I dunno, I've ordered a few grand worth of parts from Frozen CPU. I've never had a problem. Shipping is nearly instant, which is a huge plus for me.
I'm not a shill or a fanboy and I understand some might have a problem. I, however, have never had a problem with their service/shipping. And it seems like the OP's problem got resolved, so I'll continue ordering from them.
Every time I've called I got Bucky, and the guy is awesome. I don't buy from anywhere else, and even if I find it cheaper else where, the peace of mind alone is worth the extra couple bucks to me.
Plus they have USPS shipping, which includes brokerage fees to ship to Canada.