Overclock.net › Forums › Cooling › Water Cooling › Got an Old 6970 block instead of the new EN block I ordered....
New Posts  All Forums:Forum Nav:

Got an Old 6970 block instead of the new EN block I ordered....

post #1 of 38
Thread Starter 
So being based in India, I normally need to order water cooling stuff from the UK or the US.

My last order from the US is still to arrive and its late this time...I guess I just have to wait.

But my last order from the UK has got me very worried. I specifically ordered a 6970 EN EK nickel block and when I got my parcel yesterday, it had the old EK variant. No EN sticker, no brass standoffs, old manual etc etc. Finally I checked the serial number on the Ek site and that matched with the old one as well.

Now shipping it back is an expensive option, but I really dont know what I should do here....

I have written in to them yesterday but have not got a reply, but I guess thats due to the riots in the UK....or they have decided to ignore me...I dont know.


any ideas/ help would be great guys...
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
post #2 of 38
Seeing that shipping is so expensive I would just keep the block and try to get a partial refund for the difference in cost.

If they are unwilling to do that I would demand the en replacement and demand they pay the shipping cost.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
2600k p8p67 deluxe reference gtx 680 Ripjaws(blue)1866, 8-9-8-24-2t 
Hard DriveOptical DriveOSMonitor
c300, 2X WD CAVAIAR BLACK 640GB RAID 0 LG Bluray/Dvd Rewriter 7 Ult Gateway 24" lcd 1920x1200 
KeyboardPowerCaseMouse
Lycosa Corsair 750w tx Cooler Master HAF 932 black g9 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
2600k p8p67 deluxe reference gtx 680 Ripjaws(blue)1866, 8-9-8-24-2t 
Hard DriveOptical DriveOSMonitor
c300, 2X WD CAVAIAR BLACK 640GB RAID 0 LG Bluray/Dvd Rewriter 7 Ult Gateway 24" lcd 1920x1200 
KeyboardPowerCaseMouse
Lycosa Corsair 750w tx Cooler Master HAF 932 black g9 
  hide details  
Reply
post #3 of 38
Thread Starter 
Thanks...

My main issue is that it will have a nickel plating problem in the future and that would be more problamatic as I would to tear my rig down to have things redone. And then theres the down time....
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
post #4 of 38
I would suggest calling the company ASAP so you can talk to a human being. Clearly the fault is 100% with them for failing to send you the item you paid for. FWIW the new EN blocks are priced higher than the old ones so you were also effectively overcharged for what you did receive.

My tactic in situations like this is to be friendly since mistakes do happen, but absolutely and unshakably insistent that they fix it to your satisfaction without any additional cost. Depending on the professionalism and integrity of the company you are dealing with, that might take some persistence.
Blinky
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7-950 @4.034 GHz Asus Rampage III Formula GeForce GTX 770 6GB Crucial Ballistix 1600MHz 
Hard DriveCoolingCoolingOS
Samsung 840 Pro SSD EK Supreme HF (full nickel) Danger Den Monsoon Dual-Bay Reservoir/Pump Win 7 Pro 64 
MonitorKeyboardPowerCase
Dell U2410 Rosewill RK-9000 Seasonic X-650 Cosmos 1000 
Other
Lamptron FC5-V2 
  hide details  
Reply
Blinky
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7-950 @4.034 GHz Asus Rampage III Formula GeForce GTX 770 6GB Crucial Ballistix 1600MHz 
Hard DriveCoolingCoolingOS
Samsung 840 Pro SSD EK Supreme HF (full nickel) Danger Den Monsoon Dual-Bay Reservoir/Pump Win 7 Pro 64 
MonitorKeyboardPowerCase
Dell U2410 Rosewill RK-9000 Seasonic X-650 Cosmos 1000 
Other
Lamptron FC5-V2 
  hide details  
Reply
post #5 of 38
Thread Starter 
Well, its still early in the UK. I will wait till 12 PM UK time and if I dont get a response I will call them for sure.

