Well... I was playing BC2 the other night and It started to slow down to 5 fps, My immediate thought was that I was overheating, I quickly checked the temps and it was at 120c! I quickly felt if the fan was moving and it was... I turned my PC off.
re-mounted the fan+radiator and turned it back on, It was running fine for about 2 hours, but the pump was making a clicking/guttural noise. I kept an eye on the temps to see what they were and they were around 40-63c idle - Fine for finishing my homework.
I woke up the next morning and turned it on and it kept rebooting... awe crap. I came to the conclusion that I'll just take it off and put on the stock fan *shiver*. Upon taking H50 out of my PC I noticed some dried up residue around my heatpipes near the CPU, and on my videocard....and my soundcard. Not good. When I took off the H50 there was a leak at the base of the pump... my hands were all wet.
I hope Corsair covers my parts? I'm a poor college student and it'll take me a year to save up to replace these.
::. WHAT'S HAPPENED SO FAR .::
Sent in technical support, requesting assistance on the issue - About 5 paragraphs long describing what happened in detail. No e-mail back yet.
Called in, got an american pretty quick (Yay no outsourcing!). He said to fill out an RMA form and then they will review it and decide what to do.
I filled out an RMA form fairly quick this is what I told them:
I have not yet received an e-mail back yet.
CorsairGeorge to the Rescue! He prompty e-mailed customer support for me.
After about an hour, I received an e-mail from Corsair support. They've been great and professional so far and they WILL replace my parts if they see fit that the H50 did indeed cause damage to my system (I'm quite sure they will).
They want me to send in the damaged parts. Seeing as I NEED my PC, I can only send in the Videocard and soundcard, not the motherboard. I told him that the first PCI-E slot was damaged and they offered to give me a Corsair headset as compensation for the broken slot, a great gesture. Seeing as I have over 7 headsets kicking around the house I asked if an SSD of equal value would also be warranted. Waiting for a response back!
I'm impressed so far. If all goes well, I'll be a volunteer Corsair spokesman ;]
UPDATE 8/23/2011 #2
Possibly the best support of any Company I've ever dealt with. I got home from class and my phone started to ring. Not sure who it was I answered anyways - It was a tech from Corsair. I initially was not going to send in my sound-card because it still works from time to time (About 90% of the time) but it has a lot of coolant on it. Carlos (The tech) said that it'd be better to send it in anyway so that myself and Corsair do not run into any problems in the future. I agreed that'd be a good idea.|
He said since my cooler (H50) is discontinued they are actually going to upgrade me to a better cooler, not the H60 but an H80... quite the gesture. He also said that they will most likely upgrade my GPU also, to a 6000 series card since the 5850 is discontinued OR they will write me a cheque, Carlos said that Customer Service would usually deal with that and he was just assuming that's what they'd do.
ALSO! Like I mentioned before I'm not sending in my Motherboard for a replacement, and I stated that the PCI-E slot is broken (1 out of 4 of them) so they will compensate me in terms of hardware. Originally Kevin (previous rep) said that they would give me a Corsair Headset, since I already have about 7 laying around the house I asked if an SSD would be an appropriate substitute and they said it's a pretty good chance I can get a 60GB SSD (I asked for 60GB).
Wow. Guys. Nothing better can be said about Corsair support, Really. Carlos was very professional on the phone BUT he was down to earth, which is very nice. Anytime I've ever called support for any company It always seemed like they were rushed to get me off the phone, but not this Techy! We talked for a good 15 minutes on the whole situation and he was empathetic without sounding like a robot.
I just got off the phone with Carlos again! He called to let me know that infact he had good news and his manager said that a H80 and an SSD instead of a headset would be a fair trade. Boy am I happy! (:
Anyways guys. It's getting closer and closer until I can say with 100% confidence(I'm at 99.999%) that Corsair has the best support in the business.
THIS THREAD WILL BE USED AS PROOF TO CORSAIR. I'll be linking it if they require me to do so. It has over 16'000 views. I thank everybody that's been supportive. Hopefully everything works out - It's Corsair so I trust in them completely. /end suckup