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HELP: Skype Video Calling Dropping Internet

post #1 of 4
Thread Starter 
Hello all,

I need help trying to figure out what's wrong with my girlfriend's comp. She has a laptop, HP dv7-. Her internet had problems and I was able to solve her problems with that but now there's another issue:

When she logs onto Skype, she can chat with whoever whenever. But when she tries to set up a video call, at first the picture is fine.. but later (approximately 1-3 mins) the call will disconnect and it will say she lost internet and it's a pain in the butt for her to log back on.

This problem randomly just starting happening. I honestly don't believe it has anything to do with the router or modem (router is a belkin-n and it's pretty damn good if we as in 4 people can play online games together via wireless).

One thing I can note is she has always had problems among three different things: youtube.com, windows media player and skype. The only connection I was able to draw between those three is Java... but I don't have enough knowledge to diagnose if that could be the problem with her video calling issue.

I also read that video calling uses a different port than the internet? I have no idea what that means but maybe it will help you help me?


Please help?
post #2 of 4
Have you tried connecting to another network?
   
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CPUMotherboardGraphicsRAM
Intel i7 2600k Asus Maximus IV Extreme-Z Asus GTX 570 Direct CU II [1280MB] G.Skill RipjawsX 1600MHz 9-9-9-24 4x4GB [16GB] 
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Samsung DVD Drive Noctua NH-D14 AeroCool Shark case fan Windows 7 Home Premium 64-Bit 
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HAF X Steelseries Sensei [RAW] Rubberised AG Holomat Interdyn P1.5 Hi-Fi speakers 
AudioAudioAudio
Rotel R8-9608X amplifier Lexicon Lambda Audio Interface Grado SR125i 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asus Maximus IV Extreme-Z EVGA GTX 880 G.Skill RipjawsX 1600MHz 9-9-9-24 4x4GB [16GB] 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 aM4azing SSD [64GB] Kingston HyperX HypersoniX SSD [120GB] Kingston V200+ SSD [64GB] Seagate SpinPoint 7200.12 [1TB, 2x500GB partiti... 
Optical DriveCoolingCoolingCooling
Super Writemaster DVD Drive Arqtik 180SDD TEC Arqtik Single TEC Controller AquaComputer AquagraFX GTX880 Waterblock 
CoolingCoolingCoolingCooling
XSPC RS360 Koolance PMP-450 Bitspower G/14 compression fittings - Matte bla... PrimoChill PrimoFlex Tubing (7/16x5/8) 
CoolingCoolingOSMonitor
FrozenQ Liquid Fusion V Series 250 ml Reservoir... 3xScythe 120mm SlipStream 1900rpm Fan Windows 9 - Home edition Catleap Q270 LED Primary S-IPS display 
MonitorKeyboardPowerCase
Samsung SyncMaster 2033 secondary utility display Das Model S Ultimate Silent Corsair AX-850 Coolermaster HAF-X 
MouseMouse PadAudioAudio
Steelseries Sensei AG Holomat Interdyn Hi-Fi speakers Rotel R8-960BX Amplifier 
AudioOtherOther
Lexicon Lambda USB Audio Interface with Phantom... CF Wrap :p 3x PrimoChill Anti-Microbial tube coil 
CPUMotherboardGraphicsRAM
Intel Xeon E7-8870 [10 Cores OC'd @ 3.4GHz] Asus Z9PE-D8 WS 4x MSI 680 Lightning 4GB [4-way SLI] Corsair Dominator Platinum 32GB (8x4GB) 
Hard DriveOptical DriveOptical DriveCooling
OCZ Z-Drive R4 CloudServ (3.2TB) Blu-Ray USB Replicator Blu-Ray drive EK HF Supreme Waterblock 
CoolingCoolingCoolingCooling
EK FC680 DCUII Waterblock [x3] EK Rampage IV Extreme Waterblock 3xXSPC RX480 [1x480 for CPU] [2x480 for GPU] 1xXSPC RX240 [For motherboard waterblock] 
CoolingCoolingOSOS
2xFrozenQ liquid fusion 400mm [1 for each loop] 6x Laing D5 [4x for CPU+GPU waterblock] [2x for... Windows 7 Ultimate 64-bit Linux Ubuntu 
MonitorKeyboardPowerCase
