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HP Touchpad Stuck Pixels

post #1 of 3
Thread Starter 
It seems that my recent endeavors to acquire and be happy with an HP Touchpad has been thwarted with what seems to be 3-4 stuck (red) pixels about smack center of the screen in portrait mode. They are noticeable when viewing anything that is light colored. Whilst viewing dark colored pages (etc.) the pixels "blend" in. They are unnoticeable under a blue or red screen so that's why I am assuming they are "stuck" versus "dead". Anyhow, I tried the various remedies (including rubbing the pixels while flashing various colors to try to "restart" them for countless hours), but my efforts were futile. So I have come to the conclusion that maybe I should try to exchange the Touchpad for another. It is the 32GB one I got from OnSale on Wednesday (I placed my order last Saturday, the 24th of September). If I do want to get it replaced should I contact HP directly or should I contact OnSale? And lastly, is it worth going through the hassle replacing it? Or...should I just live with the stuck pixels (they are freaking annoying though...and my being OCD doesn't help either)?

Thanks OCN!
Buena Vista
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Buena Vista
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post #2 of 3
RMA through HP. Onsale probably has a 30 day or whatever warranty, but they're slammed. HP RMA's still seem to be coming out on a somewhat timely basis.
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Dave
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post #3 of 3
Thread Starter 
Quote:
Originally Posted by Genzel View Post
RMA through HP. Onsale probably has a 30 day or whatever warranty, but they're slammed. HP RMA's still seem to be coming out on a somewhat timely basis.
Thanks bro. I just got on a live chat with one of their reps and they asked me to do some diagnosis (which took like 10 minutes) and then they asked me for some info (name, phone, serial, etc.) to get an RMA. Hopefully tomorrow or by Tuesday they will get me the prepaid box for me to ship the Touchpad back to them and then get a new one. To be frank, so far I am quite pleased with their CS and PR...even with their stock so low, etc. Kudos to HP.
Buena Vista
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CPUMotherboardGraphicsRAM
Intel Core i7 4790K [4.6GHz] [1.25V] Asus Maximus VII Formula [BIOS 3003] NVIDIA GTX 1080 Ti FE [2050MHz] [12GHz QDR] Samsung MV-3V4G3 16GB (4x4GB) DDR3 2133 
Hard DriveHard DriveHard DriveHard Drive
Intel 535 Series 240GB [RAID 1] Crucial M500 960GB Seagate Barracuda 3TB Western Digital VelociRaptor 500GB [RAID 0] 
CoolingCoolingOSMonitor
Corsair H110i GT (Qty 2) Phanteks PH-F140XP Microsoft Windows 10 Pro [64-bit] Dell S2716DG [G-Sync] 
KeyboardPowerCaseMouse
Razer BlackWidow Chroma EVGA Supernova G2 1300W NZXT H440 [Black/Red] Logitech G900 
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Razer Firefly Logitech G933 
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Buena Vista
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CPUMotherboardGraphicsRAM
Intel Core i7 4790K [4.6GHz] [1.25V] Asus Maximus VII Formula [BIOS 3003] NVIDIA GTX 1080 Ti FE [2050MHz] [12GHz QDR] Samsung MV-3V4G3 16GB (4x4GB) DDR3 2133 
Hard DriveHard DriveHard DriveHard Drive
Intel 535 Series 240GB [RAID 1] Crucial M500 960GB Seagate Barracuda 3TB Western Digital VelociRaptor 500GB [RAID 0] 
CoolingCoolingOSMonitor
Corsair H110i GT (Qty 2) Phanteks PH-F140XP Microsoft Windows 10 Pro [64-bit] Dell S2716DG [G-Sync] 
KeyboardPowerCaseMouse
Razer BlackWidow Chroma EVGA Supernova G2 1300W NZXT H440 [Black/Red] Logitech G900 
Mouse PadAudio
Razer Firefly Logitech G933 
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