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Need advice for a paypal dispute

post #1 of 2
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I run a minecraft server with a friend and we had originally decided to host with ProvisionHost. Our server was up for renewal on the 15th of August and it was automatically deducted from my paypal account. I filed a support ticket a few hours later asking for our server to be cancelled (and if possible for a refund to be issued) because we were moving to a dedicated server. I received a reply stating that we would not be given a refund because we had paid for the server before we asked for it to be cancelled.

I figured that their logic was fair and decided to not push it further. I then told my members that they could continue using the server until our new one was setup and ready to go (seeing as I had paid for it until the 15th of September). 2 days later I lost all access to the server and it was shut down, when I contacted their support team once again then I was told that they had shut down our server and deleted all of our files. So essentially I lost a ton of cool stuff that was built on my server over the course of those few days because they had been anxious to resell the server slot.

I'm filing a dispute for the charge through paypal, I've never had to do one before and I'm not sure how I should word it. Any advice?
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UNDER $1700!!!
(17 items)
 
  
CPUMotherboardGraphicsRAM
Core i7-2600k [5.0GHz Daily] ASUS P8P67 Deluxe eVGA GTX 580 SLi 8GB Corsair Vengeance 
Hard DriveHard DriveOptical DriveCooling
Intel 510 120GB WD Caviar Black 2TB LG Blu-Ray Burner EK HF Supreme Gold Edition+Black Ice GTX 480 
CoolingOSMonitorKeyboard
2x Koolance VID-NX580 Windows 7 Ultimate Dell U2412M+Acer H233BMID Steelseries 6Gv2 
PowerCaseMouseMouse Pad
Silverstone ST-1000 Silverstone TJ07 Logitech G9x Razer Vespula 
Audio
Sennheiser PC-350 
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post #2 of 2
Make sure you have all relevant documentation (emails/correspondences) and explain the situation. The point you should try to make is that you paid for one full month and only got two days of service.

Honestly though, if you did agree to these automatic payments, you probably don't have much of an argument. You did call and ask for the service to be canceled, and they did cancel promptly.
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5820K @ 4.3/3.6GHz core/uncore, 1.225/1.2v Gigabyte X99 SOC Champion (F22n) 2x Sapphire R9 290X Tri-X OC New Edition (10036... 4x4GiB Crucial @ 2667, 12-11-12-27-T1, 1.37v 
Hard DriveHard DriveHard DriveCooling
Plextor M6e 128GB (fw 1.05) M.2 (PCI-E 2.0 2x) 2x Crucial M4 256GB 4x WD Scorpio Black 500GB Cooler Master Nepton 280L 
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Windows 7 Professional x64 SP1 BenQ BL3200PT Filco Majestouch Tenkeyless (MX Brown) Corsair RM1000x 
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Fractal Design Define R4 Logitech G402 Realtek ALC1150 + M-Audio AV40 
CPUMotherboardGraphicsRAM
X5670 @ 4.4/3.2GHz core/uncore, 1.36 vcore, 1.2... Gigabyte X58A-UD5 r2.0 w/FF3mod10 BIOS Reference R9 290X w/Stilt's MLU 1000e / 1375m E... 2x Samsung MV-3V4G3D/US @ 2000, 10-11-11-30-T1,... 
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CoolingOSPowerCase
Noctua NH-D14 Windows 7 Pro x64 SP1 Antec TP-750 Fractal Design R5 
Audio
ASUS Xonar DS 
CPUMotherboardGraphicsRAM
i7-6800K @ 4.3/3.5GHz core/uncore, 1.36/1.2v ASRock X99 OC Formula (P3.10) GTX 780 (temporary) 4x4GiB Crucial DDR4-2400 @ 11-13-12-28-T2, 1.33v 
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