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My ISP is insane.

post #1 of 56
Thread Starter 
I have been paying for a 3.5MB connection for 4 years from one company because they are a monopoly in my area. And every single month I have had it the price has increased. I pay $50 a month for a 3.5MB connection with 350kb upload.

Yeah, $50. No TV or phone combo. Just cable internet.

Today I get a letter in the mail that says I am transferring too much information monthly, and that they are going to give me a $5 surcharge for every 25GB of data over MY LIMIT of 100GB PER MONTH.

Last month while I was working 40 hours a week, I transferred just over 300GB of data.

They have no option to upgrade my limit of transferred data. All speed plans only allow 100GB per month.

What do I do?

http://www.wavebroadband.com/product.php?id=1
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post #2 of 56
Wow, that's really odd. I have never heard of an American company intentionally ripping off its customers.

Funny thing is, the free internet my building provided in Sweden was 8x faster than yours
Edited by ComradeNF - 8/21/11 at 11:19pm
post #3 of 56
tell them that if they charge you youll take it to the BBB?

even my isp has whats called "usage insurance plans" which is extra usage of up to 200GB over your limit for like 5$ a month, talk with them first, if they dont offer up an alternative it seems u need to talk to the BBB, because they are trying to screw over thier customers
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post #4 of 56
Do they offer any business packages?

I'm on Comcast and they have a 250GB cap. If you need more, you can sign up with a business plan with no limit.
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post #5 of 56
Thread Starter 
Quote:
Originally Posted by Lost Hawaiian View Post
Do they offer any business packages?

I'm on Comcast and they have a 250GB cap. If you need more, you can sign up with a business plan with no limit.
Yes but they are double the price.
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post #6 of 56
Dude I have communist Qwest. Oh wait never mind, Century Link... Crappy 5Mbs
post #7 of 56
Ouch! They're not quite that bad out here. About 25% more, but also double the speed.
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post #8 of 56
there are other providers in your area... switch...

CenturyLink took over Qwest in that area, and i can vouch for them, great company!

i also know someone in the area that has CL/Qwest service...
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post #9 of 56
Haha,

You should try South Africa, $100p/m for 1mb dsl and you get "shaped" down after 20gb usage on an "uncapped" account.
post #10 of 56
From their website:

Quote:
Originally Posted by Wave Broadband
All levels of internet service include up to 100 GB of data transfer usage a calendar month at no additional charge.
Wow, they let you use the service you are paying for at no extra charge. How generous of them.

Quote:
Originally Posted by Wave Broadband
High Speed 18 and High Speed 50 include an additional 200 GB, for a total of 300 GB.
So you can get a higher usage limit, you just have to buy their more expensive packages. The 18 plan might be a break even proposal if you stick to 300GB/month (additional $40 on your current plan for extra usage).

Quote:
Originally Posted by Wave Broadband
Data transfer usage includes both downstream/download and upstream/upload activity.
Which just sucks.
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