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Asus P5Q Deluxe - Failure?!?! Strange Code Appears

post #1 of 10
Thread Starter 
I finally got around to re-building my old rig for my wife. We moved back in April and right before the move I attempted to re-construct this rig and out of the blue the PSU popped and whistled a good ol death tune.

I finally got a chance to purchase a new PSU for her last week and I built the rig as follows:

Asus P5Q Deluxe
Corsair 600W PSU
8GB Corsair PC-5300 DDR2
Intel Q6600
EVGA 9800GX2
Prolimatech Megahalems
Dual 10k Raptors in Raid 0 (for the OS)
Dual 500GBs for storage
Thermal Take Xaser III case

So this was my rig up until about 6-8 months ago. I had it sitting in the case for all that time. I had the Video card out due to RMA and I had never taken the new card out of its bag.

New PSU Arrives (Excitement to the extreme)
Thursday I rebuilt the computer and Installed Win7 64 bit.

No issues during install or after install.

Installed a few apps and then Began to OC Processor to 3.4Ghz
I had very loose settings that generated quite a bit of heat the Prime Temp was about 68 at load.

I let that run for about 20 minutes and Decided that the next day I would bring it down a bit and adjust things for better temps and tighter timings.

The next day I brought it back down to Stock and I began to install the rest of the programs (Office, Steam, WoW,)

I did shut the PC down and installed windows updates.

Friday evening I attempted to boot the PC.

I first could Not boot into windows. I could get into Safe mode, but not normal mode.

I tried restore and the automated repair. Still broken.

I then rebooted a few more times while troubleshooting and then IT HAPPENED!

PC Booted up and The BiOS began to perform POST.

Right before the MBR would kick in I got one Beep! and a seriously Weird string of code.

on a black screen in white text was one line of code.

I will not be able to reproduce this code fully since it uses characters that are not standard. Here is my example

U _ _ _ |< f | ... There was a backwards f and even a music note.

It repeated about 3 times in that one line.

I tried to search for this online...No luck.

So first thing I thought. Possible video issue.

Reseated Video card. Still the same issue.

Called Asus. They suggested that I remove the Mobo from the case to make sure it's not a short.

Now I do not claim to be the knowledge tree of PC troubleshooting or repair, but heck If the box was shorting out...

The rig would randomly reset or shutdown or need to be unplugged in order to get power restored...

It would happen at random intervals if it was a case contact issue when I shake the case?

Or

It would happen almost immediately...not 30 seconds into the boot-up process.

I am open to being told I am wrong...If you can conclude with certainty that a short in the system would cause the symptoms above.

Let me put a tweak on this situation...

I took Asus suggestion I removed all components and I Started building this on my desk on an Anti-Static Mat.

I used a different Video card, Memory, and Power Supply.

Changed out which DIMM slot I used.

Still the same String of code.

At this point I was having a hard time believing that this was related to a short.

ASUS is now going to RMA the Motherboard...I am happy with their conclusion, but not satisfied.

I would like to know what this is?

What causes this weird string of code....has anyone seen this...ever?

Thank you,
post #2 of 10
It seems as you corrupted the BIOS.
    
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post #3 of 10
Thread Starter 
That sounds very reasonable...I appreciate that input a lot...Never did that before, and I know there is a recovery function on this Board.

I wonder why Asus never attempted to use this feature.

Well Thank you for that. I am 90% sure you are correct.

I have flashed a lot of Mobos in my time, but I have never had the bad luck of bricking a Board.

Even back in the days when all you had was a floppy disk and a bunch of bars going across the screen. (While the whole time you were praying nothing went wrong)

Yelling at the family..."DO NOT CASE A POWER OUTAGE" turn off the space heaters -_- LOL.

So that would be why that thought never crossed my mind.

I would call back and ask for them to try such a recovery, but I sent the board out today...reason being the Warranty is up Sept 4th, 2011. I would much rather prefer to get a refurbished board just in case something was aged from all the OCing I did in the last 3 yrs.

Thank you again.
post #4 of 10
Have you tried removing the cmos battery and shorting cmos for 15 minutes? My ASUS P5Q PRO Turbo would suddenly not post one day, I was sure it was gone, because of some extreme overclocking. I tried shorting cmos and everything, to no avail.

That was until I removed cmos battery and cleared cmos for about 15 minutes. Mounted the battery and cmos jumper back, and it booted right away

Worth a shot
    
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post #5 of 10
Thread Starter 
I did clear the CMOS and removed the Battery. I forgot to add that in the original post.

