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[Pre Central] HP Begins TouchPad Liquidation, 16GB for $99 and 32GB for $149 - Page 136  

post #1351 of 2164
Quote:
Originally Posted by Crazy9000 View Post
I bet everything would have been shipped a day sooner if everyone just left them alone. Answering thousands of emails takes tons of time.
Your PR department writes a script to mass email all buyers, with an apology and an update regarding what you are doing. And asks for patience and we'll get to orders.

Takes 5 minutes.

Not answering emails, and turning off your phones is NOT how you get people to leave you alone to do your job.
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post #1352 of 2164
Quote:
Originally Posted by DaClownie View Post
My touchpad is in from Newegg (they've never shipped so fast? LOL) but that box won't be touched until I receive confirmation of the price change. Otherwise, off to staples to put in their outgoing UPS service with a big ol' RETURN TO SENDER on the side.

I can't believe Newegg is STILL holding their ground on the pricing. I'm really starting to lose faith in them.
I can't believe people actually bought these from newegg. Newegg's policy has always been that they will not price adjust. I have had items change price while the box was still enroute to my house, and they would not change the price. I had to reorder and refuse shipment on the first order. Now with the touchpad, you guys bought them all up, so it would be kinda pointless of them to drop the price when they are sold out and aren't going to sell anymore.

And I am willing to bet plenty of people went 1 step further and opened theirs because they were too impatient and thought, "surely newegg will price adjust eventhough they never have before." So a lot of people that try to return them are just going to have them sent right back again with newegg stating they do not accept returns once they've been opened.

Even with you I'd be looking into how long you have to refuse shipment. I am willing to be it's not unlimited, and if you hang onto that thing for too long you're gonna be paying every penny for it
    
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post #1353 of 2164
Thread Starter 
Quote:
We would first like to thank you for your purchase of the HP TouchPad over the weekend. As I am sure you saw, the item sold out almost immediately. This will be the first of a series of email notifications and status updates in order for you receive the latest and most up to date status on the order without having to phone or email our systems.

As of 5pm EST on 8/23, we anticipate shipping these towards the end of this week.
We will certainly keep you updated as we know exact dates by email, Facebook, and Twitter.

We have freight tracking # from HP with enough orders so that everyone will receive their complete order.
For those that ordered 10, 50, or 100, they will be PARTIALLY filled this week, and the balance FILLED most likely next week. It is the only fair thing to do, as we are assuring that everyone will get their FULL order without any canceling.

Currently the order process will be the following:
-Over the next day or two, we will start the "Invoicing" stage. This is when our systems take your order status from "Active/Open" to the packing stage.
-Following the Invoicing, a shipping label will be created, and emailed to you.

*Please note, when you receive this email notice, it is GREAT NEWS, as it means it is almost out the door.
Also, the tracking # will NOT scan right away, so please do not panic or get concerned.

We have to start the order flow now, as the multiple shipping stations can only print invoices/receipts/tracking decals but so fast.
Based on the timing, it is the best scenario for you to get your item(s) fastest.

Thank you for your patience as we have been literally bombarded with calls, emails, and website hits.
We are doing our very best to process each call and email, and apologize for any delay.
In order for us to focus on order processing, we would kindly request you send emails if there are any urgent request, as we can handle them much faster.
I'm liking DataVision for its clear and honest update on the state of processed orders.
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post #1354 of 2164
Quote:
Originally Posted by jjsoviet View Post
I'm liking DataVision for its clear and honest update on the state of processed orders.
That is how you handle this mess as a retailer.
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post #1355 of 2164
Quote:
Via onSale FB Page - 2 Minutes ago

Dear Customers,

This is Robert Rich, President of OnSale. We appreciate your patience and apologize to our customers for any inconvenience related to unfulfilled orders for HP Touch Pads.

As a result of an unintended and unprecedented event, the dramatic price reduction in the discontinued HP Touch Pad which occurred over this past weekend, we received orders so quickly over a couple of hour period on Sunday that we were not able to properly process all of these orders.

At this time, we regret that we have determined we will not have sufficient clarity in a timely manner regarding additional availability of product to allow us to fill remaining unfulfilled orders. Unfortunately as a result, we are now cancelling unfulfilled orders and expect this process to be completed shortly. Customers whose orders are being canceled will receive a cancelation notice via e-mail. No credit cards have been charged for any unfulfilled orders.

Again, we are truly sorry for any inconvenience to customers and please accept our sincere apologies
I hope I don't get one of these
Edited by Gunfire - 8/23/11 at 4:24pm
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post #1356 of 2164
Quote:
Originally Posted by Djmatrix32 View Post
I know when I check it says

>>> UPS could not locate the shipment details for your request. Please verify your information and try again later.
It takes time.
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post #1357 of 2164
Quote:
Originally Posted by Gunfire View Post
I hope I don't get one of these
Source, and when was the timestamp?
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post #1358 of 2164
Quote:
Originally Posted by Skripka View Post
Source, and when was the timestamp?
Sorry, it was about a minute ago on their Facebook page.
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post #1359 of 2164
Some of ya'll need to settle down. They're not just going to ship these out when they have thousands of orders. You go through the order list, then ship out.

I've been charged for a day and a half with no shipping still and I ordered mine before the sun was up saturday. If you get one, you get one. If you don't then you don't.
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post #1360 of 2164
OnSale update:
Quote:
Dear Customers,

This is Robert Rich, President of OnSale. We appreciate your patience and apologize to our customers for any inconvenience related to unfulfilled orders for HP Touch Pads.

As a result of an unintended and unprecedented event, the dramatic price reduction in the discontinued HP Touch Pad which occurred over this past weekend, we received orders so quickly over a couple of hour period on Sunday that we were not able to properly process all of these orders.

At this time, we regret that we have determined we will not have sufficient clarity in a timely manner regarding additional availability of product to allow us to fill remaining unfulfilled orders. Unfortunately as a result, we are now cancelling unfulfilled orders and expect this process to be completed shortly. Customers whose orders are being canceled will receive a cancelation notice via e-mail. No credit cards have been charged for any unfulfilled orders.

Again, we are truly sorry for any inconvenience to customers and please accept our sincere apologies.
http://www.facebook.com/notes/onsale...50261415311008
Edited by Djmatrix32 - 8/23/11 at 4:32pm
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