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Sennheiser pc360 problems

post #1 of 4
Thread Starter 
Simply put, the sound in my right earcup likes to go in and out, and it seems like it is all dependent on how I move the headset. I can move it somewhere else and the one side completely goes out and it seems like all the sound is transferred over to the left. Shaking the wire or trying to reposition it does nothing, its just luck that it decides to come back in. Pax modified drivers with creative launchers have no settings that have made it work. I plugged it into my phone after trying those and when the right side doesn't work it wont work in the phone, and obviously when it does work, it works in the phone.

Conclusion: The wiring is messed up somehow. Does anyone else have any suggestions? Any recommendations for taking it apart to fix it? I already contacted sennheiser by email just in case. Their phone hours are practically the same as my work hours.

Also, had the headset less than a week. No big deal if I got a faulty one, as long as sennheiser will send me a brand new replacement. Just posting to make sure I covered all my bases and see if anyone else has any other ideas of what to do (refer to questions above). Thanks guys.
post #2 of 4
I'd wait until you hear back from Sennheiser, you risk voiding the warranty if you try to take them apart and fix it yourself. If they were bought new from one of their certified resellers then you shouldn't have any issues getting them replaced.
TudjBox.
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TudjBox.
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 2500k Asus P8Z68V Gen3 PRO Sapphire Radeon HD7970 Corsair Vengeance 1866 
Hard DriveHard DriveOptical DriveCooling
OCZ Vertex II Samsung F3 1TB Sony DVD-RW Thermalright Silver Arrow 
OSMonitorKeyboardPower
Windows 7 x64 iiyama ProLite 24" 16:9 Filco Ninja Majestouch-2 Corsair HX620 
CaseMouseMouse PadAudio
Antec P182 G5 SteelSeries Cambridge Audio DAC Magic 
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post #3 of 4
Definitely go through proper channels on your headset. It cost you too much money to settle for less.

Sennheiser took great care of my best friend on his pair of 595 headphones and kept in contact every step of the way. If that fails, you can rewire the headset yourself. There are a lot of modding guides available and those would show you in an indirect way how to rewire yours if that is the problem.
post #4 of 4
Thread Starter 
Will do. Hopefully sennheiser got back to me while I am at work.

Sucks going home, having a functional headset, and just when you are about to hop on ts and play some bf3 or portal 2 new dlc, one side stops working. I have a replacement g35 coming in that will be my backup headset, so I have no sweat sending it out as long as I can get a new one.

I will post back here if I need any additional help. I appreciate the quick responses.
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