That was one of the things Asus had me try.

Thank you for the input though.
post #6 of 10
Quote:
Originally Posted by NitroNarcosis View Post
I did clear the CMOS and removed the Battery. I forgot to add that in the original post.

That was one of the things Asus had me try.

Thank you for the input though.
P5Q Deluxe has a Dual BIOS function,two BIOS chips on the board..

Swap BIOS chips and boot with back up BIOS stored in the secondary chip..

Also clear CMOS..


CHEERS..
     
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post #7 of 10
Thread Starter 
ASUS RMA'd the board.

I got the board on Wednesday of Last week. I did not get a chance to mess around with it until this weekend and OH MUH GOD!!!


So I looked it over and it appeared to be my same board I sent out.

So yeah, no refurb, I just assumed that maybe the BIOS was corrupt and they re-flashed that bad boy for me.

I took a look over all the pins and slots and the usual, making sure they didn't break anything off during shipment, everything check out.

I am an optimist when it comes to getting new or repaired gear and I took it upon myself to completely rebuild the rig fully in its case and make it all nice...BIG Ef N Mistake!

I booted it up I made the required changes in the BIOS

-Turned off Express Gate
-Lowered the IDE Timeout
-Changes boot device priority
-Enabled RAID so it would see my drives again
-Checked the Temp from cold boot 19.5 c not a bad mount to start with

Ok so I began the install of windows 7 64bit with all gear loaded up.

I got all the way through until it got to the point where it has to reboot and then right after a reboot and where it says "Setting up services" or something to that effect it rebooted...I did an adv boot and turned off auto restart on system failure.

I got a BSOD. WHAT THE ??????

Ok let me give you some background on why I am 1000% amazed and completely pissed off at this point.

a few weeks prior to my epic fail BIOS corruption. I put this bad boy together and installed windows...WITH OUT fault.

Plus. I used this exact same rig for over a year on a single install of Windows 7. (Same DISC) I only recall one BSOD during that whole time. It was those god forsaken Nvidia 280 drivers from about 6 months ago. I rebooted into safe mode at that time and I rolled them back.

Back to the present.

This epic fail BSOD on a clean install of windows 7...hmm...well...damn!

what is this precious bluescreen about?

nvlddmkm.sys aww sonnuvva.... that has something to do with graphix and I know it.

I did know it for some reason...I have never seen it before, but nv must be nvidia right.

YEP!!!! So apparently this was a HUGE issue with VISTA...and this is a pretty old build of Windows 7.

But what? This did not happen a little over a month ago when I installed the last time on the same hardware.

What has changed?!?!

nothing most would say...I know I did at first, but then...That little light flickered on...The BIOS changed.

Frantically reboot and get into the BIOS...Rev 1201...Looked up current versions on ASUS website...1201 is not even listed as a download version.
1401 is the earliest.

Way to go ASUS give me an absolute factory default version of the BIOS...that will work with the OS I am using even though this board came out ages before hand. I could not call up Asus tech support for some reason on a Saturday night at 9:30PM They are not there. I thought they were 24/7 Support. Anyway the path seems quite clear to me now...Update the BIOS to the latest version you n00b right?

WRONG! well not wrong just impossible...ASUS EZ Flash 2 will not load up...actually it loads up and then it just constantly beeps at me and locks up the machine.

Well What the heck did they do. They must have missed something during the repair. Possibly the backup BIOS chip was fried and or it is just not accessible and it causes this issue. Anyway at this point I am looking at this computer like WOW ASUS how could you screw me over more.

I cannot update the BIOS because I cannot get into Windows and I cannot use the BIOS flash utility.

And then it happened....Dummy install faithful/pure/uber/epic Windows XP Pro onto another HDD, then get the BIOS flash utility, then get the BIOS up to the latest Version...hoping that during this process the BIOS chip does not go nuts like when trying to access EZ-Flash.

Hell Windows XP installed with no problems. I even flashed the BIOS to the latest version without problems. 2301 I believe. I am now a true believer that Windows XP should never have been replaced. It is the perfect OS and it will never cease to help me in every way imaginable.

Anyway.

Bios Flashed and still enraged with the terrible and lack of support from ASUS I re-enable RAID and attaempt to install Windows 7 yet again.

Same BSOD. What in Heck is going on HERE?!?!

Ok time to look up this issue in detail and try to get around it.

Seems that on VISTA and early versions on 7 this nvlddmkm.sys file does not play nice with newer cards or even 8800 series cards or 9800 series cards...Hmm no one ever stood up for this issue and took the blame.

