Overclock.net › Forums › Cooling › Water Cooling › Got an Old 6970 block instead of the new EN block I ordered....
New Posts  All Forums:Forum Nav:

Got an Old 6970 block instead of the new EN block I ordered.... - Page 3

post #21 of 38
I reckon that's poor service if you're expected to pay for returning the block to the UK. If EK have confirmed it's the wrong model I would have expected WCUK to send you a replacement block then take it up with EK themselves.

Dealing directly with EK would seem to be your best option unless they also want you to pay shipping.
Black Noise
(22 items)
 
  
CPUMotherboardGraphicsGraphics
i7 990X Asus Rampage III Extreme EVGA 980Ti EVGA 980Ti 
RAMHard DriveHard DriveHard Drive
24GB Corsair Dominator GT PC3-16000 Samsung 850 EVO Crucial CT750MX300 Seagate Momentus 2TB 
Hard DriveOptical DriveCoolingCooling
Seagate Momentus 2TB Sony Optiarc AD-7690H Slimline DVD-RW Blocks - EK Supremacy, 2 x EK FC-Titan X, EK FC... Radiators - 2 x Black Ice SR1 480, 2 x Black Ic... 
CoolingCoolingCoolingOS
Pumps - Swiftech 35X2 x 2 & Heatsinks Reservoir - EK Multioption X2 400 Advanced Fans - 20 x Noiseblocker PL2 Windows 7 Pro 64-bit 
MonitorKeyboardPowerCase
NEC MultiSync LCD2690WUXi Enermax Aurora Seasonic Platinum 1000 Case Labs TH10 & Pedestal 
  hide details  
Reply
Black Noise
(22 items)
 
  
CPUMotherboardGraphicsGraphics
i7 990X Asus Rampage III Extreme EVGA 980Ti EVGA 980Ti 
RAMHard DriveHard DriveHard Drive
24GB Corsair Dominator GT PC3-16000 Samsung 850 EVO Crucial CT750MX300 Seagate Momentus 2TB 
Hard DriveOptical DriveCoolingCooling
Seagate Momentus 2TB Sony Optiarc AD-7690H Slimline DVD-RW Blocks - EK Supremacy, 2 x EK FC-Titan X, EK FC... Radiators - 2 x Black Ice SR1 480, 2 x Black Ic... 
CoolingCoolingCoolingOS
Pumps - Swiftech 35X2 x 2 & Heatsinks Reservoir - EK Multioption X2 400 Advanced Fans - 20 x Noiseblocker PL2 Windows 7 Pro 64-bit 
MonitorKeyboardPowerCase
NEC MultiSync LCD2690WUXi Enermax Aurora Seasonic Platinum 1000 Case Labs TH10 & Pedestal 
  hide details  
Reply
post #22 of 38
the riots are not to blame here. might now my time is 20.02. they normaly take 2 to 3 working days to respond to your request.

next tiem when you check out right them a note on the note option and then email them as well.
Server1 - Main
(17 items)
 
Slow Coach
(17 items)
 
 
CPUMotherboardGraphicsRAM
4790K Asus z97 Hero Gigabyte 980Ti 6gb Kingston Hyper X 2400 
Hard DriveHard DriveHard DriveCooling
M500 M500 OCZ ARC H100i 
OSMonitorMonitorMonitor
Windows 10 Enterprise  Prolite GB2488HSU Prolite GB2488HSU Prolite GB2488HSU 
KeyboardPowerCaseMouse
Razer Corsair AX860 Fractal Design R4 Razer Mamba 
Audio
Razer 
CPUMotherboardRAMHard Drive
1055T Gigabyte 990fx UD5 corsair 4 x 2 GiG 2 x 1 terabyte Western Black 
Hard DriveOptical DriveCoolingOS
3 x 500 gig WD Black Pix Fractal Design Fans x 2 Server 2012 
MonitorKeyboardPowerCase
mstsc mstsc 400 watt corsair Fractal Design R5 
MouseOtherOtherOther
mstsc EATON 5110 UPS StarView SV231UADVI KVM LSI controller card 4 port 
Other
Intel DualPort Gigabit NIC PRO1000PT 
  hide details  
Reply
Server1 - Main
(17 items)
 
Slow Coach
(17 items)
 
