Got this from DataVision today. I saw others posted but I don't think they were as lengthy. I don't see how any body can get mad at any retailer selling these with such an explosion. I've worked retail and was an inventory director. Things like this and doing paperwork is not a "fast" process.
"We would first like to thank you for your purchase of the HP TouchPad over the weekend. As I am sure you saw, the item sold out almost immediately. This will be the first of a series of email notifications and status updates in order for you receive the latest and most up to date status on the order without having to phone or email our systems.
As of 5pm EST on 8/23, we anticipate shipping these towards the end of this week.
We will certainly keep you updated as we know exact dates by email, Facebook, and Twitter.
We have freight tracking # from HP with enough orders so that everyone will receive their complete order.
For those that ordered 10, 50, or 100, they will be PARTIALLY filled this week, and the balance FILLED most likely next week. It is the only fair thing to do, as we are assuring that everyone will get their FULL order without any canceling.
Currently the order process will be the following:
-Over the next day or two, we will start the "Invoicing" stage. This is when our systems take your order status from "Active/Open" to the packing stage.
-Following the Invoicing, a shipping label will be created, and emailed to you.
*Please note, when you receive this email notice, it is GREAT NEWS, as it means it is almost out the door.
Also, the tracking # will NOT scan right away, so please do not panic or get concerned.
We have to start the order flow now, as the multiple shipping stations can only print invoices/receipts/tracking decals but so fast.
Based on the timing, it is the best scenario for you to get your item(s) fastest.
Thank you for your patience as we have been literally bombarded with calls, emails, and website hits.
We are doing our very best to process each call and email, and apologize for any delay.
In order for us to focus on order processing, we would kindly request you send emails if there are any urgent request, as we can handle them much faster.
If you do need to cancel for any reason, we can certainly honor this request. Please reply with the following:
*If you have made a request to cancel already, you should see that process and refund in the next 12 hours or so.
Thank you once again,
**There will be future emails with updates. You may also want to follow us on Twitter and Facebook to see current statuses.
Finally, we completely understand your situation in wanting this product as timely as possible. We certainly hope that once we deliver your TouchPad, you will take consider the fact we followed through on the order completely, as opposed to other retailers canceling orders with simple apologies.
You deserve the item you ordered, at the incredible price paid, and we intend to deliver for you. All of our sites, and marketplaces received over 10,000 orders in total, and it has simply been overwhelming.
Thank you once again for your continued patience, and please reply to this email only if you need to cancel.
DataVision Computer Video
Edited by Rangerscott - 8/23/11 at 4:44pm