Idea...I read that RAM can cause the issue and so can overclocking and so can the moon being full...so I removed all but one stick of RAM and I put in a trusty Geforce 6800 Ultra. Still get the BSOD.

I see that one of the many attempts to fix this issue was to Open the cmd prompt at 70% install of expanding files screen and replace the file with one from a newer driver set...Hadn't I been so tired since it was already 4AM I probably would have figured out how to Open my flash drive in this cmd pane.

Every time I did a cd (to get into my flash drive) it would tell me that the specified drive could not be seen or something to that effect.

Anyway after about 4 tries doing this and its about 5AM now my wife starts calling me to bed. (actually she was calling me sine around 3AM, but I was determined and I am a stubborn stubborn SoB)

ok so we end up getting into an argument and she makes me miss the last window to replace the file during install...The PC reboots...and it logs into Windows 7 without a BSOD.

At this point I shut the PC down and Walked away and went to bed.

I have no explanation of why or how the issue resolved itself.

I did however install a crap ton of games...and apps the next night.

I then installed the latest 280 Drivers from nvidia for the 9800GX2 and then after a shutdown I reinstalled all RAM and the 9800GX2.

The PC would not POST.

I said...it has to be one of these Sticks of RAM (Even though I tested them all before I started this whole RMA thing)

I pulled out the last stick of RAM...POST! ok so maybe this caused all the issues in the first place.

BSOD...Stop 124x I give up!

Tonight I plan on rolling back those 280 drivers and installing maybe 275 or 273.

I bet that is the issue.

If not I will just remove the 9800GX2 and install my 6800 Ultra.

I do not apologize for this long winded thread.

It may help some body somewhere some day when they want to commit suicide when BSOD has them by the throat.

Just keep on troubleshooting...Something has to start working...or you will just start jumping on your rig and then you have a good excuse to go buy new parts and start all over again.
Edited by NitroNarcosis - 9/12/11 at 9:50am
post #8 of 10
Thread Starter 
After 2 days I have had my fill of failure and I have decided that I will make it my new life goal to never buy an ASUS branded product again.


I have always loved ASUS and I felt I have been an exclusively loyal customer.

Apparently in today's world...that doesn't mean a damn thing.

Monday morning around 9AM I tried to call into Tech Support...The Phone was busy.

I kept at it for about 30 minutes...gave up.

Tried again at 11AM...I got through and I pleaded my case to them. It was met with apologies and how they wanted to send me a return shipping label so they could either attempt to repair the motherboard...AGAIN!...or send me a new board.

Now I have done the estimated math and I was not about ready to bend over for another 10+ days waiting around for ASUS to try and "fix" my already repaired motherboard with epic failure again.

I figured 10 days and that is being generous.

Figure it will take at least 3 days for the shipping label to reach me.

It will take at least another day until I can get the Mobo out the door.

5 days estimated to get to Asus.

Another 10 days for processing the repair.

3-5 days shipping back to me.

Looking at 14 days ideally right?

I did not find this acceptable...considering I opened my original Ticket on Aug 20th. It has already been 22 days and I am still without a functional motherboard.

So I asked if I could get Advanced Replacement with a free return shipping label...you know I think I deserve a free $10 shipping cost considering all the BS I have gone though so far.

That was met with much opposition. The tech claimed he did not have that authority. I said "OK" that is fine, please get your supervisor and we can discuss this matter.

On hold 8 minutes, Tech returns...The super will need to call you back it should be less than an hour...Ok I figure I can wait...I am at work anyway. (Time is 11:45AM)

Around 2:30PM I try to call back considering it has been a lot more than less than a hour. I am met with again a busy signal multiple attempts same deal.

2:45PM I finally get through, but I am answered by some guy who tells me all the techs are working with other customers and they will have to call me back. I let him know I was waiting for a supervisor call and he took my information and said he would have them call me as soon as possible. OK.


5:50PM I call in again and get busy signal until I finally get through, again to a guy claiming they are hard at work and no tech is available. I asked what gives? I mean my ticket has been open since the 20th and I am not getting responses from your supervisor. Apologies and he takes my information again.

Tuesday...Call in around 2:30PM I still get some guy claiming they are overworked and unable to speak with me.

5:15PM Busy signal...Then I get to the prompt...I get into the Q, I hear that familiar voice talking about the great ASUS products...then silence...Then the phone rings...I lovely voice comes on the line asks if I have existing SR number.