 
CPUMotherboardGraphicsRAM
4790K Asus z97 Hero Gigabyte 980Ti 6gb Kingston Hyper X 2400 
Hard DriveHard DriveHard DriveCooling
M500 M500 OCZ ARC H100i 
OSMonitorMonitorMonitor
Windows 10 Enterprise  Prolite GB2488HSU Prolite GB2488HSU Prolite GB2488HSU 
KeyboardPowerCaseMouse
Razer Corsair AX860 Fractal Design R4 Razer Mamba 
Audio
Razer 
CPUMotherboardRAMHard Drive
1055T Gigabyte 990fx UD5 corsair 4 x 2 GiG 2 x 1 terabyte Western Black 
Hard DriveOptical DriveCoolingOS
3 x 500 gig WD Black Pix Fractal Design Fans x 2 Server 2012 
MonitorKeyboardPowerCase
mstsc mstsc 400 watt corsair Fractal Design R5 
MouseOtherOtherOther
mstsc EATON 5110 UPS StarView SV231UADVI KVM LSI controller card 4 port 
Other
Intel DualPort Gigabit NIC PRO1000PT 
  hide details  
Reply
post #23 of 38
Quote:
Originally Posted by levontraut;14592262 
the riots are not to blame here. might now my time is 20.02. they normaly take 2 to 3 working days to respond to your request.

next tiem when you check out right them a note on the note option and then email them as well.

Did you actually read the whole thread?
Black Noise
(22 items)
 
  
CPUMotherboardGraphicsGraphics
i7 990X Asus Rampage III Extreme EVGA 980Ti EVGA 980Ti 
RAMHard DriveHard DriveHard Drive
24GB Corsair Dominator GT PC3-16000 Samsung 850 EVO Crucial CT750MX300 Seagate Momentus 2TB 
Hard DriveOptical DriveCoolingCooling
Seagate Momentus 2TB Sony Optiarc AD-7690H Slimline DVD-RW Blocks - EK Supremacy, 2 x EK FC-Titan X, EK FC... Radiators - 2 x Black Ice SR1 480, 2 x Black Ic... 
CoolingCoolingCoolingOS
Pumps - Swiftech 35X2 x 2 & Heatsinks Reservoir - EK Multioption X2 400 Advanced Fans - 20 x Noiseblocker PL2 Windows 7 Pro 64-bit 
MonitorKeyboardPowerCase
NEC MultiSync LCD2690WUXi Enermax Aurora Seasonic Platinum 1000 Case Labs TH10 & Pedestal 
  hide details  
Reply
Black Noise
(22 items)
 
  
CPUMotherboardGraphicsGraphics
i7 990X Asus Rampage III Extreme EVGA 980Ti EVGA 980Ti 
RAMHard DriveHard DriveHard Drive
24GB Corsair Dominator GT PC3-16000 Samsung 850 EVO Crucial CT750MX300 Seagate Momentus 2TB 
Hard DriveOptical DriveCoolingCooling
Seagate Momentus 2TB Sony Optiarc AD-7690H Slimline DVD-RW Blocks - EK Supremacy, 2 x EK FC-Titan X, EK FC... Radiators - 2 x Black Ice SR1 480, 2 x Black Ic... 
CoolingCoolingCoolingOS
Pumps - Swiftech 35X2 x 2 & Heatsinks Reservoir - EK Multioption X2 400 Advanced Fans - 20 x Noiseblocker PL2 Windows 7 Pro 64-bit 
MonitorKeyboardPowerCase
NEC MultiSync LCD2690WUXi Enermax Aurora Seasonic Platinum 1000 Case Labs TH10 & Pedestal 
  hide details  
Reply
post #24 of 38
Quote:
Originally Posted by Big Elf;14592352 
Did you actually read the whole thread?

nope.

smile.gif

i read ops post the comment
Server1 - Main
(17 items)
 
Slow Coach
(17 items)
 
 
CPUMotherboardGraphicsRAM
4790K Asus z97 Hero Gigabyte 980Ti 6gb Kingston Hyper X 2400 
Hard DriveHard DriveHard DriveCooling
M500 M500 OCZ ARC H100i 
OSMonitorMonitorMonitor
Windows 10 Enterprise  Prolite GB2488HSU Prolite GB2488HSU Prolite GB2488HSU 
KeyboardPowerCaseMouse
Razer Corsair AX860 Fractal Design R4 Razer Mamba 
Audio
Razer 
CPUMotherboardRAMHard Drive
1055T Gigabyte 990fx UD5 corsair 4 x 2 GiG 2 x 1 terabyte Western Black 
Hard DriveOptical DriveCoolingOS
3 x 500 gig WD Black Pix Fractal Design Fans x 2 Server 2012 
MonitorKeyboardPowerCase
mstsc mstsc 400 watt corsair Fractal Design R5 
MouseOtherOtherOther
mstsc EATON 5110 UPS StarView SV231UADVI KVM LSI controller card 4 port 
Other
Intel DualPort Gigabit NIC PRO1000PT 
  hide details  
Reply
Server1 - Main
(17 items)
 