3xYakamasi Catleap [OCN Edition] Ducky Shine OCN edition [Blank keycaps] [Red] 2xAX1200 Case Labs Magnum M10 
MouseMouse PadAudioAudio
SteelSeries Sensei XTracPads Ripper XXL 2xMartin Logan CLX Art Electrostatic Speakers [... Krell Evolution One Amplifier 
AudioOther
Allen & Heath GS-R24 Mixing desk Custom made desk 
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(26 items)
 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asus Maximus IV Extreme-Z Asus GTX 570 Direct CU II [1280MB] G.Skill RipjawsX 1600MHz 9-9-9-24 4x4GB [16GB] 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 aM4azing SSD [64GB] Kingston HyperX HypersoniX SSD [120GB] Kingston SSDNow V100+ 6Gb/s SSD [60GB] Seagate 7200RPM HDD [1TB] 
Optical DriveCoolingCoolingOS
Samsung DVD Drive Noctua NH-D14 AeroCool Shark case fan Windows 7 Home Premium 64-Bit 
MonitorMonitorKeyboardPower
Yamakasi Catleap Q270 LED 27" IPS Display Samsung SyncMaster 2033 23" secondary utility d... Das Model S Ultimate Silent Corsair AX-850 
CaseMouseMouse PadAudio
HAF X Steelseries Sensei [RAW] Rubberised AG Holomat Interdyn P1.5 Hi-Fi speakers 
AudioAudioAudio
Rotel R8-9608X amplifier Lexicon Lambda Audio Interface Grado SR125i 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asus Maximus IV Extreme-Z EVGA GTX 880 G.Skill RipjawsX 1600MHz 9-9-9-24 4x4GB [16GB] 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 aM4azing SSD [64GB] Kingston HyperX HypersoniX SSD [120GB] Kingston V200+ SSD [64GB] Seagate SpinPoint 7200.12 [1TB, 2x500GB partiti... 
Optical DriveCoolingCoolingCooling
Super Writemaster DVD Drive Arqtik 180SDD TEC Arqtik Single TEC Controller AquaComputer AquagraFX GTX880 Waterblock 
CoolingCoolingCoolingCooling
XSPC RS360 Koolance PMP-450 Bitspower G/14 compression fittings - Matte bla... PrimoChill PrimoFlex Tubing (7/16x5/8) 
CoolingCoolingOSMonitor
FrozenQ Liquid Fusion V Series 250 ml Reservoir... 3xScythe 120mm SlipStream 1900rpm Fan Windows 9 - Home edition Catleap Q270 LED Primary S-IPS display 
MonitorKeyboardPowerCase
Samsung SyncMaster 2033 secondary utility display Das Model S Ultimate Silent Corsair AX-850 Coolermaster HAF-X 
MouseMouse PadAudioAudio
Steelseries Sensei AG Holomat Interdyn Hi-Fi speakers Rotel R8-960BX Amplifier 
AudioOtherOther
Lexicon Lambda USB Audio Interface with Phantom... CF Wrap :p 3x PrimoChill Anti-Microbial tube coil 
CPUMotherboardGraphicsRAM
Intel Xeon E7-8870 [10 Cores OC'd @ 3.4GHz] Asus Z9PE-D8 WS 4x MSI 680 Lightning 4GB [4-way SLI] Corsair Dominator Platinum 32GB (8x4GB) 
Hard DriveOptical DriveOptical DriveCooling
OCZ Z-Drive R4 CloudServ (3.2TB) Blu-Ray USB Replicator Blu-Ray drive EK HF Supreme Waterblock 
CoolingCoolingCoolingCooling
EK FC680 DCUII Waterblock [x3] EK Rampage IV Extreme Waterblock 3xXSPC RX480 [1x480 for CPU] [2x480 for GPU] 1xXSPC RX240 [For motherboard waterblock] 
CoolingCoolingOSOS
2xFrozenQ liquid fusion 400mm [1 for each loop] 6x Laing D5 [4x for CPU+GPU waterblock] [2x for... Windows 7 Ultimate 64-bit Linux Ubuntu 
MonitorKeyboardPowerCase
3xYakamasi Catleap [OCN Edition] Ducky Shine OCN edition [Blank keycaps] [Red] 2xAX1200 Case Labs Magnum M10 
MouseMouse PadAudioAudio
SteelSeries Sensei XTracPads Ripper XXL 2xMartin Logan CLX Art Electrostatic Speakers [... Krell Evolution One Amplifier 
AudioOther
Allen & Heath GS-R24 Mixing desk Custom made desk 
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post #3 of 4
Thread Starter 
connecting to another network? Like wireless network? Is that a way to determine whether it is the router or not?
post #4 of 4
Quote:
Originally Posted by Archangel_ View Post
connecting to another network? Like wireless network? Is that a way to determine whether it is the router or not?
Try to call using another computer. Process of elimination.
   