I gave it to her, but she is unable to find it. I gave her my name, still unable to find my ticket...she asks...what am I looking help for...I state my motherboard...she says oh, I am sorry sir this line is specifically for our desktop support...you will need to contact our motherboard support at 812-282-2787...at this point my brain is on fire...I said listen to me carefully...I am going to pull the phone away from my ear and I am going to read off the number that I am currently connected to.

Hell if it isn't 812-282-2787...I said I would like to speak with your manager, I believe your phone system is screwed up and I do not have time to be waiting in infinite Q all day long...I do have a job to do and I have plenty of other things that need to get done today.

She said her manager will not be able to do anything for me since thsi is desktop support.

Enraged I said when I ask to speak with a manager, I expect to be spoken to by a manager. Please get your manager.

I get put on hold for 15 minutes...Then the call drops.

It is not over yet unfortunately.

I call again at 7:30PM I get through to Tech support for motherboards this time.

I said you know what I am really dissatisfied, but I need my motherboard fixed, so please, just take my Ticket number and do the advanced replacement and I will pay return shipping...ok sir...is the response I get...We will look into our stock and let you know if we have it and give you all the details via email shortly, but it could take up to 24 hours to check our stock...No Problemo.

EPIC FAIL...

9:00PM I get an e-mail, I am sorry but we do not have your motherboard in stock...feel free to ship your motherboard to us anyway for repair.

I immediately dial in and get someone. At this point I am absolutely not even humane about how furious I am right now with the tech. But at first I keep my composure.

Hi I had an RMA drafted and I was just told that you have no stock to fulfill the advanced replacement. He said sorry, but I could send my motherboard in and they could attempt a repair.

I find this unacceptable...as I already paid to have this sent in once...and you did not fix the issue. I do not wish to waste my time and my money to send you the same motherboard and then get it back again and it still be broken. I would like to have a new board sent to me. The tech stated that since they do not have any stock it would not be possible. I stated...well if I send you this board...and then you find that it is unrepairable...what do you do then...well at that point we would send you a motherboard of equal or greater value that will handle your components.

I said how about you do an adv replacement with this better or equal board...my reasoning is that I do not wish to wait 10+ days to find you have either not fixed my board again, or that I am getting a different board.

I would ratherk now right now that I am getting a new board and its on its way.

"That is not the way we do things sir" I cannot authorize that.

OK so let me take a step back and make sure I am not completely crazy right?

My Motherboard's BIOS becomes corrupt...

I send it in for RMA...

ASUS claims they fixed it and sends the same board back...

I try to load Windows 7 (Which worked fine 3 weeks ago) And get BSOD.

I have to install another OS to flash the BIOS because the techs Broke the EZ flash utility in the BIOS or they did not check to make sure it worked at least before sending back my board (Plus they flashed my BIOS with the oldest version possible)

With the new BIOS version I can no longer use my 9800GX2 BSOD on driver install Regardless of Nvidia driver version I tried everything from 270.x -280.x and nothing works...even though the 280 drivers worked 2 weeks ago on the same hardware.

It is damn near impossible to speak with a tech support agent for 2 days...

I know that is it totally impossible to speak with a manager or supervisor...Plus they will never call you back.

They want me to send them the broken board so they can NOT fix it again?

I have already spent 26+ hours troubleshooting this board...if anything they should be paying me a salary by now.

Yet after pleading they still will not save their customer by sending me a new board of equal or greater value...even though I have been a very loyal customer for a decade.

Fine...I am done trying...I have always held ASUS as the best Mobo Manufacture on the planet.

I am DONE!

All that is left is a complain to be filed with the BBB and this post right here.

I guess it is time to upgrade my wife's rig to a sandy bridge or something of Equal stature.

I know one thing...IT WILL NOT BUY AN ASUS MOBO.

From now on when ppl ask what mobo to get it will be "Not ASUS."

/rant
Edited by NitroNarcosis - 9/20/11 at 8:04am
post #9 of 10
Biostar has a great cheap Z68 mobo for SB, if you're looking.
post #10 of 10
Thread Starter 
I know, I am a pretty good troubleshooter. Not the greatest to ever live...I bet no one is, but trying everything is one of my weak points. Since I tend to do it a lot.

BBB Complaint filed.

At least for now the system is working with a 6800 Ultra video card. Of course ASUS will probably claim that my 9800GX 2 is bad, but that makes no sense since it worked 3 weeks prior on the same hardware and it also worked for almost 2 years prior to that.

ASUS...you still fail.
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