Slow Coach
(17 items)
 
 
CPUMotherboardGraphicsRAM
4790K Asus z97 Hero Gigabyte 980Ti 6gb Kingston Hyper X 2400 
Hard DriveHard DriveHard DriveCooling
M500 M500 OCZ ARC H100i 
OSMonitorMonitorMonitor
Windows 10 Enterprise  Prolite GB2488HSU Prolite GB2488HSU Prolite GB2488HSU 
KeyboardPowerCaseMouse
Razer Corsair AX860 Fractal Design R4 Razer Mamba 
Audio
Razer 
CPUMotherboardRAMHard Drive
1055T Gigabyte 990fx UD5 corsair 4 x 2 GiG 2 x 1 terabyte Western Black 
Hard DriveOptical DriveCoolingOS
3 x 500 gig WD Black Pix Fractal Design Fans x 2 Server 2012 
MonitorKeyboardPowerCase
mstsc mstsc 400 watt corsair Fractal Design R5 
MouseOtherOtherOther
mstsc EATON 5110 UPS StarView SV231UADVI KVM LSI controller card 4 port 
Other
Intel DualPort Gigabit NIC PRO1000PT 
  hide details  
Reply
post #25 of 38
Quote:
Originally Posted by mav2000;14591735 
Update: looks like they want me to pay for shipping the block back to them. I have asked them to clarify this point, but they have not replied as yet. They have also not replied in my missing thumb screws as well. They said EK sent them the block saying its the new one so its not their fault either.
Reasons don't matter, the plain fact is they sent you the wrong item. You placed an order in good faith and they screwed it up. You did nothing wrong. They're apparently trying to weasel out of doing the right thing since the shipping is so expensive, but there's no way you should pay a single paisa to fix their mistake. If they punk out on you and refuse to send you the correct item, at an absolute minimum they should refund the difference in price between what you ordered and what you got.

If you paid with a credit card, see if the card has any buyer's protection terms that might apply. You also might still be able to dispute the charge. Most businesses like to keep good reputations with credit card issuers so this might get their attention.
Quote:
On Ek's part eddy has already assured me that the issue will be taken care of if Wcuk does not help.
Well I hope EK have finally turned a new leaf given how many times they've shot themselves in the foot recently...
Blinky
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7-950 @4.034 GHz Asus Rampage III Formula GeForce GTX 770 6GB Crucial Ballistix 1600MHz 
Hard DriveCoolingCoolingOS
Samsung 840 Pro SSD EK Supreme HF (full nickel) Danger Den Monsoon Dual-Bay Reservoir/Pump Win 7 Pro 64 
MonitorKeyboardPowerCase
Dell U2410 Rosewill RK-9000 Seasonic X-650 Cosmos 1000 
Other
Lamptron FC5-V2 
  hide details  
Reply
Blinky
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7-950 @4.034 GHz Asus Rampage III Formula GeForce GTX 770 6GB Crucial Ballistix 1600MHz 
Hard DriveCoolingCoolingOS
Samsung 840 Pro SSD EK Supreme HF (full nickel) Danger Den Monsoon Dual-Bay Reservoir/Pump Win 7 Pro 64 
MonitorKeyboardPowerCase
Dell U2410 Rosewill RK-9000 Seasonic X-650 Cosmos 1000 
Other
Lamptron FC5-V2 
  hide details  
Reply
post #26 of 38
Thread Starter 
Update, now they want me to pay half shipping back and they are still to confirm if they will send me a new blOck. I have asked for a number to speak with them twice and have not got it. I have written in to EK now as well.
Edited by mav2000 - 8/16/11 at 6:17pm
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
post #27 of 38
Thread Starter 
Well, just checked the online prices for sending the block back and it costs around USD 55-65 to send it back with insurance and tracking....not going to help me in anyway for a mistake I didnt make.....this is really killing me now. I am not paying an additional 30 USD for a mistake I didnt make...
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
post #28 of 38
Thread Starter 
Ok the update is WCUK also found out that shipping back is an expensive option, so they have offered a 20% discount to be credited back to my account...should I just take my chances and use the block and if I find a problem go with an RMA to EK directly, or would that be wrong....

