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ASUS RMA support?

post #1 of 4
Thread Starter 
I'm having some issues with my ASUS Crosshair IV Formula and was thinking about RMAing it. When I went to the Asus support site, either the links were dead or it would not let me finish the request for RMA form.
I have my motherboards serial and everything and I'm getting pretty frustrated. (After having to email OCZ and Cougar PSU about not getting my rebates after 3 months.)

Does anyone have the information that I need to help me RMA my motherboard? Any help would be appreciated.
st0rm tr00per
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st0rm tr00per
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II x4 955 BE @4.0GHz Asus Crosshair IV (2) XFX HD 6850 Crossfire @925MHz/1150MHz G.Skill Ripjaws 4x2GB DDR3 @1700MHz 
Hard DriveOptical DriveOSMonitor
120GB OCZ Solid 3- Samsung F3&F4 Liteon DVD-RW Win7 Ult. BE 24" Gateway LED 
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G-15 Cougar 850W Corsair 600T SE Sidewinder x5 
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post #2 of 4
I used the 800 number when requesting an rma for my P8P67 Pro and they helped me out right away.

http://support.asus.com/Hotlines.aspx?SLanguage=en

hope this helps. I was able to talk to someone in about 5 minutes and after they realized I knew what needed to be done to troubleshoot my board, they agreed to send me a new one after about 20 minutes total on the phone.
post #3 of 4
Just call them tomorrow - 510-739-3777 . All they will need is serial number of the motherboard and possibly invoice, although I kinda doubt you do need the invoice but I've never RMA'ed through Asus before.
FreeNAS
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Beast
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Alura :)
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i7 4790k Asus Z97 Pro WIFI-AC Sapphire Nitro Radeon R9 Fury Tri-X OC+  G.Skill 4 x 8GB F3-2133C9D-16GXH 
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Mushkin Enhanced Chronos 240GB and WD Black 1TB Asus DRW-24B1ST Cooler Master Hyper 212 EVO Windows 7 Ultimate x64 
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FreeNAS
(9 items)
 
Beast
(14 items)
 
Alura :)
(11 items)
 
CPUMotherboardGraphicsRAM
Intel Xeon E3-1245 v5 SuperMicro X11SSM-F-O C236 Integrated 2 x 16GB Kingston ValueRAM ECC KVR21E15D8/16 
Hard DriveCoolingOSPower
5 x 8TB Seagate IronWolf Pro in ZF2 Array CoolerMaster Hyper 212 Evo FreeNAS 11 EVGA SuperNOVA G2 550W Gold 
Case
Fractal Design Node 804 
CPUMotherboardGraphicsRAM
i7 4790k Asus Z97 Pro WIFI-AC Sapphire Nitro Radeon R9 Fury Tri-X OC+  G.Skill 4 x 8GB F3-2133C9D-16GXH 
Hard DriveOptical DriveCoolingOS
2 x Intel 730 480GB SSD in RAID 0 Asus DRW-24B1ST/BLK/B/AS Noctua NH-D15 Winblows 10 Pro x64 
MonitorKeyboardPowerCase
Pixio PX277 Logitech G510 Seasonic SS-660XP2 Fractal Design R4 Blackout 
MouseMouse Pad
Logitech G500 Xtrac Ripper 
CPUMotherboardGraphicsRAM
i5 2500k Asus P8Z68-V Pro MSI R7970 Lightning BE 2 x 4GB G.Skill Ripjaws 2133mhz 
Hard DriveOptical DriveCoolingOS
Mushkin Enhanced Chronos 240GB and WD Black 1TB Asus DRW-24B1ST Cooler Master Hyper 212 EVO Windows 7 Ultimate x64 
MonitorPowerCase
Hannspree 24 inch Thermaltake Tough Power TP-750P 750W Gold Cooler Master HAF 932 
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post #4 of 4
I only had to provide the #sn of the motherboard. I even told the rep I had bought the board from a member of this website and he still didn't give me any fuss. I was very pleased and I will be looking to Asus first when doing any upgrades from here on out.
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