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Xigmatek RMA

post #1 of 7
Thread Starter 
So a few weeks ago I ranted about my utter disbelief and shock at the piss poor condition of a new case when it arrived at my door.... seen below.

Well, three e-mails later, first one was sent around 9-23-11.... Xigmatek offered a replacement of said case

"Im trying to have a new Asgard sent to you by today, but I do need your shipping info before I can create an RMA form. Can you please email me your shipping info and the model of asgard (or simply what color)?

Thanks!"
~J. V.
Xigmatek America
47 Mall Drive Unit 3
Commack NY 11725

So, I called and sure enough, after providing my shipping address as well as the case in question, they are supposed to be shipping out a new case today.
Better yet, the damaged case I have, I dont have to send back to them........

My opininon of them has changed a bit.... probably wont buy from them.... but they are off of my spit-list.


post #2 of 7
o wow, that is just awful. I'm pretty sure it happened during transport though... would be weird if they caused it themselves :d
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post #3 of 7
Thread Starter 
actually, box was in pristien condition.... minus some dust
post #4 of 7
Thread Starter 
here are pics of box


post #5 of 7
No crush damage on the box? Very odd that they would ship it like that then.
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post #6 of 7
Thread Starter 
I know.... I was un-pleasantly supprised when I pulled it from the box. If I see crush damage prior to opening a shipment, especially something like a computer case.... I take photographs and contact vendor to arrange a rma... However, if the box is holding several parts, chances are the boxed stuffing has protected if sufficiently.
post #7 of 7
How did you proceed about doing an RMA? I have a bad PSU here and I need to RMA it to them, there's no links at all on their websites...
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Shnurok 3.0
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