Overclock.net › Forums › Components › Other Peripherals › Who to send the RMA to??
New Posts  All Forums:Forum Nav:

Who to send the RMA to??

post #1 of 7
Thread Starter 
I'll keep it short, I ordered an open box USB 3.0 card from Newegg. Its a complete dud. Question is, who do I RMA it to? Newegg will assuredly give me a complete refund, but the thing is, I really need this part, and not just my money back... I checked on their website and the card is regularly 69.99 yet I got it for $35.

If I RMA it with SIIG, they promise to repair or replace the defective product....

My options are:

1. Guaranteed good refund service with Newegg
2. Possibly save $35 by using SIIG, but I don't know about how efficient they are, how good they are, how quick they are, etc...

Who I should send it to? Both say they'll take it back, I'm just unfamiliar with one.
Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
Power
48w PSU 
  hide details  
Reply
Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
Power
48w PSU 
  hide details  
Reply
post #2 of 7
Send it to SIIG to be a guinea pig for the rest of us. It's a selfless favor for OCN.
BlueRaven
(13 items)
 
Dead BIOS
(9 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 G74Sx NVIDIA GeForce GTX 560M  Samsung  
RAMRAMHard DriveHard Drive
Samsung  Samsung  Momentus 7200.4 Scorpio Blue 
Mouse
Logitech G700 
  hide details  
Reply
BlueRaven
(13 items)
 
Dead BIOS
(9 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 G74Sx NVIDIA GeForce GTX 560M  Samsung  
RAMRAMHard DriveHard Drive
Samsung  Samsung  Momentus 7200.4 Scorpio Blue 
Mouse
Logitech G700 
  hide details  
Reply
post #3 of 7
SIIG has been around forever, RMA back to them.
post #4 of 7
Thread Starter 
If I do RMA it back to SIIG, would they have any indication that it was in fact open box and still within the Newegg warranty period? Or would they just not care and ship me new parts?
Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
Power
48w PSU 
  hide details  
Reply
Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
Power
48w PSU 
  hide details  
Reply
post #5 of 7
You HAVE to ship it to NE, only double lifetime warrantys allow more than one person to RMA it to the manufacturer, and since your person #2 there isnt a chance that they will accept it.
Oppress This!
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom 2 X4 B55BE @ 3.7 ASUS M4A89GTD-PRO USB3 GTX 470 + GTX 275 SOC 4gb Crucial Ballistix T 1600 6-8-6-20-24 1T 
Hard DriveOptical DriveOSMonitor
2xWD640AAHLS + Hitachi 2TB 7200RPM + 2x150gb VRapt HP IDE + LG SATA Win 7 x64 ult 15" 1024x768 Dell (visually impaired) 
PowerCase
XFX XXX 650w (green fan) Antec 300 (Heavily Modded) 
  hide details  
Reply
Oppress This!
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom 2 X4 B55BE @ 3.7 ASUS M4A89GTD-PRO USB3 GTX 470 + GTX 275 SOC 4gb Crucial Ballistix T 1600 6-8-6-20-24 1T 
Hard DriveOptical DriveOSMonitor
2xWD640AAHLS + Hitachi 2TB 7200RPM + 2x150gb VRapt HP IDE + LG SATA Win 7 x64 ult 15" 1024x768 Dell (visually impaired) 
PowerCase
XFX XXX 650w (green fan) Antec 300 (Heavily Modded) 
  hide details  
Reply
post #6 of 7
Thread Starter 
Quote:
Originally Posted by Smoblikat;14609420 
You HAVE to ship it to NE, only double lifetime warrantys allow more than one person to RMA it to the manufacturer, and since your person #2 there isnt a chance that they will accept it.

Alright. Thanks for the input. I think I'll go as far as possible as I can in the RMA process with SIIG and see what happens. If not, I'll call up the Egg and see what the deal is.
Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
Power
48w PSU 
  hide details  
Reply
Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
Power
48w PSU 
  hide details  
Reply
post #7 of 7
Thread Starter 
This is a slight necro (not really) but I wanted to let the OCN community know what happened.

Sent my RMA off to SIIG via Fedex ground. Followed all applicable instructions and packaged it carefully. Cost me $14. The tracking number was defective, and I could find no record of me ever sending it.

Anyway, life got in the way and I had no time to actually track this thing down. But two days ago, lo and behold, was a box on my doorstep from SIIG Inc. I opened it up, plugged in the PCI card, and installed drivers, then held my breath.

The product they sent me was new in packaging, never before opened. And it works flawlessly. I am very satisfied with this RMA from SIIG, and if they had a representative on OCN, I'd definitely +rep him.
Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
Power
48w PSU 
  hide details  
Reply
Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
Power
48w PSU 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Other Peripherals
Overclock.net › Forums › Components › Other Peripherals › Who to send the RMA to??