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[Official] Phanteks PH-TC14PE News, Discussion and Owners thread - Page 73

post #721 of 2766
The case fans spin at ~1700RPM (They go higher for temps. See BitFenix Spectre PWM). I still see the same temps. the only difference is the min temps are ~2 degrees lower.
post #722 of 2766
Hey guys, got myself a black phtc14pe. The heat pipes of both heat sink tower is a little longer on the right side than the left so instead of it being parallel to the side window panel it points a little downward. Does this affect performance? A friend of mine who has the same cpu fan, pretty much the same components, runs a lower cpu temp (~10c cooler). Is this something I can RMA?
post #723 of 2766
Quote:
Originally Posted by JSrig View Post

Hey guys, got myself a black phtc14pe. The heat pipes of both heat sink tower is a little longer on the right side than the left so instead of it being parallel to the side window panel it points a little downward. Does this affect performance? A friend of mine who has the same cpu fan, pretty much the same components, runs a lower cpu temp (~10c cooler). Is this something I can RMA?

You can definitely RMA, try RMA through whoever you bought it from(newegg/amazon etc) before you RMA through Phantek.
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Skylake 1080 FTW
(18 items)
 
XPS 15
(7 items)
 
CPUMotherboardGraphicsRAM
i7-6700K  ASUS Maximus VIII Ranger EVGA 1080 FTW TridentZ DDR4-3000 
Hard DriveHard DriveHard DriveHard Drive
Samsung SM951 128GB Samsung 840 Pro 256 GB Muskin Reactor 1TB Seagate Baracuda 2TB ST2000DM001 HDD 
Hard DriveCoolingOSMonitor
Seagate Baracuda 2TB ST2000DM001 HDD Corsair H110i GT Windows 10 Pro  Acer XB321HK 32" 4K G-sync 
KeyboardPowerCaseMouse
Corsair K70 Rapid Fire EVGA SuperNova 650 P2 NZXT H440 Black Logitech G900  
Mouse PadOther
Razer Vespula CyberPower CP1500PFCLCD - PFC Sinewave UPS Syst... 
CPUMotherboardGraphicsRAM
i7-7700HQ 2.8Ghz(3.8Ghz Turbo) Dell XPS 15-9560 Nvidia GTX 1050 8GB DDR4-2400 
Hard DriveOSMonitor
256GB PCIE SSD Windows 10 Pro 15.6" 1080p 
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post #724 of 2766
Quote:
Originally Posted by JSrig View Post

Hey guys, got myself a black phtc14pe. The heat pipes of both heat sink tower is a little longer on the right side than the left so instead of it being parallel to the side window panel it points a little downward. Does this affect performance? A friend of mine who has the same cpu fan, pretty much the same components, runs a lower cpu temp (~10c cooler). Is this something I can RMA?
Something strange going on.
"Phanteks PHTC14PE stops spinning"
"New rig gets stuck at boot splash screen"

And now you say the cooler isn't symmetrical
Have you set cooler on a flat surface to see where the difference is?
Can you post some pics of this "longer on right side then the left"?
post #725 of 2766
Quote:
Originally Posted by doyll View Post

Something strange going on.
"Phanteks PHTC14PE stops spinning"
"New rig gets stuck at boot splash screen"

And now you say the cooler isn't symmetrical
Have you set cooler on a flat surface to see where the difference is?
Can you post some pics of this "longer on right side then the left"?
I'm starting to feel the same way. The splash screen issue has been fixed (so far) when I changed USB ports for my keyboard and mouse.
Not sure what's going on the CPU fans not spinning yet and if this has something to do with it.


Not sure if you can see it properly but the heat pipes on one side is a little longer which makes the whole thing slant downward.
post #726 of 2766
I can see the fan is tweaked but can't really see the cooler. Could you take a pic with the fan off? Then I will be able to see the cooler.

Assuming the cooler is tweaked, you should be able to get supplier to send you a advanced replacement with return mailer so you can use what you have until new one arrives and than return the tweaker.
post #727 of 2766
Quote:
Originally Posted by doyll View Post

I can see the fan is tweaked but can't really see the cooler. Could you take a pic with the fan off? Then I will be able to see the cooler.

Assuming the cooler is tweaked, you should be able to get supplier to send you a advanced replacement with return mailer so you can use what you have until new one arrives and than return the tweaker.
Here's more pics. The heatpipes on the right side are taller than the left causing the towers to slant. Otherwise, it mounts properly but I wonder if this can cause the issues I'm having.
post #728 of 2766
I didn't mean for you to take it out of your system. eek.gif

Yeah, it's bent or something. I would contact whoever you got it from and get it replaces. They should pay return post too.

Phanteks replaced mine. Send me replacement and I switch cooler. Emailed them and they told me when to expect it to be picked up.

But most countries the seller is responsible for the first several months at least.
post #729 of 2766
Quote:
Originally Posted by doyll View Post

I didn't mean for you to take it out of your system. eek.gif

Yeah, it's bent or something. I would contact whoever you got it from and get it replaces. They should pay return post too.

Phanteks replaced mine. Send me replacement and I switch cooler. Emailed them and they told me when to expect it to be picked up.

But most countries the seller is responsible for the first several months at least.

Haha. I couldn't take a good pic. Got it from Newegg, so basically just RMA with them?
post #730 of 2766
Or PM Phanteks rep here on forum
http://www.overclock.net/t/1351583/phanteks-ph-tc12dx/20#post_19101413

Yes. I assume the packaging was not damaged so it somehow got through quality control and boxed bent like it is. As such Newegg should replace it at no cost to you and they then deal with Phanteks.
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