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Razer sent me BROKEN hardware. (w/ pics) - Page 14

post #131 of 145
Quote:
Originally Posted by Joephis19 View Post
I'd have photoshopped it
^ this.
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post #132 of 145
I'm currently having a really frustrating time just trying to get Razer support to even replace my 2 broken mice, a Death Adder and Mamba; It has already been over 10 days!

The 1 day it takes to reply to me alone is ridiculous, but hassling me and accusing that my Death Adder was not bought from Best Buy is beyond absurd.

I'm honestly contemplating smashing these mice because it's almost not worth my time and money at this point; Needless to say, I will never be purchasing another Razer product.
post #133 of 145
Thread Starter 
Quote:
Originally Posted by kbrooks View Post
I'm currently having a really frustrating time just trying to get Razer support to even replace my 2 broken mice, a Death Adder and Mamba; It has already been over 10 days!

The 1 day it takes to reply to me alone is ridiculous, but hassling me and accusing that my Death Adder was not bought from Best Buy is beyond absurd.

I'm honestly contemplating smashing these mice because it's almost not worth my time and money at this point; Needless to say, I will never be purchasing another Razer product.
You really have to bother them, i called, emailed three times and then called again before i finally got them to do anything.
    
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post #134 of 145
I don't get why anyone would buy a Razer product when theres Logitech and far better companies than Razer.

Razer is a bad company with bad quality control, to top it off they have really bad service. I will never fully understand how they became so popular.. probably because they have very good advertising and make their products look really good.
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post #135 of 145
Quote:
Originally Posted by Abs.exe View Post
I stick to logitech when it comes to quality keyboard/mouse.
Razer always had that squeeshy feel to me.
GL
No Logitech for quality keys. Use a mechanical keyboard. For mice though, they are quite good.
Quote:
Originally Posted by Wiremaster View Post
Bump for justice!

In my experience, Razer is hit-and-miss until you push a bit. So... push.
How is it injustice? Are companies supposed to treat you badly until you push?


\\_asuperpower_/
   
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post #136 of 145
Finally got around to sending my mice in after I finally got my RMAs, because I spent about as much time as Razer did getting me my RMAs. Got the email notification ~60 minutes ago for the Mamba, getting a refurbished mouse, and still haven't received a notification for my Death Adder.

I honestly can't believe Razer Support; My mouse breaks after 3 weeks of use, and I held off sending it in for a replacement for as long as I could ( while the damn thing worked good enough ) because somehow I knew I would just get an even more broke piece of *poop* in return ( INSTEAD OF YOU ACTUALLY SENDING ME A PRODUCT WORTH $130 USD YOU *POOP*BAGS ).


If you couldn't tell, I'm not exactly happy.. but then again I at least now know all I was really buying was a $127 jewel case and $2 folded construction paper.


TL;DR
Thank you Razer for the squeeky, falling apart, broken buttons, snapped battery tab, pile of plastic you call a gaming mouse.. and now the other broke *poop* you're sending me from someone else!
post #137 of 145
Razer screwed me round with the warranty regarding my Orca headphones, they stopped working after two months.

Never buying Razer ever again, and I bad mouth them to anyone I come across. If they are low enough to deny my warranty, they don't deserve me business.
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post #138 of 145
Logitech all the way, Trust & Roccat also sometime :3
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post #139 of 145
Ive had my deathadder and tarantula for 4 years now and they are still going strong...
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post #140 of 145
I would like to reply to this thread in Razer's credit. I rechecked the serial numbers and it is indeed my mouse, thankfully; I actually got a fixed mouse. Props to Razer support on that one.

Now if I could figure out what is going on with my Deathadder..
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