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Wrongfully banned. HELP! - Page 9

post #81 of 110
Sad thing is, this is where our gaming future is headed and most just accept it. Relying on a digital system to hold and ALLOW access to all our games/DLC. Its not just M$ and $ony either. Cough, Steam. Give me a Disc of my paid content that requires no internet and keep your DLC. If those conditions cannot be met, I will not purchase your product PERIOD. I feel for you OP I really, really do
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post #82 of 110
file a complaint with the Better Business Bureau (www.bbb.org)

that should get their attention.
    
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post #83 of 110
Thread Starter 
Quote:
Originally Posted by mesaone View Post
file a complaint with the Better Business Bureau (www.bbb.org)

that should get their attention.
Already did, Microsoft has ten business days to reply.
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post #84 of 110
Microsoft like Blizzard reserves the right to ban anyone suspected or confirmed cheating, hacking, or stealing from them. These companies do not need to show proof to anyone its in their guide lines. It sucks man but turning to people who have no control over these things is kinda w waste of time. Even if you petition the corporation the odds of getting something done is slim to none. The easiest thing you can do is take the licking and walk away from failsoft. I sympathize with you, I cry with you but in the end we can do nothing. But.....if they continually avoid your calls etc then threaten to sue for theft if you have kept recordings of all your transactions. Even this option comes with a risk if you go to court microsoft may just pony up some fake evidence against you.

As always Happy Hunting, Love krootox23
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post #85 of 110
Quote:
Originally Posted by RussianJ View Post
"this is grounds for potential future legal litigation". That should get their attention.

If that fails file in small claims court. Under current law, you may represent yourself (practically free) but they are required to have a professional lawyer. I do t know any lawyers that cost less than $200/hr. Then they have transportation and lodging fees, ect. They will most likely settle. If they don't, you drag it into the media as a David vs Goliath case. Building a brand takes years but a single issue in the public can break it.
Neither the plaintiff nor defendant is allowed to have a lawyer typically in small claims court. Microsoft would most likely send a paralegal, if they sent anyone at all.
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post #86 of 110
Quote:
Originally Posted by Djtomczak678 View Post
Already did, Microsoft has ten business days to reply.
The BBB is useless. I filed a complaint against ASUS when they were ignoring my emails about getting my motherboard replaced. The BBB gave them 2 one month extensions, then closed the case because they didn't respond. Nothing ever came of it.
    
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post #87 of 110
Quote:
Originally Posted by GasMan320 View Post
Neither the plaintiff nor defendant is allowed to have a lawyer typically in small claims court. Microsoft would most likely send a paralegal, if they sent anyone at all.
Have you ever been to small claims court? Companies are required to have an attorney. Corporations rather, not just any company
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post #88 of 110
LOL, the BBB. The BBB is just a glorified version of yelp. They're even less-useful against someone like MS...

You followed their rules, they directed you to the forums, they gave their cookie-cutter response. I think the only thing you could try to do is phone them up, get ahold of a non-low-level person (hopefully), explain to them that you've purchased over $500 worth of games/XBL within xxx period of time, and that you haven't committed any offending actions. If they say you have, you can ask them why--if they say no, then you should ask them to reiterate their name and position so you can have proper documentation for your attorney. It'll be a bluff, it probably won't lead anywhere, but it also won't cost you anything.

It is probably time to just walk away from XBL and MS.
    
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post #89 of 110
Unfortunately, it states in the ToS that they can ban any user for any reason, without showing evidence. You agreed to this when you activated your account. Also, there is likely a statement regarding refunding your purchases that probably goes along the lines of: "Go f**k yourself." The most you're going to get is a settlement. A small one at that.
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post #90 of 110
Quote:
Originally Posted by Djtomczak678 View Post
My account of three years and about 500$ of purchases was permanately banned for marketplace theft or something of the sort. Obviously if I am making a post and going through all the trouble I have not done any of these things. But Microsoft seems to have evidence of it? What can I do to bring it to their attention that I haven't done anything and my account should be returned. I've made posts in the support forums with no reply and I've called and they just keep telling me to post in the forum. They have a post in the support forums saying all marketplace theft has evidence and they will not reply to any marketplace theft posts.

This email is to notify you that your Xbox LIVE account privileges have been permanently suspended due to marketplace theft.
The conduct that caused this suspension may include, but is not limited to:
  • Duplication of item purchase history
  • Attempted Microsoft Points fraud
  • Illegitimate acquisition of redemption codes
Your conduct was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding your conduct and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because your conduct is in violation, the LIVE Enforcement Team has issued a permanent suspension.
During your suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will not be reinstated.
Customer Support is not able to modify or provide any further details about your suspension.
Microsoft expects that all customers abide by the Code of Conduct. The Code of Conduct provides guidelines for appropriate behavior while using the service.

I have heard that some indie games update then download again which would cause the duplicate purchase history. I also have changed xboxs and re downloaded everything.
HELP!!
I have an idea of why you have been banned. Whether you are guilty or not is an entirely different matter and not for me to judge.

Basically for downloading profiles and using them to access content that you haven't paid for. Be it a friends profile or someones profile that you don't know. Or allowing your profile to be downloaded by someone else.

The reasons given fit this offense perfectly. It's a rather large issue at the moment and is actually a serious one within its context because it constitutes to theft. You wont get banned for duplicate copies of an indie game because its a common occurence as thats how alot of them function when updating.

In general, Microsoft pretty much scrutinize accounts before banning. It's not some form of automatic proccess. It takes time to do, is a long drawn out proccess and in general I haven't come across anyone who hasn't been banned without good reason.

Are they infalliable to mistakes? Of course not. It's unlikely though. You'd be surprised the amount of times people have heard other complaining about being banned then finding out they're not as innocent as they make out to be.
Edited by Lifeshield - 9/15/11 at 4:03am
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