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Fan problems :(

post #1 of 6
Thread Starter 
Well, I'm getting ready to piece together "Sandy Castle!!!" again (now known as "Water Under The Bridge"). Ordered some parts that were needed to make her function again, fans were on that list.

I ordered 3x CoolerMaster blue LED fans. They stated 16dBA on the 120mm fan page, and 110CFM. I was like, okay one of those is wrong, but I was hoping they were the same silent fans newegg has. Found out I was wrong, they're 38dBA.

I found these Yate Loon blue LED fans (low speed). 3 of them would do nicely as quiet case fans (intakes).

My question:
How good is SVC at customer service? I just placed the order like 15 minutes ago. And I just NOW emailed them (support@svc), asking them if they'd switch my fans out for the Yate Loons before they ship. Do you guys think they'll get my email and swap them out?
Edited by pioneerisloud - 8/21/11 at 12:59am
Junkyard
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Junkyard
(18 items)
 
NAStradamous
(12 items)
 
HTPC01
(16 items)
 
CPUMotherboardGraphicsRAM
Intel i5 2320 @ 3.1GHz MSI B75MA-E33 HIS HD7970 3GB @ 1050 / 1700, 1.17v Patriot 2x4GB DDR3-1066 
Hard DriveHard DriveOptical DriveCooling
Crucial MX100 256GB WD Green 2TB DVDRW Corsair H50 Push / Pull 
CoolingOSMonitorMonitor
NZXT 120mm fans strapped to stock 7970 cooler Windows 10 Pro Dell 3007WFP Dell 2007FP 
MonitorKeyboardPowerCase
Dell 2007FP Cheap Toshiba (R.I.P. Ducky) PC Power & Cooling Silencer MKIII 950w Cheap Garbage (free) 
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Logitech G602 Yardsale Special 
CPUMotherboardGraphicsRAM
Intel Core i5 3330 Asus H61 MSI GTX 750Ti Low Profile 2x4GB Hynix DDR3-1333 
Hard DriveHard DriveOptical DriveCooling
60GB Kingston SSD 1TB Seagate Samsung DVDRW CoolerMaster Gemin II 
OSMonitorKeyboardPower
Windows 8.1 + Steam Big Picture / Plex HT 50" Insignia LED 1080p Logitech Rosewill Green 530w 
CaseMouseAudioOther
Silverstone HTPC Logitech Pioneer 2.0 tower speakers + 135w RMS Rosewill MCE Remote 
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post #2 of 6
I have not dealt with them before.

As they are closed on Saturday and Sunday, your order and email are unlikely processed at all.
Your best tactics is to call their toll free number on Monday morning to make the same request again. If they are any decent, they sure will honor your request. And I think they will.

They open on 10AM California time.
Toll Free: (866) 989-2970
post #3 of 6
Thread Starter 
Quote:
Originally Posted by windfire View Post
I have not dealt with them before.

As they are closed on Saturday and Sunday, your order and email are unlikely processed at all.
Your best tactics is to call their toll free number on Monday morning to make the same request again. If they are any decent, they sure will honor your request. And I think they will.

They open on 10AM California time.
Toll Free: (866) 989-2970
I was just curious if you guys thought they'd get my email, before they ship my package out is all. I already looked at their hours and stuff.

