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OCZ releases firmware 2.13 for 3 series ssd. - Page 2

post #11 of 52
The Vertex 3 that I'm currently using is the last OCZ product I will buy in the foreseeable future. I've had my share of issues with this drive and so have several others.
Now they are treating their frustrated customers like incompetent children.
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post #12 of 52
Quote:
Originally Posted by 0megaR0uter View Post
I to have suffered with my agility 3 drive. However, I've started to get my hopes up as I have not had a bsod since I flashed to 2.13. That said I went ahead and followed OCZ's "voodoo" method of clearing CMOS and pulling power plugs etc (hey could do no harm so why not).

Keeping my fingers crossed!
BSOD last night
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post #13 of 52
ohh..so i'm not the only one ..YaY...i think they hired that russian guy "Peggy" for customer support..their support is the WORST i've ever seen..i really am leary about sending back the $240 worth of paperweight agility 2s i have..they'll probably say i didn't pack it right..blah blah ..i truly intend on avoiding ocz products at all costs
 
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post #14 of 52
Quote:
Originally Posted by Evil Penguin View Post
The Vertex 3 that I'm currently using is the last OCZ product I will buy in the foreseeable future. I've had my share of issues with this drive and so have several others.
Now they are treating their frustrated customers like incompetent children.
They've treated customers poorly ever since the beginning of these firmware problems at least.

They were condescending and disrespectful right from the beginning:
  • Implied we were drama queens that were imagining all these problems
  • Implied we didn't know how to properly "setup" and install Windows
  • Then they told us everything was "fine"
  • Then it was about "bad" SATA cables
  • Then it was again not knowing how to configure our systems
  • Then it was about not following their time-consuming 50 000 steps they gave us that never worked for 99.9% of us
  • And then when we complained about being given contradictory messages they would censor us, give us warnings, or threaten to ban us
  • All the while they labelled it an "issue that affected 1% of the drives" and diverted the blame to mobo manufacturers, Intel, BIOSES, overclocks, RAM, psu's, other components, and anything in the name of damage control
  • When confronted about any of this staff and mods would delete people's posts, give them warnings, threaten to ban them, send their Vertex 3 complaints OUT of the Vertex 3 forum and into the "Complaints and Suggestions forum" where nobody even further gives a crap


It was like this from the very beginning.
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post #15 of 52
Indeed, only now they seem to be more aggressive than ever.
I hope more people spread the word, because this is bullcrap.
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post #16 of 52
This is just ridiculous...my SSD works fine, but I wouldn't recommend anyone to buy one of these and having to deal with this awful company.
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post #17 of 52
Out of desperation I'm going to try moving my drive off of the Intel controller and to the Marvell controller with this new firmware... At this point a sacrifice to the IT god's wouldn't hurt much either.
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post #18 of 52
Quite a few of us Vertex2 owners remember how they treated us on problems back then.. so at least some decided to go another way for Gen3 drive and it's been blissful

All I can hope is that many of the Gen3 drive owners remember the crap they've had to go through and move away for Gen4. Companies need to learn Customer service and from reading their threads .. it's still the same as it's always been, few fanboys defending the product to death and mods up in arms attacking posters who question anything.
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post #19 of 52
Are you freaking kidding me! I just wiped my system on Tues / Wed and updated to 2.11.

I don't think I'm going to upgrade because 2.11 seems to be working really good. A little over 36 hours up with no BSOD, crash, or freeze.
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post #20 of 52
Yip just updated firmware to the 2.13. Got out the jumpers (again). (It seems to be running smooth atm)




I've been reading the forums over at OCZ. Personally I think they should of had a FULL PRODUCT RECALL on the OCZ Vertex 3. The reasons there staff were giving us about all the problems they had was they weren't informed by other manufacturers on the spec's of there products. And the merry go round goes on!!!
-I agree with everyone in this thread
Edited by Neo_Morpheus - 9/23/11 at 7:20pm
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