Dream PC
(26 items)
 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asus Maximus IV Extreme-Z Asus GTX 570 Direct CU II [1280MB] G.Skill RipjawsX 1600MHz 9-9-9-24 4x4GB [16GB] 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 aM4azing SSD [64GB] Kingston HyperX HypersoniX SSD [120GB] Kingston SSDNow V100+ 6Gb/s SSD [60GB] Seagate 7200RPM HDD [1TB] 
Optical DriveCoolingCoolingOS
Samsung DVD Drive Noctua NH-D14 AeroCool Shark case fan Windows 7 Home Premium 64-Bit 
MonitorMonitorKeyboardPower
Yamakasi Catleap Q270 LED 27" IPS Display Samsung SyncMaster 2033 23" secondary utility d... Das Model S Ultimate Silent Corsair AX-850 
CaseMouseMouse PadAudio
HAF X Steelseries Sensei [RAW] Rubberised AG Holomat Interdyn P1.5 Hi-Fi speakers 
AudioAudioAudio
Rotel R8-9608X amplifier Lexicon Lambda Audio Interface Grado SR125i 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asus Maximus IV Extreme-Z EVGA GTX 880 G.Skill RipjawsX 1600MHz 9-9-9-24 4x4GB [16GB] 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 aM4azing SSD [64GB] Kingston HyperX HypersoniX SSD [120GB] Kingston V200+ SSD [64GB] Seagate SpinPoint 7200.12 [1TB, 2x500GB partiti... 
Optical DriveCoolingCoolingCooling
Super Writemaster DVD Drive Arqtik 180SDD TEC Arqtik Single TEC Controller AquaComputer AquagraFX GTX880 Waterblock 
CoolingCoolingCoolingCooling
XSPC RS360 Koolance PMP-450 Bitspower G/14 compression fittings - Matte bla... PrimoChill PrimoFlex Tubing (7/16x5/8) 
CoolingCoolingOSMonitor
FrozenQ Liquid Fusion V Series 250 ml Reservoir... 3xScythe 120mm SlipStream 1900rpm Fan Windows 9 - Home edition Catleap Q270 LED Primary S-IPS display 
MonitorKeyboardPowerCase
Samsung SyncMaster 2033 secondary utility display Das Model S Ultimate Silent Corsair AX-850 Coolermaster HAF-X 
MouseMouse PadAudioAudio
Steelseries Sensei AG Holomat Interdyn Hi-Fi speakers Rotel R8-960BX Amplifier 
AudioOtherOther
Lexicon Lambda USB Audio Interface with Phantom... CF Wrap :p 3x PrimoChill Anti-Microbial tube coil 
CPUMotherboardGraphicsRAM
Intel Xeon E7-8870 [10 Cores OC'd @ 3.4GHz] Asus Z9PE-D8 WS 4x MSI 680 Lightning 4GB [4-way SLI] Corsair Dominator Platinum 32GB (8x4GB) 
Hard DriveOptical DriveOptical DriveCooling
OCZ Z-Drive R4 CloudServ (3.2TB) Blu-Ray USB Replicator Blu-Ray drive EK HF Supreme Waterblock 
CoolingCoolingCoolingCooling
EK FC680 DCUII Waterblock [x3] EK Rampage IV Extreme Waterblock 3xXSPC RX480 [1x480 for CPU] [2x480 for GPU] 1xXSPC RX240 [For motherboard waterblock] 
CoolingCoolingOSOS
2xFrozenQ liquid fusion 400mm [1 for each loop] 6x Laing D5 [4x for CPU+GPU waterblock] [2x for... Windows 7 Ultimate 64-bit Linux Ubuntu 
MonitorKeyboardPowerCase
3xYakamasi Catleap [OCN Edition] Ducky Shine OCN edition [Blank keycaps] [Red] 2xAX1200 Case Labs Magnum M10 
MouseMouse PadAudioAudio
SteelSeries Sensei XTracPads Ripper XXL 2xMartin Logan CLX Art Electrostatic Speakers [... Krell Evolution One Amplifier 
AudioOther
Allen & Heath GS-R24 Mixing desk Custom made desk 
  hide details  
Reply
   
