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Razer sent me BROKEN hardware. (w/ pics) - Page 3

post #21 of 145
Yes, although Grammar and flow need a change:

"Hello,
Today I received my Razer Mamba back from RMA... On the box it clearly says "Refurb" however, after a brief look inside, I could tell this wasn't the case.

The unit I received has scratches all over it and most importantly the charger dock is broken. Totally unusable. I have attached an image of it. This is unacceptable. I bought this mouse expecting a quality product, especially with the related price tag, and I receive broken hardware.

I hope this can be resolved soon.

Thanks. "

Sounds a little better in my opinion, although I'm splitting hairs. I hope you get the service you deserve smile.gif

EDIT: The thanks is definitely optional though.
Edited by McMogg - 9/7/11 at 2:25pm
post #22 of 145
Quote:
Originally Posted by uncholowapo;14856863 
If this is the third RMA you shouldn't even include the "Thanks" at the end.

I loled XD
cheers.gif
post #23 of 145
do what i did with XFX: Rage.
4890 died, i RMA'd nicely.
they sent me a defective bad batch craptastic 4890, i raged and demanded they give me a GTX275 (for 3 way SLi tongue.gif) or a 5830.
they sent me a 5830, and enjoyed it.

raging works all the time!

but that really sucks. ive never dealt with Razer's support cuz ive never had issues before. but this is not the best first impression! i hope everything works out for you and they compensate u with a black widow or a...lycosa or something!
    
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post #24 of 145
Thread Starter 
Quote:
Originally Posted by Enfluenza;14857322 
do what i did with XFX: Rage.
4890 died, i RMA'd nicely.
they sent me a defective bad batch craptastic 4890, i raged and demanded they give me a GTX275 (for 3 way SLi tongue.gif) or a 5830.
they sent me a 5830, and enjoyed it.

raging works all the time!

but that really sucks. ive never dealt with Razer's support cuz ive never had issues before. but this is not the best first impression! i hope everything works out for you and they compensate u with a black widow or a...lycosa or something!
Yea at this point i kind of think i deserve some compensation.
    
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post #25 of 145
Ask the guys who sued google for 500.000.000.000 to sue razer for you....

Anyways good luck with the RMA'ing and getting a working product.
    
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post #26 of 145
Quote:
Originally Posted by UBERmorrison;14856383 
Agree! Logitech are solid.

+1 for Logitech

I have a G9X, G15, G35 and some Logi Speakers!


OP really hope the 4th RMA works for you, if not give us their customer service email so we can spam it lol
    
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post #27 of 145
Thankfully I've never had to deal with Razer or Logitech customer service. I love my Orochi and my M505! biggrin.gif
post #28 of 145
Thread Starter 
I got a email saying my message has been received and they will get back to me... lets see what happens.
    
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post #29 of 145
Well, every time I dealt with Razer, it's been over the phone, and quite frankly they've always been stellar :\

I'd send that email, then call them and explain the details, that'll get you updated much faster. Also request for them to cover shipping costs, that's simply an unacceptable replacement.

Also, as far as RMA's go, they usually do replace your broken unit with a refurb, though that isn't refurbished, that's more of "hit by a bat" certified.

As for comments about hit an miss with Razer, well, I've never missed. They have great CS, I've never had an issue with them after sales at all, though that Copperhead.. the horror. Easily 4 RMA's on that thing, though after the first they covered all costs from there on out tongue.gif

EDIT: Their phone line is still open, I'd suggest calling them now and getting this resolved asap.

Here's the number
Quote:
CONTACT SUPPORT

US/Canada Customers
(888) 697-2037
*Phone support hours are 8:00am to 9:00pm EST/EDT Monday through Friday and 8:00am to 8:00pm EST/EDT Saturdays and Sundays, excluding major USA holidays

Edited by Munkypoo7 - 9/7/11 at 3:14pm
    
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post #30 of 145
Quote:
Originally Posted by iCrap;14856288 
After going through my THIRD RMA proccess with razer, i received my mouse today. Says refurb on the box. The mouse has several scratches on it. The USB cable is CRACKED, and most importiantly, the Charger cable is MISSING A PIN. Is there a Razer rep on these forums? the service i have been getting from them is HORRIBLE. I expected better considering how much this mouse costs.

Here are the pics. I JUST opened the box 5 minutes ago. You can see scratches all over the damn thing.
DSC_0001%20%282%29.JPG
DSC_0002.JPG

I'm going to email them again... i really hope they can send me a replacement.
Thanks, Razer.

there is refurbished, and then there is trash, what you have is the latter.
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