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So I think EA just tried to rip me off....

post #1 of 9
Thread Starter 
Quote:

Sophia: could you please elaborate your issue so that i can better under stand .
raiderxx: Sure.
raiderxx: Someone told me that if I signed up for the EA Gun Club, I would receive a 25% off code for a shooter game. They said that it would arrive about a day or two after I sign up, well I signed up a couple of weeks ago, and I only JUST received the email giving me the promo code yesterday. But I am trying to put the code into the "Promo Code" area at checkout, and nothing happens. And it's frustrating that it's not working with Battlefield 3, since there's no arguing that it is a shooter game.
raiderxx: Also, I was told last week after asking someone on this chat that that code was a promo, and wasn't being given out anymore. But since I just got it yesterday, obviously he was wrong.
Sophia: So you want to get a new game .
raiderxx: Yes. I would now like to preorder BAttlefield 3.
raiderxx: And use the promo code I received yesterday
Sophia: could you please send me the screen shot of email you received .
raiderxx: Absolutely. One minute please

*I send the screenshot*

raiderxx: The bottom has the "Destruction has its privileges get 25% off" followed by the code
Sophia: Please pre order BF3 from origin .
raiderxx: ok
raiderxx: Does it matter if it's through the internet browser or the Origin program?
Sophia: No it does not matter .
raiderxx: Ok. One minute. Thank you.
Sophia: Is there anything else I can help you with today?
raiderxx: No. I am still working on putting my order through
raiderxx: The total is still coming through as 65.12 (after tax) does the discount get applied after?
Sophia: What i can do for i can give you a 20 % discount coupon from our end .
WHAT??

Quote:
raiderxx: I don't think I like that, since the coupon I have is for 25%.
Sophia: Please wait let me check again .
raiderxx: Ok. Thank you.
Sophia: I checked again 25% discount coupons are also available there .
Duh..

Quote:
Sophia: IS that okay?
raiderxx: Yes. So should I order it, and then you will discount the 25% on your end?
Sophia: No please wait i give you the code so that you could use it while making the purchase .
raiderxx: Ok
raiderxx: Thank you
She ended up giving me the code, and it all worked out well. I just don't see how she could possibly think I'd be ok with her giving me a 20% off code when I received a 25% off code.. And especially when she HAD a 25% off code there.. idk. Thoughts?
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post #2 of 9
She sounds like a bag of fun.

With companies they tell their workers to give out the lesser vouchers e.c.t because then the dont loose so much profit when it comes to you paying but because you said no she had to give you the next one up
post #3 of 9
Thoughts? Everytime I read dialogue involving EA support, I wanna smash my face into my desk. Sometimes, I seriously feel embarrassed for them.
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post #4 of 9
Chances are, she probably used Google Translator to speak with you.

I wouldn't worry about it.

Engrish is a tough rangruage for some.
 
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post #5 of 9
Thread Starter 
Thanks guys lol. I don't know.. A lot of times I have had great experiences with them. Quick responses, and very helpful. Other times... It takes them 5-10 minutes to respond, and they do things like this. It's very inconsistent. But I got what I needed so I am going to put it behind me. I still wish it didn't take two weeks for the coupon to get to me so I could have taken advantage of that free game deal...
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post #6 of 9
How is this thread-worthy?
I don't like EA as much as you, but eventually they helped you and you got what you wanted.
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post #7 of 9
*reads title*

Oh. You must have saw a game trailer.

*moves on*
post #8 of 9
Probably an honest mistake.you honestly can't expect every employee to be familiar with every promo they have. I'm guessing she just misspoke.
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post #9 of 9
Quote:
Originally Posted by Dustin1 View Post
Chances are, she probably used Google Translator to speak with you.

I wouldn't worry about it.

Engrish is a tough rangruage for some.
Oh man, i wont. But i could tell you some funny stories about my old Vb teacher who was fresh off the boat gondola from china
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