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Got an Old 6970 block instead of the new EN block I ordered.... - Page 2

post #11 of 38
Thread Starter 
Thanks....have been trying to get through to them on the phone, but have not had anyone answer the phone till now.....will wait for them to get back to me.
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E IV
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post #12 of 38
Quote:
Originally Posted by mav2000 View Post
Thanks....have been trying to get through to them on the phone, but have not had anyone answer the phone till now.....will wait for them to get back to me.
When the dealer doesn't answer or refuses, you go public. Try and find a facebook page or something of the sort and write on their wall. This kind of public stuff gets them moving faster than Canadians hearing Celine Dion (doesn't necessitate they are moving towards the blaring noise either).
Edited by Rognin - 8/12/11 at 7:06am
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post #13 of 38
You do not need to flame them. Rioters will do it for ya
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post #14 of 38
Thread Starter 
No reply on the phone and no reply on the email...can someone tell me if business's in the UK have re opened for business?
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post #15 of 38
The vast majority (that are still standing) have. Pretty much business as normal. Who's the supplier?
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post #16 of 38
Give'em a day or two. I bet you are not the only customer with a problem.
As elf said. Who is it about?
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post #17 of 38
Thread Starter 
Watercooling UK
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post #18 of 38
I've bought a fair bit of stuff from them but have had only one problem which was resolved quickly. They have answered emails quite quickly in the past as well. I note they're based in Manchester so the riots there may have had some impact on them perhaps.
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post #19 of 38
Thread Starter 
I guess so. I am going to wait till Monday or Tuesday for their reply. I have usually had good service from them. I hope it remain the same
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post #20 of 38
Thread Starter 
Update: looks like they want me to pay for shipping the block back to them. I have asked them to clarify this point, but they have not replied as yet. They have also not replied in my missing thumb screws as well. They said EK sent them the block saying its the new one so its not their fault either. On Ek's part eddy has already assured me that the issue will be taken care of if Wcuk does not help.
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