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RANT: Thanks for the REBATE EVGA!

post #1 of 36
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For my new i5 build i went with the EVGA 570 after hearing good things about it.

Turns out there was a batch of cards that goes completely unstable after being used for a few weeks and "resets" after you shut the PC down for a few minutes.

I just RMAd my card this morning... $39 shipping + insurance. YAY!, I guess when I eventually get my $40 MIR - It will be like I bought the damn card at regular price. What a deal.

Just a heads up for any fellow Canuks thinking about upgrading their Video card. GET AN ASUS!
    
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post #2 of 36
Who what when where why!? Evga is pretty sacred on these forums. Well, so is ASUS, but anyway, Evga's a reputable company. I wouldn't be so quick to judge them....

Now if it was XFX I would understand.... but EVGA!?
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Heisenberg
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post #3 of 36
Why didn't they offer you a prepaid shipping label since they were at fault?
    
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post #4 of 36
Quote:
Originally Posted by coachmark2 View Post
Who what when where why!? Evga is pretty sacred on these forums. Well, so is ASUS, but anyway, Evga's a reputable company. I wouldn't be so quick to judge them....

Now if it was XFX I would understand.... but EVGA!?
Everyone cut the crap with XFX. With EVGA you can't even transfer the warranty.

Even your precious EVGA has a boycott club on this forum, just search for it. Also google "EVGA motherboard warranty problem"

Every company makes you pay for shipping to them. Did you even ask for a shipping label? They might have said yes, if you asked. They also ship the replacement to you as their expense. This is standard procedure dude. Would you rather have a dud card and no warranty?
post #5 of 36
Quote:
Originally Posted by Steven-1979 View Post
Why didn't they offer you a prepaid shipping label since they were at fault?
Companies do not pay for shipping on RMA stuff. Mainly because they have not inspected the card yet to see what the problem is, or if there really is a problem. They will ship it back to you though at no cost, even if they find no problem.
post #6 of 36
Quote:
Originally Posted by linkin93 View Post
Everyone cut the crap with XFX. With EVGA you can't even transfer the warranty.

Even your precious EVGA has a boycott club on this forum, just search for it.

Every company makes you pay for shipping to them. Did you even ask for a shipping label? They might have said yes, if you asked. They also ship the replacement to you as their expense. This is standard procedure dude. Would you rather have a dud card and no warranty?
Lolwut? I'm not an EVGA fanboy. I've just read mountains upon mountains of XFX warranty horror stories. I've never even owned an EVGA card, but I'll tell you that I have turned an XFX into scrap metal before after it died for good and XFX simply refused to accept my warranty. Ah, that was fun. Shotguns for the win!
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Heisenberg
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Redemption
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CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
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post #7 of 36
Quote:
Originally Posted by Chuckclc View Post
Companies do not pay for shipping on RMA stuff. Mainly because they have not inspected the card yet to see what the problem is, or if there really is a problem. They will ship it back to you though at no cost, even if they find no problem.
I agree this is standard procedure, its just the OP's fault he lives in Canada Should have bought a card with a distro center in canada.
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post #8 of 36
Nobody is recommending EVGA GTX 570 on OCN. Not sure where you heard "good things" about it. The good GTX 570's are: ASUS DCU II, MSI TF II/III, Gainward Phantom.
post #9 of 36
XFX warranty issues

ASUS warranty issues

EVGA warranty issues

etc. Google them all.

I've not had a problem with XFX. I've done about 5 RMA's for various cards with zero issues. The best bet is selling cards second hand means the next guy still gets warranty.

Please, tell me in great detail of problem with XFX. I want to hear it.
post #10 of 36
I don't care what the company is, you will never have 100% perfect customer support. It doesn't happen. EVGA's support is usually good. I wouldn't turn against them over one incident. If you really feel duped, I would contact EVGA and tell them how you feel about it.
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