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GTX 590 ASUS RMA Problem

post #1 of 33
Thread Starter 
Alright so, I sent my 590 into asus for an rma, because I was having strange driver crashes and game errors. Spent $30 to ship it in and was told to wait 14 business days for them to do the rma. Whence they received the card it was only about a 3 day wait until I had it back in my possession. I glance over the card quickly to notice that it was not a replacement at all, but instead the same exact card I sent them and now covered in dust. I then install the card into my rig to find out that all the same issues are apparent and now a new issue has risen, ARTIFACTS. I don't know what to think of this matter. Any suggestions on what the next step should be?
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post #2 of 33
Contact them, remain clam, explain what has happened, request either an advanced replacement (requires a hold on your CC for the card amount) or a prepaid mailing label.
    
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post #3 of 33
Demand they pay for shipping label and RMA again sadly.

Maybe they can issue you an advanced replacement?
post #4 of 33
I feel your pain.

MSI did the same exact thing to me w/ one of my ref. 6950's. This 2nd RMA is now taking longer than than the first one!

Of course, no one answers the phone over there either.
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post #5 of 33
I just got an email from MSI -- upgrading me to an MSI R6950 Twin Frozr III PE/OC
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post #6 of 33
Thread Starter 
Quote:
Originally Posted by spinejam View Post
I just got an email from MSI -- upgrading me to an MSI R6950 Twin Frozr III PE/OC
Awesome job man, looks like we both have good news. I told asus what happened today and they instantly emailed me a prepaid shipping label. Good news all around. Now I just hope they actually replace the card, instead of sending me the same one again.
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post #7 of 33
Quote:
Originally Posted by asus6983 View Post
Now I just hope they actually replace the card, instead of sending me the same one again.
nVidia stopped 590 production a while ago. I'm not sure if they have any to replace your card.
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post #8 of 33
Quote:
Originally Posted by Cyclops View Post
nVidia stopped 590 production a while ago. I'm not sure if they have any to replace your card.
They stopped production?
   
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post #9 of 33
Quote:
Originally Posted by asuperpower View Post
They stopped production?
Yes, they did.
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post #10 of 33
Quote:
Originally Posted by Cyclops View Post
Yes, they did.
OP should get a MARS II then.
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