get somewhere. Otherwise I can't call them until I have a day off. :/
An Angry Robot
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An Angry Robot
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