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Is my fan controller broken?

post #1 of 2
Thread Starter 
I'm pretty sure it is, but I'd just like to check I'm not doing something stupid before I ring up the manufacturers and request a replacement.

My Fractal Arc Midi case came the other day and I spent yesterday transferring my components over. It comes with 3 fans and very simple fan controller (it's just a knob). The problem is, when I plug everything in, none of the fans turn on.



The fan controller has 3 white sockets (2-wire, pins), that take the (2-wire, black/red) power cables from the fans. Those are the only cables coming from the fans.



Then, it has two 4-wire power connectors, one male and one female. Since all the power cables running from the PSU are male, I can only plug into one of these.



Should I be able to plug something else into the spare power connector?

I know the fans are fine. I can plug the fans directly into the motherboard and it works fine.

So... I have definitely connected everything correctly right?
2016
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2016
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post #2 of 2
It looks correct...rma it.
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Jango (Main Rig)
(23 items)
 
Edward (HTPC)
(16 items)
 
CPUMotherboardGraphicsRAM
Intel Core i7-4790 MSI ATX LGA 1150 Z97 PC MATE mobo EVGA GeForce GTX 1060 SC GAMING 16GB 
Hard DriveHard DriveHard DriveHard Drive
OCZ Agility 4 (OS) 1TB Hitachi (Data & Apps) 1TB Hitachi (Movies & other Multimedia) 750GB 
Optical DriveCoolingCoolingCooling
DVD±RW / ASUS USB 2.0 8x Slim external DVD Burner Cooler Master Hyper T4 NZXT Sentry Mix COOLER MASTER SickleFlow 120mm x2 
OSMonitorMonitorMonitor
Windows 10 Pro 64bit ASUS VS247H-P 23.6"  ASUS VH236H 23"  HP 27" 2560x1440 
KeyboardPowerCaseMouse
Logitech Illuminated Keyboard Corsair Professional Series HX850W CM Storm Trooper Razer Tron 
Mouse PadOtherOther
XTRAC Pads Ripper XL Rosewill Red USB 2.0 7 Port Hub With Power Adapter Creative HS-1000 Fatal1ty Gaming Headset 
CPUMotherboardGraphicsRAM
AMD Phenom II X4 920 2.8GHz Socket AM2+ 125W Qu... ASRock A780GXE/128M AM2+/AM2 AMD 780G ATX ATI Radeon HD 4670 G.SKILL 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 1... 
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