Quote:
Originally Posted by Djtomczak678
My account of three years and about 500$ of purchases was permanately banned for marketplace theft or something of the sort. Obviously if I am making a post and going through all the trouble I have not done any of these things. But Microsoft seems to have evidence of it? What can I do to bring it to their attention that I haven't done anything and my account should be returned. I've made posts in the support forums with no reply and I've called and they just keep telling me to post in the forum. They have a post in the support forums saying all marketplace theft has evidence and they will not reply to any marketplace theft posts. 
This email is to notify you that your Xbox LIVE account privileges have been permanently suspended due to marketplace theft.
The conduct that caused this suspension may include, but is not limited to:
- Duplication of item purchase history
- Attempted Microsoft Points fraud
- Illegitimate acquisition of redemption codes
Your conduct was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding your conduct and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because your conduct is in violation, the LIVE Enforcement Team has issued a permanent suspension.
During your suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will not be reinstated.
Customer Support is not able to modify or provide any further details about your suspension.
Microsoft expects that all customers abide by the Code of Conduct. The Code of Conduct provides guidelines for appropriate behavior while using the service.
I have heard that some indie games update then download again which would cause the duplicate purchase history. I also have changed xboxs and re downloaded everything.
HELP!! |
I have an idea of why you have been banned. Whether you are guilty or not is an entirely different matter and not for me to judge.
Basically for downloading profiles and using them to access content that you haven't paid for. Be it a friends profile or someones profile that you don't know. Or allowing your profile to be downloaded by someone else.
The reasons given fit this offense perfectly. It's a rather large issue at the moment and is actually a serious one within its context because it constitutes to theft. You wont get banned for duplicate copies of an indie game because its a common occurence as thats how alot of them function when updating.
In general, Microsoft pretty much scrutinize accounts before banning. It's not some form of automatic proccess. It takes time to do, is a long drawn out proccess and in general I haven't come across anyone who hasn't been banned without good reason.
Are they infalliable to mistakes? Of course not. It's unlikely though. You'd be surprised the amount of times people have heard other complaining about being banned then finding out they're not as innocent as they make out to be.
Edited by Lifeshield - 9/15/11 at 4:03am
