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Faulty HD5850 bought "graded"

post #1 of 21
9/8/11 at 8:09pm
Thread Starter 
My email to videocardshop:

----

Hi there. I need to return a graphics card I bought on the 23rd of May.

The graphics card is faulty. It's an XFX 5850. I have included a couple of photos of what used to happen to the computer, and now it won't even boot my computer up at all. I've tried it in another computer, and it does the same thing. I've also tried another graphics card in my computer, and it runs perfectly fine. So obviously the gpu is faulty. The card has never been overclocked and is kept in a large case, with 6 fans running at full speed. And the gpu fan was set to 100%.

The order number is 1****. The part number for the GPU is HD-585X-ZNFA.

It was sent to:

Matthew **
141 **
**
England
** ***

I read in the returns policy that if an item is faulty, I get a full refund which I'd like. Thank you. Please respond asap, as I'm without a computer.

---





I'll let everyone know how this goes, because I know XFX doesn't do returns. It has to be done through the reseller.

I had issues with it since I got it, I thought they were driver issues at first, and they went away for a while. Now they're back.

*sighs*
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post #2 of 21
9/8/11 at 8:10pm
Hope it goes through.
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post #3 of 21
9/8/11 at 8:30pm
Thread Starter 
Quote:
Originally Posted by GreekBostonBoy+ View Post
Hope it goes through.
Thanks! Me too. I'll keep everyone updated just for future reference.
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post #4 of 21
9/8/11 at 8:32pm
Good Luck!
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post #5 of 21
9/9/11 at 5:20am
Quote:
Originally Posted by pcgamer112 View Post
My email to videocardshop:

----

Hi there. I need to return a graphics card I bought on the 23rd of May.

The graphics card is faulty. It's an XFX 5850. I have included a couple of photos of what used to happen to the computer, and now it won't even boot my computer up at all. I've tried it in another computer, and it does the same thing. I've also tried another graphics card in my computer, and it runs perfectly fine. So obviously the gpu is faulty. The card has never been overclocked and is kept in a large case, with 6 fans running at full speed. And the gpu fan was set to 100%.

The order number is 1****. The part number for the GPU is HD-585X-ZNFA.

It was sent to:

Matthew **
141 **
**
England
** ***

I read in the returns policy that if an item is faulty, I get a full refund which I'd like. Thank you. Please respond asap, as I'm without a computer.

---





I'll let everyone know how this goes, because I know XFX doesn't do returns. It has to be done through the reseller.

I had issues with it since I got it, I thought they were driver issues at first, and they went away for a while. Now they're back.

*sighs*
Hi Matthew, thanks for creating the thread. Could you please clarify which email address you sent this message to and also the time and date which it was sent? I will make sure it gets sorted out for you as soon as possible.

Thanks,
Harry @ Videocardshop.
Reply
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post #6 of 21
9/9/11 at 11:15am
Thread Starter 
Quote:
Originally Posted by Videocardshop View Post
Hi Matthew, thanks for creating the thread. Could you please clarify which email address you sent this message to and also the time and date which it was sent? I will make sure it gets sorted out for you as soon as possible.

Thanks,
Harry @ Videocardshop.
Hi Harry. It was sent to cs@videocardshop.co.uk on the 8th of September 2011 @ 21:13.
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post #7 of 21
9/12/11 at 3:58am
Hi Matthew, I have sent you two PMs, please reply to them when you next can and we will get this sorted out for you.

Thanks,

Harry @ Videocardshop.
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post #8 of 21
9/12/11 at 4:06am
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Quote:
Originally Posted by Videocardshop View Post
Hi Matthew, I have sent you two PMs, please reply to them when you next can and we will get this sorted out for you.

Thanks,

Harry @ Videocardshop.
Thats some quality CS right there. If I lived in the UK, I'd do business with you.
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Cool story, bro!
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post #9 of 21
9/12/11 at 12:54pm
Thread Starter 
Okay guys, I got a reply since it's a working day today (Monday). I was given an RMA form to fill out and where to send it to etc. Many thanks to Harry for smoothing this along. Hopefully will get my refund back soon so I can order my new GPU. Going for a GTX 560Ti.
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Too many! 2x DVD-RW Windows 7 x64 Medion 22" 16:10 
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post #10 of 21
9/13/11 at 2:55am
Hi Matthew, good to see the RMA form has been sorted and returned along with the graphics card. In the meantime, if you have any questions let me know.

Thanks,

Harry @ Videocardshop.
Reply
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