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Having trouble getting Win 7 SP1 to install

post #1 of 4
Thread Starter 
Trying to do updates on girlfriends computer and its stuck at service pack 1. It never installs and when I downloaded it and tried to install it, It would not go either.

The computer is not infected... Have ran ComboFix, MalwareBytes, Avira, and MSE

It doesn't even give an error message really. Just says it was unsuccessful. Links to a update checker tool which says its ready for the service pack.

Tried a fix that involved renaming a temp downloads folder so a new one would be recreated and that did not work.

Any ideas? She will freak out if she has to have a clean install. She has way too many things installed, and programs she does not have the disks for.

This is all I get error wise


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SuperMegaPwnsauce
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post #2 of 4
Have you run the update tool they linked?


Check out some of the answers supplied in this thread.

http://answers.microsoft.com/en-us/w...6-1cc1de79d2e2
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post #3 of 4
Thread Starter 
Quote:
Originally Posted by Conner View Post
Have you run the update tool they linked?


Check out some of the answers supplied in this thread.

http://answers.microsoft.com/en-us/w...6-1cc1de79d2e2
Yes.... I said I did in the OP
SuperMegaPwnsauce
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SuperMegaPwnsauce
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post #4 of 4
Quote:
Originally Posted by killeraxemannic View Post
Yes.... I said I did in the OP
Take a look of the log files created by the Check SUR or System Update Readines tool. (http://support.microsoft.com/kb/947821)

* %SYSTEMROOT%\\Logs\\CBS\\CheckSUR.log
* %SYSTEMROOT%\\Logs\\CBS\\CheckSUR.persist.log

Post back what they state. For the first log file go to the bottom part just post what's stated there.

Whatever it states, it might be necessary to do a repair installation of Windows 7. http://www.sevenforums.com/tutorials...r-install.html
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Main Rig
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