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Razer sent me BROKEN hardware. (w/ pics) - Page 10

post #91 of 145
Quote:
Originally Posted by ljason8eg View Post
I've literally gone through half a dozen G25/27 wheels the last 3 years. For some reason they keep replacing them when they break so I guess I can't complain too much.
I was about to buy the G27 tomorrow for $150. What do you mean 3 years? You're saying you get a new 1 year warranty with every product they give you?
post #92 of 145
Quote:
Originally Posted by Deverica Wolf View Post
I was about to buy the G27 tomorrow for $150. What do you mean 3 years? You're saying you get a new 1 year warranty with every product they give you?
I bought a G25 just over 3 years ago. I think the first time it broke they shipped me a G27 in return and they've just kept replacing them every time they break. They don't even ask for an invoice.

The wheels are fine for the money when they work, they just aren't built well at all.
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post #93 of 145
Thread Starter 
New email from razer support:

Quote:
Thank you for your email. Your issue has been escalated to the next level of support who will get back to you shortly. Most escalations will be answered within one to two business days or less. However, certain escalations and can take a bit longer due to the nature of the escalation and/or during peak customer demand. We appreciate your patience.
They didn't open an RMA like they normally would but it says its been escalated... so i wait. again.

EDIT: Also the newegg review has 13 positives - sort by most helpful. Its there.
http://www.newegg.com/Product/Produc...scrollFullInfo
Edited by iCrap - 9/13/11 at 8:10am
    
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post #94 of 145
razer can afford to develop and produce a $2700 laptop but they cant afford 1/2 decent customer service
post #95 of 145
Thread Starter 
Quote:
Originally Posted by Herpderp818 View Post
razer can afford to develop and produce a $2700 laptop but they cant afford 1/2 decent customer service
pretty much
    
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post #96 of 145
Regardless of this case probably being an exception, the fact Razer support can afford even a single screwup of this magnitude, and then not fix it promptly, indicates their support really is pretty bad... but if it makes you feel any better, roccat is even worse from my experience. Never had so much problems with a product in my life. After a year of dealing with their "support" and managers, I decided to make my life bearable again, and just smashed the damn Kone to pieces, threw it away, and forgot about it, the company that made it, and the money I spent for it (150$ at the time).
And looking back, it was the right call. There is a point where it becomes more hastle than it's worth. So I said: Screw the money, my time and sanity are more important than some piece of crap mouse.

... and then I bought a Lachesis
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post #97 of 145
Quote:
Originally Posted by LfmC View Post
Regardless of this case probably being an exception, the fact Razer support can afford even a single screwup of this magnitude, and then not fix it promptly, indicates their support really is pretty bad... but if it makes you feel any better, roccat is even worse from my experience. Never had so much problems with a product in my life. After a year of dealing with their "support" and managers, I decided to make my life bearable again, and just smashed the damn Kone to pieces, threw it away, and forgot about it, the company that made it, and the money I spent for it (150$ at the time).
And looking back, it was the right call. There is a point where it becomes more hastle than it's worth. So I said: Screw the money, my time and sanity are more important than some piece of crap mouse.

... and then I bought a Lachesis
lol, I have a lachesis too...not happy?
post #98 of 145
Quote:
Originally Posted by JDF View Post
lol, I have a lachesis too...not happy?
I got it when it just came out, making myself a "beta tester" for the mouse. It had a lot of problems in the beginning, from z-axis to sensitivity and movement issues. Had one die on me, the other one had the MMB not work half the time (guess that's why they replaced the wheel in the updated version). Also tried out like 5-6 gaming pads before I found one the lachesis liked. Ofc, most of the tracking issues were fixed in the meantime, and when I finally got a fully working version, the mouse now handles pretty good IMO. I would even dare say great.
However, no matter how much I tried, I could never fully get used to it's shape (right handed, finger/claw grip). I've used it for almost 2 years now, and recently my hand stared to hurt while using it, so I'm getting a new mouse soon. Prolly gonna try the G9x first, and see how much I like it's design, and more importantly if the alleged acceleration issue is really such a big problem.
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post #99 of 145
When my Razer DA finally bites the dust I'm not sticking with them. I'll take a quality Steelseries or Logitech over another Razer product.

The mouse works great now but I'm not too keen on their customer service horror stories.
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post #100 of 145
Another RMA story.... I tried asking for RMA on my Naga Tournament Edition controller that has the adjustable joysticks. Anyway, they are bugged and always aim towards the ground. I explained to customer support that they have a bugged product and she told me to kick rocks and buy another replacement as Razer doesn't do RMA's. Complete Bull. They probably would have just sent me some crappy refurb anyways.

Hope it's worth losing all of your customers Razer.
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