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Razer sent me BROKEN hardware. (w/ pics) - Page 11

post #101 of 145
Thread Starter 
Just got an email saying my mouse is going to be shipped out. No word on if its new or refurb. They didn't ask for me to pay shipping or for the busted one back. And no word if its the old mamba or the new mamba 4g.

This right here is the favorite part of the mail they sent me.
Quote:
Thanks for your time and your support of Razer. We apologize for the troubles and trust you will be enjoying your replacement product very soon.
Lol.
7,600 Views, 5 days, 2 calls, 4 emails and an angry Newegg review later, something finally happened.

Good job Razer.
    
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post #102 of 145
Wow, glad to see they did something. Hope you get a new one. smile.gif


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post #103 of 145
Thread Starter 
The mouse shipped out a little while ago... that was fast. Faster than usual actually.
It's a refurbished mouse i think. It says RZ something then REFB at the end. But i guess i will see when it gets here.

They didn't ask for the busted one back or ask me to pay shipping. They didn't even ask for my address come to think of it. They just did it. They used the correct address (from previous RMA), and shipped the same day ... Now if they did this all the time, THAT would be good customer service.
I don't know if Tim had anything to do with it, or Razer had just read my emails sent from last friday.
    
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post #104 of 145
I'm looking forward to know how this is going to end. I hope your gonna get a mouse at least in mint condition but I think you deserve a new one. Actually I found kind of cheap when product in warranty get replaced with refurbished ones. You buy a product, trust the company who made it so if it broke under warranty you deserve to have yours repaired or a new one, you don't want something owned but someone else expecially in the condition of the scratched Mamba you got back.

I have 2 Razer products: a Copperhead and a Piranha headset. While the first is a good mouse which I only needed to fix once after four years of use the second is dreadfull. After few month the whole light system broke and after two years and few months, goodbye warranty, the microphone broke too. I opened the whole thing up to see if I could fix something and I couldn't belive what I saw. A 1mm copper cable hold in place by making knots on it. No surprise that it broke that easily doh.gif
post #105 of 145
I'm glad you had this sorted out. Hope they send you a new, unused mouse wink.gif
post #106 of 145
Thread Starter 
Quote:
Originally Posted by Saberfang;14944456 
I'm looking forward to know how this is going to end. I hope your gonna get a mouse at least in mint condition but I think you deserve a new one. Actually I found kind of cheap when product in warranty get replaced with refurbished ones. You buy a product, trust the company who made it so if it broke under warranty you deserve to have yours repaired or a new one, you don't want something owned but someone else expecially in the condition of the scratched Mamba you got back.

I have 2 Razer products: a Copperhead and a Piranha headset. While the first is a good mouse which I only needed to fix once after four years of use the second is dreadfull. After few month the whole light system broke and after two years and few months, goodbye warranty, the microphone broke too. I opened the whole thing up to see if I could fix something and I couldn't belive what I saw. A 1mm copper cable hold in place by making knots on it. No surprise that it broke that easily doh.gif
Wow. Yea i was thinking about opening up the mamba and seeing whats inside but then obviously no warranty.
Quote:
Originally Posted by finger00;14944597 
I'm glad you had this sorted out. Hope they send you a new, unused mouse wink.gif

Yea i am hoping its a new mouse.
Its been picked up by UPS now and they estimate delivery on Tuesday.
    
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post #107 of 145
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Why were Tim's posts and my quote of his post deleted? I am fairly sure he is a Razer rep. Or is there another reason they were deleted?
    
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post #108 of 145
I'll send a PM regarding that.
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post #109 of 145
Yikes, this a little scary since I've just recently bought a Black Widow and Deathadder. Hopefully I'll never have to RMA anything, but my Tarantula never had a problem, so maybe I'll get lucky again.
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post #110 of 145
Thread Starter 
Guys, stop PMing me asking for the broken mouse. I'm not going to quote the TOS here but asking for things for free is not allowed.

Anyways the mouse gets here tomorrow. (Might even be here later today)
    
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