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RANT: Thanks for the REBATE EVGA! - Page 2

post #11 of 36
Quote:
Originally Posted by Addictedtokaos View Post
I just RMAd my card this morning... $39 shipping + insurance. YAY!, I guess when I eventually get my $40 MIR - It will be like I bought the damn card at regular price.
39$ + insurance? Did you Overnight it? -- I fail to see how EVGA is at fault for you deeming it worth more money to get it faster...
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Khaos
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post #12 of 36
Thread Starter 
Quote:
Originally Posted by coachmark2 View Post
Who what when where why!? Evga is pretty sacred on these forums. Well, so is ASUS, but anyway, Evga's a reputable company. I wouldn't be so quick to judge them....

Now if it was XFX I would understand.... but EVGA!?
Maybe for US customers. But for Canadians, warranty and service seems to be very limited.

Quote:
Originally Posted by Steven-1979 View Post
Why didn't they offer you a prepaid shipping label since they were at fault?
It seems like any of the reps Ive emailed/spoke with do not understand the fact that it was a production issue. The reponse was always "This is our RMA procedure...deal with it" in a polite manner.

I dont like and will not deal with companies that will not admit to and compensate problems they accidently let slip. A good company would identify what batch had the issue and contact any registered customers with that serial batch and replaced them free of charge.


Quote:
Originally Posted by linkin93 View Post
Everyone cut the crap with XFX. With EVGA you can't even transfer the warranty.

Even your precious EVGA has a boycott club on this forum, just search for it. Also google "EVGA motherboard warranty problem"

Every company makes you pay for shipping to them. Did you even ask for a shipping label? They might have said yes, if you asked. They also ship the replacement to you as their expense. This is standard procedure dude. Would you rather have a dud card and no warranty?
I asked for Express RMA, denied. I asked for them to cover shipping, denied. If a card goes fubar 90 day+ inside warranty Im all for paying 1/2 shipping. But when there is a "built in" defect that happens just after the period that I could have returned it to where I purchased it from..., that is when the company NEEDS to own up!
    
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post #13 of 36
Most here should not be trying to warranty cards anyway. Overclock voids warranty. Its fraud. So if a company refuses to honor your warranty every once in a while blame everyone on these forums. I so love how people here will commit fraud on warranty items they overclock, but if you use a hacked version of win 7 or BFBC2 your the devil lol.
Worse than crack.
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Worse than crack.
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post #14 of 36
Overclocking does not void warranty. Why else would you need warranty? Cards should work for many years at stock speeds. Warranty is for when it:

Doesn't run at rated speeds
Is faulty
Defects
Died/went faulty overclocking.
post #15 of 36
Thread Starter 
Quote:
Originally Posted by lightsout View Post
I agree this is standard procedure, its just the OP's fault he lives in Canada Should have bought a card with a distro center in canada.
^^^^^^

THIS - Lesson learned...
    
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post #16 of 36
Kaos,

I'm also in Canada. When I RMA'd a Card to EVGA (8800GTS 640), I asked them to send me a free shipping label...they did...that was a ground shipping one, but at least I got one...

Also, because the card I received as replacement died in a few days, I called them up and asked for another card. They shipped me a GTX260 Core 216...

If you're RMA'ing a GTX570, why not asking them to pay the difference and upgrade to a 570 Classified? If it's only a few bucks, that would be worth it....that way, you'd get the new 10-layer PCB, and the extra VRMs....for a card that's a LOT BETTER...

CALL them, don't deal with them via email/website only...talk to a rep!
Edited by delavan - 8/16/11 at 6:54am
post #17 of 36
My eVGA GTX 460 went funny on me after a while of usage, so it's not like this GTX 570 was the only card at fault.
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post #18 of 36
Thread Starter 
Quote:
Originally Posted by delavan View Post
...If you're RMA'ing a GTX570, why not asking them to pay the difference and upgrade to a 570 Classified? If it's only a few bucks, that would be worth it....that way, you'd get the new 10-layer PCB, and the extra VRMs....for a card that's a LOT BETTER...

CALL them, don't deal with them via email/website only...talk to a rep!

I will try... Would be nice if they would step me up to the classified.

Thanks!
    
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post #19 of 36
Sad to hear that OP. Did you get the EVGA HD model?..

Quote:
Originally Posted by linkin93 View Post
Overclocking does not void warranty. Why else would you need warranty? Cards should work for many years at stock speeds. Warranty is for when it:

Doesn't run at rated speeds
Is faulty
Defects
Died/went faulty overclocking.
No company covers damage while overclocking mate. You just don't tell them you were overclocking.
    
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post #20 of 36
Well yes but how else would the card die? Yeah okay some cards can die and electronics don't last forever but come on
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