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Razer sent me BROKEN hardware. (w/ pics) - Page 5

post #41 of 145
Thread Starter 
Quote:
Originally Posted by Papas View Post
here is what you do, leave negative reviews on amazon/Tigerdirect and newegg...that will get there attention.
will do newegg now
    
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post #42 of 145
Quote:
Originally Posted by iCrap View Post
will do newegg now
razer tends to watch the newegg reviews really closely, make sure you list the multiple rma's unanswered emails, bad attitude. that will get em to start taking the correct path.
post #43 of 145
Thread Starter 
Quote:
Originally Posted by Papas View Post
razer tends to watch the newegg reviews really closely, make sure you list the multiple rma's unanswered emails, bad attitude. that will get em to start taking the correct path.
I wrote them a nice, nasty review.
Going to call again tomorrow and see what they say and if they give me some BS il ask for a manager.
    
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post #44 of 145
I only had to deal with Razer support once, when I RMA'd my Carcharias headset. I got a practically new one.. problem was it started to suffer the same problem my first headset had.

Faulty wiring. They overprice their products and don't even do a good job making them. I doubt I'll be buying any more products from them...


Quote:
Originally Posted by ghettogeddy View Post
and there customer service is top notch. called in cause my g5 quit on me they sent me a g500 free of charge and did not want the g5 back...
Things like this make me glad I am a logitech customer!
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post #45 of 145
Thread Starter 
Quote:
Originally Posted by Buska103 View Post
I only had to deal with Razer support once, when I RMA'd my Carcharias headset. I got a practically new one.. problem was it started to suffer the same problem my first headset had.

Faulty wiring. They overprice their products and don't even do a good job making them. I doubt I'll be buying any more products from them...
Yea they have TERRIBLE build quality. My mamba fell apart three times. And also WTH? the idiot who packed up my mouse didn't notice it was totally busted? That is some GREAT quality control service right there.
    
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post #46 of 145
This is a shame, I hope you get it worked out.


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post #47 of 145
Lol you havn't seen the wrost of Razer my friend...
Quote:
Hello,



We are sorry it sounds like your product may be in need of an exchange. If you purchased your unit outside the USA or Canada, your reseller can assist you with any exchange. If you purchased the unit within the USA or Canada and are unable to get an exchange with your reseller, please supply us with the following information and we will further assist you with your exchange. Additional Instructions will be provided via email once your information is received and verified.


Full Name:
E-Mail Address:
Phone:
Return Mailing Address:
City:
State/Province:
Postal (Zip) Code:
Country:

Model name/style/color
Serial No (S/N): (it does not start with RZ; that is the model number)

Product No.:

Place of Purchase:

Date of Purchase:

Proof of Purchase: (Please note a proof of purchase would be a scanned copy of a purchase receipt/invoice or your Razerzone order #)



Your customer number is 4006953**
Please refer to case #:: 4017292** if you have any further questions.

If you need further assistance, you can also reach us online at http://www.razersupport.com. Please include all previous replies when/if responding to this message.

Best Regards,
Paul at Razer Technical Support
support-us@razersupport.com
LIKE I STILL HAVE MY RECEIPT FROM 5 YEARS AGO ON A MOUSE!? e.e anywho...this mouse isn't getting fixed anytime soon... I had a Razer Copperhead... It still lights up it just says "Unable to recognize USB" so I gave up i tried everything!
post #48 of 145
Logitech is amazing. I been using my mx518 for a year and then it broke. I called Logitech they gave me the new version of the mx518 for free! its called the G400 and its the best mouse i've ever used!!!
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post #49 of 145
Quote:
Originally Posted by qTAP View Post
Logitech is amazing. I been using my mx518 for a year and then it broke. I called Logitech they gave me the new version of the mx518 for free! its called the G400 and its the best mouse i've ever used!!!
Yup, they don't even ask you to send it back also.
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post #50 of 145
Thread Starter 
WOW so apparently the guy i spoke to over the phone did NOTHING. they emailed me asking for the exact same information. IDIOTS.

Quote:
I'm truly sorry to see that the replacement you received wasn't acceptable and damaged. Could you please provide the serial #'s for the dock and mouse and I'll forward your case over to the RMA department.

Please refer to case #:: (removed) if you have any further questions.

If you need further assistance, you can also reach us online at http://www.razersupport.com. Please include all previous replies when/if responding to this message.

Best Regards,
Stephen K. at Razer Technical Support
support-us@razersupport.com
Screw you Stephen K.
    
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