And what do you guys think? Will the Yates be good fans? I also grabbed 3 Yate Loon Medium Speed fans for my radiators (black, and bought at SideWinder).
Junkyard
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NAStradamous
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HTPC01
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CPUMotherboardGraphicsRAM
Intel i5 2320 @ 3.1GHz MSI B75MA-E33 HIS HD7970 3GB @ 1050 / 1700, 1.17v Patriot 2x4GB DDR3-1066 
Hard DriveHard DriveOptical DriveCooling
Crucial MX100 256GB WD Green 2TB DVDRW Corsair H50 Push / Pull 
CoolingOSMonitorMonitor
NZXT 120mm fans strapped to stock 7970 cooler Windows 10 Pro Dell 3007WFP Dell 2007FP 
MonitorKeyboardPowerCase
Dell 2007FP Cheap Toshiba (R.I.P. Ducky) PC Power & Cooling Silencer MKIII 950w Cheap Garbage (free) 
MouseAudio
Logitech G602 Yardsale Special 
CPUMotherboardGraphicsRAM
Intel Core i5 3330 Asus H61 MSI GTX 750Ti Low Profile 2x4GB Hynix DDR3-1333 
Hard DriveHard DriveOptical DriveCooling
60GB Kingston SSD 1TB Seagate Samsung DVDRW CoolerMaster Gemin II 
OSMonitorKeyboardPower
Windows 8.1 + Steam Big Picture / Plex HT 50" Insignia LED 1080p Logitech Rosewill Green 530w 
CaseMouseAudioOther
Silverstone HTPC Logitech Pioneer 2.0 tower speakers + 135w RMS Rosewill MCE Remote 
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Junkyard
(18 items)
 
NAStradamous
(12 items)
 
HTPC01
(16 items)
 
CPUMotherboardGraphicsRAM
Intel i5 2320 @ 3.1GHz MSI B75MA-E33 HIS HD7970 3GB @ 1050 / 1700, 1.17v Patriot 2x4GB DDR3-1066 
Hard DriveHard DriveOptical DriveCooling
Crucial MX100 256GB WD Green 2TB DVDRW Corsair H50 Push / Pull 
CoolingOSMonitorMonitor
NZXT 120mm fans strapped to stock 7970 cooler Windows 10 Pro Dell 3007WFP Dell 2007FP 
MonitorKeyboardPowerCase
Dell 2007FP Cheap Toshiba (R.I.P. Ducky) PC Power & Cooling Silencer MKIII 950w Cheap Garbage (free) 
MouseAudio
Logitech G602 Yardsale Special 
CPUMotherboardGraphicsRAM
Intel Core i5 3330 Asus H61 MSI GTX 750Ti Low Profile 2x4GB Hynix DDR3-1333 
Hard DriveHard DriveOptical DriveCooling
60GB Kingston SSD 1TB Seagate Samsung DVDRW CoolerMaster Gemin II 
OSMonitorKeyboardPower
Windows 8.1 + Steam Big Picture / Plex HT 50" Insignia LED 1080p Logitech Rosewill Green 530w 
CaseMouseAudioOther
Silverstone HTPC Logitech Pioneer 2.0 tower speakers + 135w RMS Rosewill MCE Remote 
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post #4 of 6
I do expect them to process your order on Monday. If this is the case, they might not have the time to change your order as per your email.
So, just call them on Monday morning.

Their FAQs say:
Quote:
I've just placed my order online, when will my order ship?
99% of orders are processed and shipped the same business day. Orders received by 6:00PM Pacific (9:00PM Eastern) will ship the same day if all items are in stock. Orders received after 6:00PM PST will usually ship the next day. We do not ship any packages on Saturday or Sunday. We do not guarantee processing/shipping times, however if there are any delays or problems with your order, we will contact you by email and/or phone.

How can I modify or cancel my order?
Changes and cancellations should be requested over the phone. Email requests may not get processed in time before the package is shipped. If you cannot call, please have the word "CANCEL" or "CHANGE" in your email subject header. Orders paid by Paypal as your payment method cannot be changed. Orders paid through Paypal will need to be cancelled and reordered by the customer. If your order has already been shipped, we cannot change or cancel your order.
And I have no experience with the said Yates fan and so I cannot comment. Sorry.
post #5 of 6
I tested various YL's in items 1 and 4 in my sig.

I have dealt with SVC many times. But I've never cancelled anything. The info Windfire found ought to be good.
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alpha updated
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secundus
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post #6 of 6
the r4s aren't bad, just not good static pressure, as for the yates not sure how good they are for rad fans, maybe something with good static pressure? i would probably just reuse my blademasters tbh lol but for case fans the r4 on a controller is pretty nice, i have 4 of them in my case
   
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