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H50 Leak(UPDATED!)... RIP soundcard + Videocard - Page 25

post #241 of 368
My money was on Corsair from the start. You guys could teach other companies a thing or two or three or four about customer service. Standing behind and supporting your products speaks volumes to your customer base.
It's things like this that make it easy for our communities to recommend your products keep it up!
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post #242 of 368
I'll have to say for enthusiasts, such as most on this site, great customer support is a huge plus for us.

Corsair will be getting much more of my business then in the past due solely on what I have read on this thread. Yes, I will pay a fraction more to ensure I am getting full value and respect from this reputable brand.
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post #243 of 368
Thread Starter 
UPDATE 8/23/2011 #2

9. Possibly the best support of any Company I've ever dealt with. I got home from class and my phone started to ring. Not sure who it was I answered anyways - It was a tech from Corsair. Really the first time ever that a company has chased me down rather than me trying to get through to any form of human.

Here' s the story:I initially was not going to send in my sound-card because it still works from time to time (About 90% of the time) but it has a lot of coolant on it. Carlos (The tech) said that it'd be better to send it in anyway so that myself and Corsair do not run into any problems in the future. I agreed that'd be a good idea.

He said since my cooler (H50) is discontinued they are actually going to upgrade me to a better cooler, not the H60 but an H80... quite the gesture. He also said that they will most likely upgrade my GPU also, to a 6000 series card since the 5850 is discontinued OR they will write me a cheque, Carlos said that Customer Service would usually deal with that and he was just assuming that's what they'd do.

ALSO! Like I mentioned before I'm not sending in my Motherboard for a replacement, and I stated that the PCI-E slot is broken (1 out of 4 of them) so they will compensate me in terms of hardware. Originally Kevin (previous rep) said that they would give me a Corsair Headset, since I already have about 7 laying around the house I asked if an SSD would be an appropriate substitute and they said it's a pretty good chance I can get a 60GB SSD (I asked for 60GB).

Wow. Guys. Nothing better can be said about Corsair support, Really. Carlos was very professional on the phone BUT he was down to earth, which is very nice. Anytime I've ever called support for any company It always seemed like they were rushed to get me off the phone, but not this Techy! We talked for a good 15 minutes on the whole situation and he was empathetic without sounding like a robot.

Anyways guys. It's getting closer and closer until I can say with 100% confidence that Corsair has the best support in the business.
Edited by ZainyAntics - 8/23/11 at 10:04am
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Cashcow
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post #244 of 368
My H80 was just delivered today.

From the way they are treating you, I feel much better about my purchase.
post #245 of 368
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post #246 of 368
I've been following this thread since you started it and after reading all of this and seeing Corsair's response I will definatly be purchasing more product from them.
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HELLFIRE
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post #247 of 368
Wow that is some awesome customer service, very nice Corsair .

And grats on your new parts ZainyAntics!
post #248 of 368
Awesome story... purely awesome...

I have had great customer service through EVGA but this here puts a smile to my face!
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post #249 of 368
If you buy cheap components and they fail, the profit margins are so thin the company will fight to not honor the warranty. When you spend a bit more for a quality product you get taken care of.

Of course this only applies to honest rma requests. Can u imagine the stupid complaints these tech guy must deal with ?
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post #250 of 368
***, Earthquake in eastern US???
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