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Girlfriends Laptop Crashing

post #1 of 7
Thread Starter 
I'll keep it short

- My gf is away right now so I can't physically fix it myself, so I am trying to help her via SMS by telling her what to do.

- She had some virus/spyware thing popping up saying "Firewall Warning Hidden file transfer to remote host was detected"

- After 5 mins of using the laptop it restarts and comes up with windows error recovery

- She ran malwarebytes in safe mode and removed 30 or so infections.



Pretty sure the problem is this.
http://www.removeonline.com/remove-f...-was-detected/

After running MWB and removing the infections her laptop is still restarting.
Hoping you guys can help us out here.
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post #2 of 7
Reinstall. There's a reason its popular amoungst techs
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post #3 of 7
Thread Starter 
can't she doesn't have the disc
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post #4 of 7
She cal DL or borrow one
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Full Of Stuff
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The nEEEtBook
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OCZ Agility 3 Seagate 7200.12 Sony 18X DVD-ROM 48X CD-ROM SATA DVD-ROM Drive Scythe MUGEN-2 SCMG-2000 
OSMonitorKeyboardPower
Windows 7 Ultimate Planar SA2311W 3D Monitor Microsoft Keyboard PC Performance & Cooling Silencer 750W 
CaseMouseAudio
Cooler Master HAF 912 [Window Mod] OCZ BEHEMOTH Laser Mouse Realtek 5.1 Onboard 
CPUMotherboardGraphicsRAM
Intel Atom N270 AsusTek 1005HA Mobile Intel 945 Express 1GB DDR2 
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post #5 of 7
Format the laptop and reinstall windows.
Or
Take it to best buy for them to fix it
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post #6 of 7
Thread Starter 
She disabled all startup items in msconfig

When she starts normal mode, it just restarts by itself.

She is unable to access internet and I don't know why
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Corsair SP 2500 
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5960X
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Hard DriveHard DriveCoolingMonitor
Samsung 1 TB 850 EVO WD Black 3TB Custom Watercooling Asus ROG 27" 2560x1440 
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post #7 of 7
ISO files for Windows software is available for download. She would just have to get a key from the bottom of her laptop or use a program to get it.

I say reformat, 30 infections is quite a bit.
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