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[Help]WD Caviar Black 3gbps

post #1 of 7
Thread Starter 
Hi guys,

So i have a very noisy Western Digital Caviar Black 500Gb, Sata II (3 Gbps) hard drive that i would like to replace since i think it's not normal for it to be creating so much noise and vibrations.

So i contacted the service department of the store from where i bought the HDD and asked them if they consider this issue worthy of replacing my drive with another one and they were reluctant to give me a straight answer implying that WD Caviar Blacks are noisey in general and if they don't find any functional issues they won't replace it.

None the less i want to go to the store and ask them to look at it but i'd probably have to convince them to replace it somehow.

So what should i tell them?

PS: the warranty is still valid, i have the drive for like 4 months now and i'm fed up with it.
post #2 of 7
Quote:
Originally Posted by Pentdragon View Post
So what should i tell them?
Hi guys,

So i have a very noisy Western Digital Caviar Black 500Gb, Sata II (3 Gbps) hard drive that i would like to replace since i think it's not normal for it to be creating so much noise and vibrations.

So i contacted the service department of the store from where i bought the HDD and asked them if they consider this issue worthy of replacing my drive with another one and they were reluctant to give me a straight answer implying that WD Caviar Blacks are noisey in general and if they don't find any functional issues they won't replace it.

None the less i want to go to the store and ask them to look at it but i'd probably have to convince them to replace it somehow.

PS: the warranty is still valid, i have the drive for like 4 months now and i'm fed up with it.

That.
(>Q.Q)>
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(>Q.Q)>
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post #3 of 7
Does your case have HDD bays with rubber mounting grommets?

WD Blacks and Raptors seem to really require them. My Raptor was crazy loud in my old PC, but it turned out to be from vibrations. As soon as I got a new case with rubber mounts, it quieted right down.

http://www.bit-tech.net/hardware/cas...ne-xl-review/2
     
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post #4 of 7
Thread Starter 
Quote:
Originally Posted by Kramy View Post
Does your case have HDD bays with rubber mounting grommets?

WD Blacks and Raptors seem to really require them. My Raptor was crazy loud in my old PC, but it turned out to be from vibrations. As soon as I got a new case with rubber mounts, it quieted right down.

http://www.bit-tech.net/hardware/cas...ne-xl-review/2

Yes the HDD caddies of the 690 II have rubber gromets on the 4 metal pins that hold the drive to the caddie. But i suspect it's badly engineered since the pins make contact with the metal hard drive cage which, i think, transffers the vibrations to the whole case.

When i set the AAM in HD tune to max and test it not only i can hear the whole case vibrating when the drive spins but when i touch the case the vibrations feel reallly strong. So strong in fact that i fear it might damage some other delicate part on the mobo or something.....it's unacceptable
Edited by Pentdragon - 8/20/11 at 12:41am
post #5 of 7
i thought u did SMART long tests to verify the drive has to be sent for RMA,
i did this for Seagate drives ... it was the standard procedure to follow according to Seagate. i'll also do this for WD if i have to rma it, esp. in the case where BIOS recognises the drive and u can access it but get write/access errors.
post #6 of 7
Thread Starter 
Quote:
Originally Posted by helloicanseeu View Post
i thought u did SMART long tests to verify the drive has to be sent for RMA,
i did this for Seagate drives ... it was the standard procedure to follow according to Seagate. i'll also do this for WD if i have to rma it, esp. in the case where BIOS recognises the drive and u can access it but get write/access errors.
I'm not sure i understand. So you RMAed a Seagate drive and there were some mandatory read/write tests you did to see if you get write/read errors? What program did you use?

Anyways, my drive doesn't afaik have errors (i tested it some time ago with HD tune PRO "Error scan" and there was nothing wrong), my drive is just unaturally loud

Am i the only one who considers a loud drive a defect? I've tried to quiet it down by buying a case which has "anti vibrations" HDD mounts and it's still just as loud.....i refuse to believe this is the status quo.
post #7 of 7
Reminds me of my black 750, I think it was as loud as you're describing it, gave it back and got a 640. Much faster and silent
But the blacks are known to be noisy.
:D
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:D
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