Originally Posted by Mocks
Should I RMA my case for a little quality issue?
I owned my white Corsair Carbide 500r about 4-5 months ago to replace my aging Antec 300. One of the reasons I wanted to get a new case was because the front panel on my Antec 300 wasn't completely flush with the case.
Well low and behold, when I first received the 500r the front panel on my 500r is not completely flush, though not as bad as my Antec 300. Basically on the top of the case where the front panel meets the case, theres a 1 milimeter gap. I know i'm probably being anal and this probably wouldn't bother most other people but when I pay $130 for a case and the rest of the case quality is high, that 1 milimeter gap becomes really jarring. Unfortunately I didnt contact Corsair earlier because I was just excited to use my new case and now its 5 months so
Is this something I can fix myself or should I contact Corsair about it? I've never dealt with Corsair's customer service; would they really offer to fix this without charge since its a build quality issue?
I'll gladly replace it for you, but to be honest I can't guarantee that the replacement won't also have this gap. That's well within our acceptable tolerances on the 500R, at least from the photo. The gaps do change slightly based on ambient temp as the plastic and steel expand and contract, but I'm assuming a room temp of 20-25C, so it should be pretty consistent.
If you would like a replacement, I'll gladly send you one, but like I said, if you want tighter tolerances than that, you're probably going to have to look at another type of chassis. Pretty much any chassis I've seen with a plastic front panel and steel body will have a gap similar to that, give or take a little.