My mind says that may not be the right thing to do...but I am not screwing over anyone on purpose...in fact its me who has got screwed over...so if it does not work out, I should be able to RMA it right?
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
E IV
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 3570K ASRock Z77 OC Formula Nvidia Zotac GTX 770 Gskill Trident 2400 Mhz 
Hard DriveHard DriveHard DriveOS
Samsung 840  OCZ Vertex 2 Seagate 7200 Windows 8 
MonitorKeyboardPowerCase
22" Benq Logitech Antec HCP 850W Caselabs SM8 
MouseMouse PadAudioAudio
Logitech G400 Razer Asus Xonar DGX Microlabs C Series 
  hide details  
Reply
post #29 of 38
20% off, so they can screw with you next time as well?rolleyes.gif
Bakunawa
(19 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 2600K@4.8GHz ASUS P8P67 ATI Radeon 6990 Corsair Dominator GT 8GB 
CoolingCoolingCoolingCooling
EK-Supreme HF Full nickel EK-MOSFET ASUS P8P67 - EN (Nickel) EK-FC6990 Nickel EK-RAM Dominator - EN (Nickel) 
CoolingCoolingOSMonitor
EK-CoolStream RAD XTX (360) EK-CoolStream RAD XTC (140) Win7 Wanting Samsung S27A950D 
KeyboardPowerCaseMouse
Logitech Antec High Current Pro 850W HAF 932 (AMD Edition) Razer DeathAdder 
Mouse Pad
N/A 
  hide details  
Reply
Bakunawa
(19 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 2600K@4.8GHz ASUS P8P67 ATI Radeon 6990 Corsair Dominator GT 8GB 
CoolingCoolingCoolingCooling
EK-Supreme HF Full nickel EK-MOSFET ASUS P8P67 - EN (Nickel) EK-FC6990 Nickel EK-RAM Dominator - EN (Nickel) 
CoolingCoolingOSMonitor
EK-CoolStream RAD XTX (360) EK-CoolStream RAD XTC (140) Win7 Wanting Samsung S27A950D 
KeyboardPowerCaseMouse
Logitech Antec High Current Pro 850W HAF 932 (AMD Edition) Razer DeathAdder 
Mouse Pad
N/A 
  hide details  
Reply
post #30 of 38
Difficult choice. The block may end up being perfectly fine but it'll always nag at you. The retailer isn't doing very well in this and I suspect has lost at least 1 potential future customer (2 if you include me).

If it were me I'd contact EK for a no cost (to you) exchange.
Black Noise
(22 items)
 
  
CPUMotherboardGraphicsGraphics
i7 990X Asus Rampage III Extreme EVGA 980Ti EVGA 980Ti 
RAMHard DriveHard DriveHard Drive
24GB Corsair Dominator GT PC3-16000 Samsung 850 EVO Crucial CT750MX300 Seagate Momentus 2TB 
Hard DriveOptical DriveCoolingCooling
Seagate Momentus 2TB Sony Optiarc AD-7690H Slimline DVD-RW Blocks - EK Supremacy, 2 x EK FC-Titan X, EK FC... Radiators - 2 x Black Ice SR1 480, 2 x Black Ic... 
CoolingCoolingCoolingOS
Pumps - Swiftech 35X2 x 2 & Heatsinks Reservoir - EK Multioption X2 400 Advanced Fans - 20 x Noiseblocker PL2 Windows 7 Pro 64-bit 
MonitorKeyboardPowerCase
NEC MultiSync LCD2690WUXi Enermax Aurora Seasonic Platinum 1000 Case Labs TH10 & Pedestal 
  hide details  
Reply
Black Noise
(22 items)
 
  
CPUMotherboardGraphicsGraphics
i7 990X Asus Rampage III Extreme EVGA 980Ti EVGA 980Ti 
RAMHard DriveHard DriveHard Drive
24GB Corsair Dominator GT PC3-16000 Samsung 850 EVO Crucial CT750MX300 Seagate Momentus 2TB 
Hard DriveOptical DriveCoolingCooling
Seagate Momentus 2TB Sony Optiarc AD-7690H Slimline DVD-RW Blocks - EK Supremacy, 2 x EK FC-Titan X, EK FC... Radiators - 2 x Black Ice SR1 480, 2 x Black Ic... 
CoolingCoolingCoolingOS
Pumps - Swiftech 35X2 x 2 & Heatsinks Reservoir - EK Multioption X2 400 Advanced Fans - 20 x Noiseblocker PL2 Windows 7 Pro 64-bit 
MonitorKeyboardPowerCase
NEC MultiSync LCD2690WUXi Enermax Aurora Seasonic Platinum 1000 Case Labs TH10 & Pedestal 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Water Cooling
Overclock.net › Forums › Cooling › Water Cooling › Got an Old 6970 block instead of the new EN block I ordered....