EDIT: No contact details other than an address and an email id...no phone support no..
Edited by mav2000 - 8/12/11 at 12:24am
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
post #6 of 38
Can you take some pics of the block itself? My 2nd EK block did not have the EN label on te box andwas very similar to the old EK box I bought 6 months ago. When I compared the two blocks side by side, I can see that my new EK block had a bit more darker nickel and there was 2 holes for screws near the 2 barb holes
Kill Bill
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k @ 5ghz 1.42v 24/7 ASuS P8P67-Pro Sapphire 7970 2x4GB Corsai Vengeance 1600mhz 
Hard DriveOptical DriveOSMonitor
2x Crucial M4 64GB Raid-0 2x WD Caviar Blue Raid-0 not in service Vista 64Bit Dell U2412M 1920x1200 IPS :) 
KeyboardPowerCaseMouse
9 Year old HP Antec Truepower Quattro 1200w Antec 1200 Razer DeathAdder 3500DPI 
Audio
Stock Intel Realtek 
  hide details  
Reply
Kill Bill
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k @ 5ghz 1.42v 24/7 ASuS P8P67-Pro Sapphire 7970 2x4GB Corsai Vengeance 1600mhz 
Hard DriveOptical DriveOSMonitor
2x Crucial M4 64GB Raid-0 2x WD Caviar Blue Raid-0 not in service Vista 64Bit Dell U2412M 1920x1200 IPS :) 
KeyboardPowerCaseMouse
9 Year old HP Antec Truepower Quattro 1200w Antec 1200 Razer DeathAdder 3500DPI 
Audio
Stock Intel Realtek 
  hide details  
Reply
post #7 of 38
If you ordered and paid for an EN nickel block, they need to send you the correct one. The EN version costs more than the older nickel versions.
     
CPUMotherboardGraphicsRAM
Intel I7 860  Asus P7P55D-E Pro MSI ATI 6990 8gb G.Skill 1600 DDR3 (4x2Gb) 
RAMHard DriveHard DriveOptical Drive
G. Skill 1600 DDR3 OCZ Agility 2 120Gb  Seagate SATA Barracuda 160GB TSH663B DVD burner 
CoolingCoolingCoolingCooling
EK Supreme HF XSPC RC360 XSPC DDC Reservoir EK-FC6990 - EN (Nickel) 
OSMonitorKeyboardPower
Windows 10 64bit Pro Gateway FHX2300 Microsoft Wireless Multimedia V2 PC Power & Cooling Silencer 750 Quad 
CaseMouseAudio
Cooler Master HAF 932 Microsoft Wireless Optical Creative 5.1 
  hide details  
Reply
     
CPUMotherboardGraphicsRAM
Intel I7 860  Asus P7P55D-E Pro MSI ATI 6990 8gb G.Skill 1600 DDR3 (4x2Gb) 
RAMHard DriveHard DriveOptical Drive
G. Skill 1600 DDR3 OCZ Agility 2 120Gb  Seagate SATA Barracuda 160GB TSH663B DVD burner 
CoolingCoolingCoolingCooling
EK Supreme HF XSPC RC360 XSPC DDC Reservoir EK-FC6990 - EN (Nickel) 
OSMonitorKeyboardPower
Windows 10 64bit Pro Gateway FHX2300 Microsoft Wireless Multimedia V2 PC Power & Cooling Silencer 750 Quad 
CaseMouseAudio
Cooler Master HAF 932 Microsoft Wireless Optical Creative 5.1 
  hide details  
Reply
post #8 of 38
Thread Starter 
Well, the cost difference is not too much, maybe a couple of pounds at most...but the I am more worried about the nickel flaking at a later date...and having downtime on my computer. I also didnt receive three packets of thumb screws that I ordered, but was billed for.
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
post #9 of 38
Thread Starter 
Update: Got the phone number from my Paypal account...but nobody seems to pick up that phone....still waiting for a reply on the email.
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
post #10 of 38
Quote:
Originally Posted by mav2000 View Post
Update: Got the phone number from my Paypal account...but nobody seems to pick up that phone....still waiting for a reply on the email.
Wait for a reply. If they refuse to cover any expense, complain like crazy. Get them to at least refund you back or offer a credit with their store. Explain to them that this is older version of the block and not the revised version they advertised. Keep pushing, eventually someone will hear you out and work with you. Good luck mate
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Water Cooling
Overclock.net › Forums › Cooling › Water Cooling › Got an Old 6970 block instead of the new EN block I ordered....