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Razer sent me BROKEN hardware. (w/ pics) - Page 7

post #61 of 145
Thread Starter 
Quote:
Originally Posted by Xeelee View Post
I might suggest this:

Please send a brand new mouse, not a refurbished one, and cover the shipping and handling of both the replacement and shipping the broken one back to you. Not only could I could've easily purchased a competitor's mouse with the money I spent trying to use yours, but the time I spent trying to sort this out (including giving all this information to [insert rep's name here if you have it] over the phone) could've been spent doing much more productive things if Razer properly handled this RMA the first, or even the second time.

The replacement I received was beyond unacceptable for two reasons - I could tell before I even took it out of the box that it was broken, and this is the third RMA on the same product I originally purchased new. It didn't work fresh out of the box, and now this third mouse is not only non-functional, it is visibly damaged. I don't know if this is going to continue to occur or not, but I'd rather not find out.

When I brought this issue to Overclock.net, a community I am very active in, many members were surprised, as they really enjoy their Razer products and did not have anything bad to say about any RMAs they had to go through. Additionally, many members touted Logitech's products and customer support. I would like to give your company one last shot, please don't blow it.

[Insert RMA infodealies here]

I'm assuming some of the details, but should be easy to change to fit the facts if they are inaccurate. Good luck. /anotherhappylogitechowner

Also, maybe send the pictures?
I sent them the pictures in the original email and the guy on the phone was able to pull them up also. So they did see them.

Reworded mine with using your suggestions:
Quote:
Not only was it unacceptable, I can't even use it as intended because its broken.

Please send a brand new mouse, not a refurbished one, and cover the shipping and handling of both the replacement and shipping the broken one back to you. Not only could I could've easily purchased a competitor's mouse with the money I spent trying to use yours, but the time I spent trying to sort this out (including giving all this information to your rep over the phone, who apparently didn't save any of this information) i could've been spent doing much more productive things if Razer properly handled this RMA in the first place.

The replacement I received was beyond unacceptable for two reasons - I could tell as soon as i took it out of the box that it was broken, and this is the third RMA on the same product I originally purchased new. It didn't work fresh out of the box, and now this third mouse is not only non-functional, it is visibly damaged. I don't know if this is going to continue to occur or not, but I'd rather not find out.

When I brought this issue to Overclock.net, a community I am very active in, many members were surprised, as most of them really enjoy their Razer products and did not have anything bad to say about any RMAs they had to go through. Additionally, many members touted Logitech's products and customer support, which makes me wonder if i made the right choice with my purchase - especially considering the price of this mouse. I would like to give your company one last shot, please don't blow it.

Here are the serial numbers.
Quote:
Originally Posted by E-Peen View Post
Although your experience with Razer currently does suck and I wish you the best, I wouldn't go as far as bad mouthing the entire company in your signature. That's pretty harsh.
Don't care. No positives with them at all.
    
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post #62 of 145
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Alright im going to send this email now before they close i guess. Also going to call again i suppose.
    
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post #63 of 145
Looks good to me! Just capitilize your "I"s . It may not be distracting to everyone, but I know many people that focus on things like that when they read and can't concentrate on what is actually being said. Easy way to make sure there is no possible way for them to miss the point that you are PISSED... but trying valiantly to get this resolved successfully.
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post #64 of 145
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Quote:
Originally Posted by Xeelee View Post
Looks good to me! Just capitilize your "I"s . It may not be distracting to everyone, but I know many people that focus on things like that when they read and can't concentrate on what is actually being said. Easy way to make sure there is no possible way for them to miss the point that you are PISSED... but trying valiantly to get this resolved successfully.
Alright i did a proof read and sent it.
    
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post #65 of 145
Where is that nasty Newegg review you left them?
post #66 of 145
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Quote:
Originally Posted by Deverica Wolf View Post
Where is that nasty Newegg review you left them?
I left it on the mamba page but i don't see it yet.
    
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post #67 of 145
yeah Razer is a biatch. They lost me with their Imperator crap mouse..

Razer is all show but no go.
Pretty lights and curves but fail gaming mouse.

Got my eye on a SteelSeries thing.

DONT, i mean it DONT buy Razer crap. Especially keyboards.
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post #68 of 145
Quote:
Originally Posted by weaselciuy View Post
yeah Razer is a biatch. They lost me with their Imperator crap mouse..

Razer is all show but no go.
Pretty lights and curves but fail gaming mouse.

Got my eye on a SteelSeries thing.

DONT, i mean it DONT buy Razer crap. Especially keyboards.
This man speaks the truth. I had a lycosa and the keyboard touchpad broke on me and the keys started deteriorating after about 6 months of use. Also had a copperhead which went bad and started doubleclicking on it's own. I'm using a lachesis now and it's ready to get thrown in the trash. I replaced my lycosa with a g19 and have no problems so far.
 
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post #69 of 145
Quote:
Originally Posted by Deverica Wolf View Post
Where is that nasty Newegg review you left them?
http://www.newegg.com/Product/Produc...82E16826153080 I see it :]!
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post #70 of 145
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Quote:
Originally Posted by dmasteR View Post
Yea there it is! looks like they finally added it.

Someone marked it as helpfull
Edited by iCrap - 9/9/11 at 6:15pm
    
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