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Razer sent me BROKEN hardware. (w/ pics) - Page 6

post #51 of 145
Thread Starter 
I am about to respond to Stephen with this:

Quote:
Not only was it unacceptable, I can't even use it because its broken. I already gave the customer support the serial numbers over the phone. Why weren't those saved? did i spend an hour on the phone with your support for no reason at all? At this point i have had to RMA my mouse THREE times because your horrible quality control and overall build quality, I think it only fair i deserve some compensation for this. And furthermore, i refuse to pay to ship back this broken unit because somebody didn't have the common sense to realize they were packing and shipping a clearly broken mouse.

Here are the serial numbers. Don't lose them this time.
Mouse:
Dock:
Maybe a little harsh but should this do it?
    
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post #52 of 145
Make sure to capitalize correctly. XD
Also, instead of demanding compensation. I'd ask for a NEW mouse. Not a refurb period. Especially after 2 RMA's? Hell no.
Plus, if they cant provide you with a new mouse. I would decline, ask for a refund + payment for any shipping costs you have paid for.
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post #53 of 145
WOW that's rare that happened! RAZER has been VERY good to me with RMA's in the past. I broke my mouse on purpose cuz i was curious what it looked like inside and i broke it lol. I rma'd it saying it just broke and got a replacement and actually got extra MAMBA equipment and i sold it here in forums long time ago.

So bascially i got myself extra profit. I even had keyboard problems but i fixed that on my own. Razer is a great company and they have great products.

I could care less what other people think of their products but i will tell you one thing, their RMA service is great. VERY rarely you would get a broken piece back in package. Probably broke on the road or they accidently put in the wrong dock! Hope it works out well!
post #54 of 145
Thread Starter 
Here is my edited response. I haven't sent it yet.

Quote:
Not only was it unacceptable, I can't even use it because its broken. I already gave the customer support the serial numbers over the phone. Why were those not saved? did i spend an hour on the phone with your support for no reason at all? I have now had to RMA my mouse THREE times because your quality control and overall build quality, I think it only fair i deserve some compensation for this, at the very least a new mouse, not a refurb. And furthermore, i refuse to pay to ship back this broken unit because somebody didn't have the common sense to see that they were packing and shipping a clearly broken mouse.

Here are the serial numbers. Don't lose them this time.
    
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post #55 of 145
Quote:
Originally Posted by Rebelord View Post
Make sure to capitalize correctly. XD
Also, instead of demanding compensation. I'd ask for a NEW mouse. Not a refurb period. Especially after 2 RMA's? Hell no.
Plus, if they cant provide you with a new mouse. I would decline, ask for a refund + payment for any shipping costs you have paid for.
this.

Hell, I would have done this by the second broken mouse. That's just way too much. Tell them you're taking your money and all of your friends (OCN) to Logitech. As "Gamers" they MUST know who OCN is.

I work in the IT department at my workplace, and we use all Logitech peripherals. IF one breaks down within the warranty period, we call them, get another one, or newer model if it's discontinued. They don't want the old one back and no charge for the new one. I adore them.
Edited by wanako - 9/9/11 at 1:22pm
     
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post #56 of 145
Thread Starter 
EDIT: OK this is what i am going to send them i think. Probably also going to have to call again. Idiots.

Quote:
Not only was it unacceptable, I can't even use it because its broken. I already gave the customer support the serial numbers over the phone. Why were those not saved? did i spend an hour on the phone with your support for no reason at all? I have now had to RMA my mouse THREE times because your quality control and overall build quality, I think it only fair i deserve some compensation for this, at the very least a new mouse, not a refurb. And furthermore, i refuse to pay to ship back this broken unit because somebody didn't have the common sense to see that they were packing and shipping a clearly broken mouse. I was a fan and a customer of Razer until now, but now i see i may as well take my money somewhere else if i can't even be sent a working product.

Here are the serial numbers. Don't lose them this time.

Edited by iCrap - 9/9/11 at 1:32pm
    
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post #57 of 145
similar experience is why I won't go razer again. Best of luck with yours.

On the bright side, i've never been lucky enough to get a free replacement from logitech like some people here - since all my mice from them don't want to die have one that's been used for like 10+ years every day by a family member...
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post #58 of 145
Bad products and poor customer service from Razer.

More at 9.
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post #59 of 145
Quote:
Originally Posted by iCrap View Post
Here is my edited response. I haven't sent it yet.
Not only was it unacceptable, I can't even use it because its broken. I already gave the customer support the serial numbers over the phone. Why were those not saved? did i spend an hour on the phone with your support for no reason at all? I have now had to RMA my mouse THREE times because your quality control and overall build quality, I think it only fair i deserve some compensation for this, at the very least a new mouse, not a refurb. And furthermore, i refuse to pay to ship back this broken unit because somebody didn't have the common sense to see that they were packing and shipping a clearly broken mouse.

Here are the serial numbers. Don't lose them this time
I might suggest this:

Please send a brand new mouse, not a refurbished one, and cover the shipping and handling of both the replacement and shipping the broken one back to you. Not only could I could've easily purchased a competitor's mouse with the money I spent trying to use yours, but the time I spent trying to sort this out (including giving all this information to [insert rep's name here if you have it] over the phone) could've been spent doing much more productive things if Razer properly handled this RMA the first, or even the second time.

The replacement I received was beyond unacceptable for two reasons - I could tell before I even took it out of the box that it was broken, and this is the third RMA on the same product I originally purchased new. It didn't work fresh out of the box, and now this third mouse is not only non-functional, it is visibly damaged. I don't know if this is going to continue to occur or not, but I'd rather not find out.

When I brought this issue to Overclock.net, a community I am very active in, many members were surprised, as they really enjoy their Razer products and did not have anything bad to say about any RMAs they had to go through. Additionally, many members touted Logitech's products and customer support. I would like to give your company one last shot, please don't blow it.

[Insert RMA infodealies here]

I'm assuming some of the details, but should be easy to change to fit the facts if they are inaccurate. Good luck. /anotherhappylogitechowner

Also, maybe send the pictures?
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post #60 of 145
Although your experience with Razer currently does suck and I wish you the best, I wouldn't go as far as bad mouthing the entire company in your signature. That's pretty harsh.
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