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Crysis 2 Activation Limits Exceeded! [ Resolved!]

post #1 of 27
Thread Starter 
So my Crysis 2 activation limits have been exceeded ¬_¬ (Mainly my fault for not uninstalling etc) (This is All through Origin and With an EA customer rep)

But heres the problem. i contacted customer support yesterday and here is what i got.
Conversation with Customer Rep (Click to show)
Deepesh: Hi, my name is Deepesh. How may I help you?

Shane Taj: After reinstalling crysis 2, my activation limit has been exceeded

Deepesh: Provide me the key.

Shane Taj: *KEY SNIPPED*

Shane Taj: Anything else you need like my account?

Deepesh: No thanks.

Shane Taj: Okay, what do I do now? just wait?

Deepesh: I am working on it.

Shane Taj: Thanks.

Deepesh: I have increased the limit.

Shane Taj: To what?

Deepesh: I have increased the limit of your key.

Shane Taj: Also. am i right in guessing that i have to uninstall the game each time to get the activation back? if so. how would i go about keeping the installation without having to redownload almost 10gb each time?

Deepesh: We have increased its limit. You can use it 5 times if you uninstall and install it.

Shane Taj: i have just tried it, logged out and back into Origin as well and its still saying "The activation limit for this serial number has exceeded! Contact customer support for more information", how long do i have to wait for the increase to take effect?

Deepesh: You need to unistall and install it .

Shane Taj: Okay, ill try that now.

Shane Taj: I have to re-download it?

Deepesh: Okay.

Shane Taj: That was a Question. Why do i have to re-download, when i have already download it

Deepesh: This you have to do for only one time

Shane Taj: But. i have already done it one time (The download) so uninstalling it, will make me have to download again

Deepesh: Only for one time.

Shane Taj: Please don't take this offensively, Do you understand the question I was asking and then the reply?

Deepesh: Yes.

Deepesh: You have to redownload it because the key limit has been increased which will act as a new key .

Deepesh: So you can use for 5 times.

Shane Taj: Okay thanks, Thats abit of an odd way to do things. Anyways, Thanks for the help. Much appreciated.

I left my computer on over night to download it all again and well.. im here because the activation "increase" limit whatever never worked and I have no idea on how to go about this. at first I was O.O is Customer support actually going to be this good? but yeah, Wishful thinking.

What should be my next step on how to respond to this?
Edited by GekzOverlord - 9/25/11 at 9:01am
post #2 of 27
Obvious move is to contact them again and explain it did not work. Maybe they offer a better solution.
 
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post #3 of 27
I recommend contacting them again in hopes that you get a better Representative. I'm not using Steam, but this happened to me, they increased my limit, and it worked right away. The Representative who helped me was also better at English than this Deepesh guy.

I also recommend talking to the new Rep you get about Deepesh and tell them that it seems as if he only understood about half of what you were saying.
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post #4 of 27
Thread Starter 
Quote:
Originally Posted by KingT;15059740 
If you have a valid CD key then download ISO image file of Crysis 2 from "internet" and use that key when you install/activate game..

CHEERS..

CBA with that. already downloaded it threw origin. dont want to jump through more hoops. hmmm..
Quote:
Originally Posted by Wishmaker 
Obvious move is to contact them again and explain it did not work. Maybe they offer a better solution.

I will be doing that, but I get a feeling i will go off my rails if I end up with another customer rep like this.

Going to try again. But first... a coffee!

Edit:

Quote:
Originally Posted by TwoCables;15059768 
I recommend contacting them again in hopes that you get a better Representative. I'm not using Steam, but this happened to me, they increased my limit, and it worked right away. The Representative who helped me was also better at English than this Deepesh guy.

I also recommend talking to the new Rep you get about Deepesh and tell them that it seems as if he only understood about half of what you were saying.

Hopefully there will be someone who can speak English abit better, I felt like I was talking to a chatbot and just managed to keep my calm.

Updated OP to state it was through Origin and obviously through a EA Customer rep.
Edited by GekzOverlord - 9/25/11 at 8:26am
post #5 of 27
If you can't get resolution from another phone/email specialist, try to find contact information for John Riccitello, the CEO, and send him a polite email informing him of the issue. I would bet you would hear back shortly with resolution.
post #6 of 27
Man good luck, you've definitely progressed farther than I did trying to re-activate C WH.

I finally gave up due to the runaround.
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post #7 of 27
Thread Starter 
And now im in a Waiting cue for the live chat!.. got my coffee and rollups in hand just incase i have a rage! lets hope i dont smoke the coffee and drink the tobbaco >.<<br />
Quote:
Deepika: Hi, my name is Deepika. How may I help you?

Deepika: Are we still connected?

Shane Taj: Hello I was here yesterday due to my Crysis 2 Activation limit being exceeded, I had another customer rep that "Increased" my activation limit and advised me to re-install crysis 2 after another download. that has failed so i want to know whats the next step for me

Deepika: Okay.

Edited by GekzOverlord - 9/25/11 at 8:41am
post #8 of 27
......
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post #9 of 27
..... .... .... I figured something like that was bound to happen :S GL with it..... looks like you're going to need it
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post #10 of 27
Thread Starter 
Quote:

Status: Connected

Deepika (Listening)

Deepika: Hi, my name is Deepika. How may I help you?

Deepika: Are we still connected?

Shane Taj: Hello I was here yesterday due to my Crysis 2 Activation limit being exceeded, I had another customer rep that "Increased" my activation limit and advised me to re-install crysis 2 after another download. that has failed so i want to know whats the next step for me

Deepika: Okay.

Deepika: I sincerely regret any inconvenience caused due to this issue.

Deepika: May I know the error you are getting now?

Shane Taj: The same one as i have been getting. Everytime i go to play crysis 2, it needs to activate. so. I go to put in my key via origin and it says Activation limit has been exceeded"

Deepika: Okay.

Deepika: Are you installing the game?

Shane Taj: Yes.

Deepika: Okay.

Shane Taj: i ended up re-downloading the game, installed it. and went to activate it. and it wouldnt activate

Deepika: Please provide me the code of the game.

Shane Taj: *KEY*

Deepika: Okay.

Deepika: Please wait let me check.

Shane Taj: Okay.

Deepika: Thanks for waiting.

Shane Taj: No Problem

Deepika: Please try to use your code now and let me know if any issue.

Shane Taj: Okay

Shane Taj: It worked. Thank you!

Deepika: Great.

Deepika: Is there anything else I can help you with today?

Shane Taj: There was another thing but i think ill save myself from a 3 hour headache and just leave it at that. Thank you for the help, Much appreciated!

Deepika: I would appreciate if you could take some time to fill out our customer service survey that you would receive in your email within next 24 hours.

Well that wasn't hard O.o

Just checked the Activation.exe file... I have 14 of 15 left O.o
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