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H50 Leak(UPDATED!)... RIP soundcard + Videocard - Page 24

post #231 of 368
Quote:
Originally Posted by Yellowbeard View Post
Typically, I'll be more available on forums than George. We're always glad to help.
Good to know...Does this mean if someone on the forums has a Corsair issue, they should PM you about it? Should they NOT PM you about it?

Thanks!
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post #232 of 368
Simply saying "yes" to every situation means I'd end up like George and be inundated with PMs. I get dozens and sometimes hundreds of PMs per week along with IMs, emails, phone calls, etc. In cases where it seems we may have missed an important thread or issue, yes, please let me know. But, in most cases our Tech Support and Customer Service department, our website resources, and the Corsair Forum will handle a vast majority of users so I don't need a PM for everything that comes along.

This thread is a good example of a case needing a PM. However, we are closed on weekends so responses will typically be MON FRI except when I check forums briefly on weekends.
post #233 of 368
I have no doubt that corsair will make this situation good for you OP. One of the reasons i buy corsair products is because they stand behind there products.
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post #234 of 368
Quote:
Originally Posted by Yellowbeard View Post
Simply saying "yes" to every situation means I'd end up like George and be inundated with PMs. I get dozens and sometimes hundreds of PMs per week along with IMs, emails, phone calls, etc. In cases where it seems we may have missed an important thread or issue, yes, please let me know. But, in most cases our Tech Support and Customer Service department, our website resources, and the Corsair Forum will handle a vast majority of users so I don't need a PM for everything that comes along.

This thread is a good example of a case needing a PM. However, we are closed on weekends so responses will typically be MON FRI except when I check forums briefly on weekends.
Perfect. That was the clarification me (and I'm sure others) were looking for
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post #235 of 368
Thread Starter 
8/23/2011 UPDATE!

6. CorsairGeorge to the Rescue! He prompty e-mailed customer support for me.

7. After about an hour, I received an e-mail from Corsair support. They've been great and professional so far and they WILL replace my parts if they see fit that the H50 did indeed cause damage to my system (I'm quite sure they will).

8. They want me to send in the damaged parts. Seeing as I NEED my PC, I can only send in the Videocard and soundcard, not the motherboard. I told him that the first PCI-E slot was damaged and they offered to give me a Corsair headset as compensation for the broken slot, a great gesture. Seeing as I have over 10 headsets kicking around the house I asked if an SSD of equal value would also be warranted instead of the headset. Waiting for a response back!
Edited by ZainyAntics - 8/23/11 at 4:03am
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post #236 of 368
Corsair, Y U SO AWESOME?!

Glad to see it's working out Zainy
    
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post #237 of 368
+1 Corsair
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post #238 of 368
I would just like to add that, although I do not have a Corsair CPU cooler, I have other Corsair parts, and I will be more likely to continue buying from them after seeing the great customer service demonstrated here.

Good Job Corsair!
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post #239 of 368
I have been following this post to see the good service...
Makes me even more confident in my products!
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post #240 of 368
Well this is most definitely great to hear Glad to see its moving in the right direction!
 
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