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Both my wife's and my email has been hacked!

post #1 of 9
Thread Starter 
Ok. So the other day, my dad called saying that my wife had sent him a suspicious message. The subject said something along the lines of: "Hello friend How are you?!" It wasn't a huge deal that it got hacked, since she didn't have many contacts saved (it only seemed to get sent to her contact list, about four or five people per spam email sent out) and it's not her main email address. So I changed her password, security question, basically everything I could think of when it wasn't the worst thing ever.

Fast forward to today: I come home from work, and I see a delivery status notification (failure)!!! Someone had used my email to send out spam as well!! I clicked and opened the failed sent message (because it could have been another message that failed to send, and it the message just said: "You won�t find the place better than this one! *insert what Im sure is a fake address with a virus here.*"

So now I'm worried. Unlike my wife's address, this is my MAIN email. Almost EVERYTHING is attached to it.. Bank accounts, paypal, forums, etc. So I guess my question is, what should I do?

Some background: My wife uses a mac and I obviously have a pc. Hers was an MSN account mine was Hotmail. My email is all done through Outlook, so I don't ever go to hotmail.com to log in. My wife hasn't used her email in more than a year. Is MSN the same as Hotmail? Could it have happened on their side? Or is this a problem on my end? I have a server with media on it, as well as an htpc. Is there a huge danger of a virus getting onto those? Should I yank their internet immediately? Or am I freaking out for nothing, and I should just run a virus scan and change my passwords.

Any help would be great guys.. Sorta freaking out here..
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Big Blue
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post #2 of 9
I would first run a virus scan. Then start freaking out.
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post #3 of 9
Scan your computer with Malwarebytes and which every Virus scanner you have. Change your passwords too. Something complex, not 'luvya24'.

    
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post #4 of 9
Had a VERY similar situation happen to me today... Same thing, went to work, checked and sent some emails at the studio, then the second I left I logged out safely like I do, then got home... Logged back on, checked my email ritually for any late replies and boom... like 150 emails had gone out by a hacker... My coworkers are software engineers (more specifically physic engines for game) and they are even puzzled at how I got hacked. I am VERY OCD with my computer... Lets just say its about the cleanest (virus and organization wise) you can find lol. I scanned twice tonight, nothing. I change my password regularly... I don't understand. Good luck to you OP, I will have one of my coworkers investigate the problem and hopefully my issue is resolved... They said that they might be exploiting a brute force entry to my account (which no one really uses these days, and if you are a programmer or hacker alike, you know the difficulties and waste of time something like this is).

I say virus scanning with MalwareBytes like Killabytes said... Hopefully it is nothing bad, normally when the spammer sends emails it is a bot that does all the work -NORMALLY-. It will enter your account and then automatically send a preset msg to all of your recent and saved contacts... So if you wipe the viruses and change your password to something completely different, using both caps and numbers alike with more than 8 chracters (this is one of the strongest password combinations as brute-force entries require intense calculations and adding caps and numbers just adds to the calculations needed, more characters and the more complex the better, and normally something unique to the account just in case it is a hidden keylogger)

I wouldn't freak out, stay calm and follow the key steps of virus scanning, password changes to something secure, and then just waiting to see if it happens again

Good Luck and keep us posted, we can offer help if more is needed There is only so much you can do in the situation so staying calm and collected is the best immediate thing you can do.
post #5 of 9


Did you get phished? It happened to me once when I was in high school. Stupid fake Yahoo Photos page =(
post #6 of 9
Thread Starter 
Thank you so much everyone. I ran a full virus scan overnight, and nothing came up. I must have been phished or something, seeing as it would be weird for both my pc and my wife's mac to get a virus (right?). It also doesn't look like anythihng else has been sent out. I changed my password to something essentially afihafefa7893y177*&^%Q*$g34hq3g. So good luck brute forcing that.

Again thanks for all the help, and Add3r. keep me posted if you find out anything from your friends. Thanks!
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Big Blue
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HTPC
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Bedroom HTPC
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CPUMotherboardGraphicsGraphics
i5 2500k ASUS P8Z68-V PRO/GEN3 Diamond 6950 EVGA GTX 275 
RAMHard DriveOptical DriveCooling
8 gigs G.SKILL Sniper (2x 4) Corsair 128GB SSD LG BluRay Corsair H60 
OSMonitorKeyboardPower
Windows 7 Pro 64 bit ASUS 21" & LG 20" Razer Lycosa SeaSonic X750 Gold 750W 
CaseMouse
Silverstone FT02 Razer Mamba 
CPUMotherboardRAMHard Drive
Athlon II X2 255 ASRock 880GMH/USB3.0 Wintec DDR3 4GB Intel X25-M 80 GB 
OSKeyboardPowerCase
Windows 7 with XBMC Iogear wireless keyboard/mouse GKM561R Antec EarthWatts Green 380D Silverstone MLO3B 
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GIGABYTE GA-E350N-USB3 Samsung 1x4GB 2 gig USB OpenElec XBMC 
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post #7 of 9
delivery status notification failure does not mean your account was compromised.

you can spoof email and many spammers simply spoof it to anything random. when the spam hits an undeliverable address it gets bounced back to the "originating" address..which is your email

i get this all the time..

it would be better however if you used gmail with 2 step verification..gmail also has a history of logged in ip addresses. hotmail is pretty primitive..
post #8 of 9
do you have your email linked on your phone? last time my email was sending out spam it was because someone used my phone and was stupid. gave them access through outlook on the phone. did a clean wipe of the phone and never had the problem again.
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post #9 of 9
Check your 'Sent' folder through the hotmail UI.
If you don't have anything in there, these messages were not sent from your account directly, assuming they were not deleted (could check trash too).
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