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Case Labs sent my case to the wrong address :( - Page 2

post #11 of 19
Quote:
Originally Posted by XNine View Post
Why didn't you just contact Jim directly instead of making wailing about it publicly. Jim would bend over backwards for his customers, and this is just insulting.
damn good company. i mean, according to this guy the op insulted him and still the customer and consumer worked it out.
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post #12 of 19
Quote:
Originally Posted by confed View Post
damn good company. i mean, according to this guy the op insulted him and still the customer and consumer worked it out.
I think it was just a moment of brief panic - nothing to worry about Got it squared away Email gets to me faster than forum messages though.
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post #13 of 19
stuff like this makes people on the forum want to support the company if they show good customer support. just look at all the corsair followers...
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post #14 of 19
Jim = Win, yet again.

Props for a supportive retailer.
post #15 of 19
I don't think the OP is insulting or bashing case labs. It was a simple mistake and case labs took care of it.
post #16 of 19
Thread Starter 
Quote:
Originally Posted by Case Labs View Post
I think it was just a moment of brief panic - nothing to worry about Got it squared away Email gets to me faster than forum messages though.
This. If it hadn't been settled when it was, the case would've been delivered. Then I would've probably been screwed. Which I covered earlier.
post #17 of 19
Quote:
Originally Posted by audioxbliss View Post
This. If it hadn't been settled when it was, the case would've been delivered. Then I would've probably been screwed. Which I covered earlier.
Actually, you would have been ok either way but I appreciate the head ups when you see something is wrong Everyone in my organization knows how adamant I am about minimizing customer headaches
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Zeus (X99)
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Green Hornet
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Toxic
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CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
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post #18 of 19
Quote:
Originally Posted by Case Labs View Post
I think it was just a moment of brief panic - nothing to worry about Got it squared away Email gets to me faster than forum messages though.
Nothing is faster than the phone

Great CS as usual guys!
post #19 of 19
Quote:
Originally Posted by Case Labs View Post
Actually, you would have been ok either way but I appreciate the head ups when you see something is wrong Everyone in my organization knows how adamant I am about minimizing customer headaches
Yeah, Jim always used to give me headaches. But he was pretty quick about minimizing them. Too bad I had to wait a few days for the Advil to get delivered... Actually, it was quite the opposite. CaseLabs AND Jim were a dream to work with - and it shows how much they care. Good luck getting Antec on here to tell you where your case is!

Don't mess with CaseLabs brethren. In the end, they will show you up and you'll end up looking like an idiot either way.

Case and point.

(No pun intended with that "case and point" comment - boy am I witty!)
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