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Problem with WD portable HDD

post #1 of 9
Thread Starter 
A friend is having trouble with his portable HDD. From what I can see in device manager it is registering as 'WD Elements 1023 USB device' and from what i assume it is a USB 2.0 1TB HDD. THe problem is when you plug it into a computer, it is detected and windows goes about intalling the drivers if they haven't already been, and says it has beem mounted.

However it shows up in 'My Computer' but when you try to access it it crashes Explorer. When you go into device manager it is listed under Disk Drives and you can double click on it and what not fine. When you go to see it in 'Computer Management' under 'Disk Management' the window just crashes and you can't do anything.

It is hard to explain but i can sometimes get into Disk Managment and it shows the HDD, as 931.51GB of 'RAW' opposed to FAT32 or NTFS. It prompts you when plugged in 'You need to format this disk' and when you do, it just says you were unable.

I guess that is all the information i have, thanks
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post #2 of 9
Yea this happens sometimes, you need to partition the disk and then format it. Can be done through Administrative tools.
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post #3 of 9
Thread Starter 
Quote:
Originally Posted by Razultull View Post
Yea this happens sometimes, you need to partition the disk and then format it. Can be done through Administrative tools.
If i try to access the format/partitioning tool, it just will sit there 'loading'. However if i unplug the drive, everything comes up (like my internal HDD and stuff). When i then plug it back in, the window crashes.
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post #4 of 9
Ok, another thing you can try is inserting a windows cd or OS cd, boot off it, then format the drive from there. This is a Hard Format and should work.
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post #5 of 9
This should be easily fixed by a simple Format, why have you not done it yet, is your friend trying to keep his Data?

I had a 1TB WD MyBook and took it out of its enclosure to use it as an internal disk and I lost the file-system on it, lost 800GBs of data but didn't really care, enjoying the new space and it's got 600GBs loaded back onto it right now. (Game recordings, I can turn this into 15GB total by encoding)
Edited by Shadow11377 - 8/16/11 at 12:43am
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post #6 of 9
Thread Starter 
Quote:
Originally Posted by Razultull View Post
Ok, another thing you can try is inserting a windows cd or OS cd, boot off it, then format the drive from there. This is a Hard Format and should work.
Ok so i tried that and it didn't quite work, after (litterally) half an hour of loading it finally showed up in the devices list on the OS boot disc, and all the options (Format included) were faded out.

Quote:
Originally Posted by Shadow11377 View Post
This should be easily fixed by a simple Format, why have you not done it yet, is your friend trying to keep his Data?

I had a 1TB WD MyBook and took it out of its enclosure to use it as an internal disk and I lost the file-system on it, lost 800GBs of data but didn't really care, enjoying the new space and it's got 600GBs loaded back onto it right now. (Game recordings, I can turn this into 15GB total by encoding)
What? Not sure if you have read anything to do with my problem yet, but I am unable to format the HDD at all.
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post #7 of 9
Quote:
Originally Posted by Uncle Dolans View Post
Ok so i tried that and it didn't quite work, after (litterally) half an hour of loading it finally showed up in the devices list on the OS boot disc, and all the options (Format included) were faded out.
That is extremely unusual. The only other thing i can think of using a 3rd party software to flat out kill the disk

http://www.killdisk.com/
Bernard
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post #8 of 9
Sounds to me like the USB controller died on it.
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Junkyard
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post #9 of 9
SystemRescueCD is the tool I use for messing with partitions.

But in this case I concur with pioneerisloud. Something is defective - either the enclosure or the drive inside. You can find out which by pulling out the drive and connecting it directly to a desktop computer.
     
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