Dream PC
(26 items)
 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asus Maximus IV Extreme-Z Asus GTX 570 Direct CU II [1280MB] G.Skill RipjawsX 1600MHz 9-9-9-24 4x4GB [16GB] 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 aM4azing SSD [64GB] Kingston HyperX HypersoniX SSD [120GB] Kingston SSDNow V100+ 6Gb/s SSD [60GB] Seagate 7200RPM HDD [1TB] 
Optical DriveCoolingCoolingOS
Samsung DVD Drive Noctua NH-D14 AeroCool Shark case fan Windows 7 Home Premium 64-Bit 
MonitorMonitorKeyboardPower
Yamakasi Catleap Q270 LED 27" IPS Display Samsung SyncMaster 2033 23" secondary utility d... Das Model S Ultimate Silent Corsair AX-850 
CaseMouseMouse PadAudio
HAF X Steelseries Sensei [RAW] Rubberised AG Holomat Interdyn P1.5 Hi-Fi speakers 
AudioAudioAudio
Rotel R8-9608X amplifier Lexicon Lambda Audio Interface Grado SR125i 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asus Maximus IV Extreme-Z EVGA GTX 880 G.Skill RipjawsX 1600MHz 9-9-9-24 4x4GB [16GB] 
Hard DriveHard DriveHard DriveHard Drive
Crucial M4 aM4azing SSD [64GB] Kingston HyperX HypersoniX SSD [120GB] Kingston V200+ SSD [64GB] Seagate SpinPoint 7200.12 [1TB, 2x500GB partiti... 
Optical DriveCoolingCoolingCooling
Super Writemaster DVD Drive Arqtik 180SDD TEC Arqtik Single TEC Controller AquaComputer AquagraFX GTX880 Waterblock 
CoolingCoolingCoolingCooling
XSPC RS360 Koolance PMP-450 Bitspower G/14 compression fittings - Matte bla... PrimoChill PrimoFlex Tubing (7/16x5/8) 
CoolingCoolingOSMonitor
FrozenQ Liquid Fusion V Series 250 ml Reservoir... 3xScythe 120mm SlipStream 1900rpm Fan Windows 9 - Home edition Catleap Q270 LED Primary S-IPS display 
MonitorKeyboardPowerCase
Samsung SyncMaster 2033 secondary utility display Das Model S Ultimate Silent Corsair AX-850 Coolermaster HAF-X 
MouseMouse PadAudioAudio
Steelseries Sensei AG Holomat Interdyn Hi-Fi speakers Rotel R8-960BX Amplifier 
AudioOtherOther
Lexicon Lambda USB Audio Interface with Phantom... CF Wrap :p 3x PrimoChill Anti-Microbial tube coil 
CPUMotherboardGraphicsRAM
Intel Xeon E7-8870 [10 Cores OC'd @ 3.4GHz] Asus Z9PE-D8 WS 4x MSI 680 Lightning 4GB [4-way SLI] Corsair Dominator Platinum 32GB (8x4GB) 
Hard DriveOptical DriveOptical DriveCooling
OCZ Z-Drive R4 CloudServ (3.2TB) Blu-Ray USB Replicator Blu-Ray drive EK HF Supreme Waterblock 
CoolingCoolingCoolingCooling
EK FC680 DCUII Waterblock [x3] EK Rampage IV Extreme Waterblock 3xXSPC RX480 [1x480 for CPU] [2x480 for GPU] 1xXSPC RX240 [For motherboard waterblock] 
CoolingCoolingOSOS
2xFrozenQ liquid fusion 400mm [1 for each loop] 6x Laing D5 [4x for CPU+GPU waterblock] [2x for... Windows 7 Ultimate 64-bit Linux Ubuntu 
MonitorKeyboardPowerCase
3xYakamasi Catleap [OCN Edition] Ducky Shine OCN edition [Blank keycaps] [Red] 2xAX1200 Case Labs Magnum M10 
MouseMouse PadAudioAudio
SteelSeries Sensei XTracPads Ripper XXL 2xMartin Logan CLX Art Electrostatic Speakers [... Krell Evolution One Amplifier 
AudioOther
Allen & Heath GS-R24 Mixing desk Custom made desk 
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