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XSPC customer service -- a rarity these days!

post #1 of 10
Thread Starter 
I'm new to OCN but I've been a longtime lurker and recently joined and have done a number of trades.

Recently, I purchased a Rasa 750 kit from a member here, and unfortunately it arrived with the pump dead, which was not the fault of the member from whom I bought it.

Instead of shelling out yet another 50 or so plus shipping, I decided to give XSPC support a try. Two emails later, and no questions asked, a service rep at XSPC said they'd send me a replacement pump. Imagine my surprise when it showed up just 3 days afterwards. I was already happy with the free replacement, but I was expecting some sort of awful, slow budget shipping, not UPS 3 day.

I will ship the old one back, because frankly, I'd feel bad if I didn't. I really would like to see more companies treat their customers right. It's almost like a good investment, because this was my first WC loop, so I'm sure I'll be buying a LOT more in the future, and they've just earned themselves a life customer.

Not sure if this the right place to post, but I thought I'd share my experience and give this company the recognition it deserves.
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post #2 of 10
Now try to get that with EK
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post #3 of 10
Quote:
Originally Posted by Snowmen View Post
Now try to get that with EK
This just made my day

Back on topic Good to hear the kind of service you got from XSPC looks like they're the guys to go when you need watercooling stuff
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post #4 of 10
Hmm, my old RX 240 kit has a leak in the radiator. Lets see if they will get me a new 240 rad.

Frozen CPU said they could do anything for me, so I assumed I was SOL. I just emailed XSPC, lets see if they can do me one better.

Off topic: Frozen CPU has the strictest and most harsh return policy of any company I've ever dealt with. There a B to work with, and a rep started trash talking when I was complaining about a GTX 295 block that was leaking everywhere. horrible
post #5 of 10
Quote:
Originally Posted by noak View Post
Hmm, my old RX 240 kit has a leak in the radiator. Lets see if they will get me a new 240 rad.

Frozen CPU said they could do anything for me, so I assumed I was SOL. I just emailed XSPC, lets see if they can do me one better.

Off topic: Frozen CPU has the strictest and most harsh return policy of any company I've ever dealt with. There a B to work with, and a rep started trash talking when I was complaining about a GTX 295 block that was leaking everywhere. horrible
i would hate for something to break and they wouldn't help me with replacement or give me crap about it.Might start looking else where to get my water cooling needs.Thanks.
    
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post #6 of 10
Quote:
Originally Posted by DEEBS808 View Post
i would hate for something to break and they wouldn't help me with replacement or give me crap about it.Might start looking else where to get my water cooling needs.Thanks.
Yeah, them and PayPal. Horrible...

I got the block, asked for a refund, and they said once you used it, it was no longer eligible for a refund...
post #7 of 10
Quote:
Originally Posted by noak View Post
Yeah, them and PayPal. Horrible...

I got the block, asked for a refund, and they said once you used it, it was no longer eligible for a refund...
Yeah that sucks.They are ''Quick to take your money but hate when you try to take theirs.''Jabtech or performance pc here I come lol.
    
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post #8 of 10
Quote:
Originally Posted by Snowmen View Post
Now try to get that with EK
I haven't come across with them selling potential exploding pumps, that may set your household on fire and bring dead to people nearby.
You got corrosion on your mind going on.
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post #9 of 10
Quote:
Originally Posted by DEEBS808 View Post
Yeah that sucks.They are ''Quick to take your money but hate when you try to take theirs.''Jabtech or performance pc here I come lol.
I have to say that Jabtech's customer service is pretty good. They forgot to package a fitting for me and offered me either a replacement or a refund with no questions asked.

They're someone you can trust.
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post #10 of 10
good info, good to see well established water cooling brands honoring their warranty policies without question, some companies are a pain to deal with and agreed first experience goes a long way in building a solid relationship. XSPC makes some good/solid hardware too.
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W
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